Senior Associate IS Analyst - GPS technology support
Amgen
Senior Associate IS Analyst - GPS technology support
Job Description
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
What you will do
- Analyze and resolve issues with adverse event data and file transmissions across integrated systems
- Leverage data analytics to identify trends, optimize workflows, and prevent future incidents
- Collaborate closely with various teams to develop insights and implement solutions to improve system performance
- Ensure reliable and efficient data flow critical to safety operations
- Lead triage and resolution of incidents within Safety ecosystem (e.g., Argus, LSMV, Aris G)
- Independently resolve recurring and complex L1/L2 issues
- Perform in-depth troubleshooting and guide resolution of recurring issues
- Act as the first point of contact for major incidents or outages
- Identify patterns from recurring tickets and initiate corrective actions
- Work with platform teams to implement automation, monitoring, and process improvements
- Mentor junior support engineers and lead knowledge-sharing sessions
- Develop and maintain SOPs, troubleshooting scripts, and process checklists
- Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations
- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability
- Support compliance with Key Control Indicators (KCI) and contribute to overall process governance
What we expect of you
- Master's degree / Bachelor's degree and 5 to 9 years of experience in Computer Science, IT or related field
- Understanding of API integrations and middleware platforms (e.g., MuleSoft)
- Experience with cloud-based technologies and modern data architectures
- Knowledge of automation tools or scripting (e.g., Python, PowerShell) for diagnostics
- Experienced in GxP systems and implementing GxP projects
- Experience in SDLC, including requirements, design, testing, data analysis, change control
- SAFe for Teams certification (preferred)
Must-Have Skills
- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues
- Hands on experience ITSM tools like Service now or JIRA
- Identify and escalate potential safety/compliance issues
- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred)
- Experience with testing methodologies, tools, and automation practices
- Experienced in Agile methodology
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients
- Sharp learning agility, problem solving and analytical thinking
- Excellent analytical and troubleshooting skills
- Excellent leadership and strategic thinking abilities
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
- High degree of initiative and self-motivation
- Ability to manage multiple priorities successfully
- Team-oriented, with a focus on achieving team goals
- Ability to deal with ambiguity and think on their feet
Good-to-Have Skills
- Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
20,000 - 35,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issuesintermediate
- Hands on experience ITSM tools like Service now or JIRAintermediate
- Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)intermediate
- Identify and escalate potential safety/compliance issuesintermediate
- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred)intermediate
- Experience with testing methodologies, tools, and automation practicesintermediate
- Experienced in Agile methodologyintermediate
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clientsintermediate
- Sharp learning agility, problem solving and analytical thinkingintermediate
- Excellent analytical and troubleshooting skillsintermediate
- Excellent leadership and strategic thinking abilitiesintermediate
- Strong verbal and written communication skillsintermediate
- Ability to work effectively with global, virtual teamsintermediate
- High degree of initiative and self-motivationintermediate
- Ability to manage multiple priorities successfullyintermediate
- Team-oriented, with a focus on achieving team goalsintermediate
- Ability to deal with ambiguity and think on their feetintermediate
Required Qualifications
- Master's degree / Bachelor's degree and 5 to 9 years of experience in Computer Science, IT or related field (experience)
- Understanding of API integrations and middleware platforms (e.g., MuleSoft) (experience)
- Experience with cloud-based technologies and modern data architectures (experience)
- Knowledge of automation tools or scripting (e.g., Python, PowerShell) for diagnostics (experience)
- Experienced in GxP systems and implementing GxP projects (experience)
- Experience in SDLC, including requirements, design, testing, data analysis, change control (experience)
- SAFe for Teams certification (preferred) (experience)
Responsibilities
- Analyze and resolve issues with adverse event data and file transmissions across integrated systems
- Leverage data analytics to identify trends, optimize workflows, and prevent future incidents
- Collaborate closely with various teams to develop insights and implement solutions to improve system performance
- Ensure reliable and efficient data flow critical to safety operations
- Lead triage and resolution of incidents within Safety ecosystem (e.g., Argus, LSMV, Aris G)
- Independently resolve recurring and complex L1/L2 issues
- Perform in-depth troubleshooting and guide resolution of recurring issues
- Act as the first point of contact for major incidents or outages
- Identify patterns from recurring tickets and initiate corrective actions
- Work with platform teams to implement automation, monitoring, and process improvements
- Mentor junior support engineers and lead knowledge-sharing sessions
- Develop and maintain SOPs, troubleshooting scripts, and process checklists
- Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations
- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability
- Support compliance with Key Control Indicators (KCI) and contribute to overall process governance
Tags & Categories
Senior Associate IS Analyst - GPS technology support
Amgen
Senior Associate IS Analyst - GPS technology support
Job Description
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
What you will do
- Analyze and resolve issues with adverse event data and file transmissions across integrated systems
- Leverage data analytics to identify trends, optimize workflows, and prevent future incidents
- Collaborate closely with various teams to develop insights and implement solutions to improve system performance
- Ensure reliable and efficient data flow critical to safety operations
- Lead triage and resolution of incidents within Safety ecosystem (e.g., Argus, LSMV, Aris G)
- Independently resolve recurring and complex L1/L2 issues
- Perform in-depth troubleshooting and guide resolution of recurring issues
- Act as the first point of contact for major incidents or outages
- Identify patterns from recurring tickets and initiate corrective actions
- Work with platform teams to implement automation, monitoring, and process improvements
- Mentor junior support engineers and lead knowledge-sharing sessions
- Develop and maintain SOPs, troubleshooting scripts, and process checklists
- Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations
- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability
- Support compliance with Key Control Indicators (KCI) and contribute to overall process governance
What we expect of you
- Master's degree / Bachelor's degree and 5 to 9 years of experience in Computer Science, IT or related field
- Understanding of API integrations and middleware platforms (e.g., MuleSoft)
- Experience with cloud-based technologies and modern data architectures
- Knowledge of automation tools or scripting (e.g., Python, PowerShell) for diagnostics
- Experienced in GxP systems and implementing GxP projects
- Experience in SDLC, including requirements, design, testing, data analysis, change control
- SAFe for Teams certification (preferred)
Must-Have Skills
- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues
- Hands on experience ITSM tools like Service now or JIRA
- Identify and escalate potential safety/compliance issues
- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred)
- Experience with testing methodologies, tools, and automation practices
- Experienced in Agile methodology
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients
- Sharp learning agility, problem solving and analytical thinking
- Excellent analytical and troubleshooting skills
- Excellent leadership and strategic thinking abilities
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
- High degree of initiative and self-motivation
- Ability to manage multiple priorities successfully
- Team-oriented, with a focus on achieving team goals
- Ability to deal with ambiguity and think on their feet
Good-to-Have Skills
- Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
20,000 - 35,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issuesintermediate
- Hands on experience ITSM tools like Service now or JIRAintermediate
- Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)intermediate
- Identify and escalate potential safety/compliance issuesintermediate
- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred)intermediate
- Experience with testing methodologies, tools, and automation practicesintermediate
- Experienced in Agile methodologyintermediate
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clientsintermediate
- Sharp learning agility, problem solving and analytical thinkingintermediate
- Excellent analytical and troubleshooting skillsintermediate
- Excellent leadership and strategic thinking abilitiesintermediate
- Strong verbal and written communication skillsintermediate
- Ability to work effectively with global, virtual teamsintermediate
- High degree of initiative and self-motivationintermediate
- Ability to manage multiple priorities successfullyintermediate
- Team-oriented, with a focus on achieving team goalsintermediate
- Ability to deal with ambiguity and think on their feetintermediate
Required Qualifications
- Master's degree / Bachelor's degree and 5 to 9 years of experience in Computer Science, IT or related field (experience)
- Understanding of API integrations and middleware platforms (e.g., MuleSoft) (experience)
- Experience with cloud-based technologies and modern data architectures (experience)
- Knowledge of automation tools or scripting (e.g., Python, PowerShell) for diagnostics (experience)
- Experienced in GxP systems and implementing GxP projects (experience)
- Experience in SDLC, including requirements, design, testing, data analysis, change control (experience)
- SAFe for Teams certification (preferred) (experience)
Responsibilities
- Analyze and resolve issues with adverse event data and file transmissions across integrated systems
- Leverage data analytics to identify trends, optimize workflows, and prevent future incidents
- Collaborate closely with various teams to develop insights and implement solutions to improve system performance
- Ensure reliable and efficient data flow critical to safety operations
- Lead triage and resolution of incidents within Safety ecosystem (e.g., Argus, LSMV, Aris G)
- Independently resolve recurring and complex L1/L2 issues
- Perform in-depth troubleshooting and guide resolution of recurring issues
- Act as the first point of contact for major incidents or outages
- Identify patterns from recurring tickets and initiate corrective actions
- Work with platform teams to implement automation, monitoring, and process improvements
- Mentor junior support engineers and lead knowledge-sharing sessions
- Develop and maintain SOPs, troubleshooting scripts, and process checklists
- Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations
- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability
- Support compliance with Key Control Indicators (KCI) and contribute to overall process governance
Tags & Categories