Join our team at AMGEN Capability Center Portugal, number 1 company in Best WorkplacesTM https://www.greatplacetowork.pt/ ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 300 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.

What you will do

• Provide day-to-day support for web-related activities, including managing website requests and collaborating with cross-regional stakeholders
• Assist with web deployments, incident management, and release coordination to ensure smooth and timely support across various time zones
• Help develop cloud engineering capabilities
• Ensure cloud operations and services are cost efficient, secure, and performant
• Support daily run activities by processing tickets and handling requests related to web support and AWS/cloud services
• Able to manage various types of work assignments, which include ticket support work, small enhancements, and larger feature development
• Provide guidance and act as functional technical lead for the local team

What we expect of you

• Master's degree OR Bachelor's degree and 2 years of Information systems experience OR Associate's degree and 6 years of Information systems experience
• Should be able to work overlapping hours with US based team (8 to 11 A.M. PST)
• Able to work with offshore teams (AMGEN India) and act as a liaison as needed

Must-Have Skills

• 2+ years of Hands-on experience with AWS infrastructure, including managing Route 53 DNS records, redirects, working with AWS Web Application Firewall (WAF) rules, Content Distribution Networks (Amazon CloudFront), load balancers, and containerized applications with services such as AWS EKS, ECS, Fargate
• Proven ability, skill, and experience with AWS cloud technologies
• Strong communication and stakeholder management skills
• Strong trouble-shooting abilities and able to work well under pressured scenarios
• Able to balance operational support role with development responsibilities
• Experience providing support for large-scale web infrastructure
• Experience using Jira and practical understanding of Agile/SAFe a plus
• Experience in Python, .Net framework (python preferred)
• Hands on experience with Sitecore CMS in a plus
• Hands-on experience with Adobe Experience Manager Sites is a plus

What you can expect of us

• Work That Matters – Build tech that accelerates scientific breakthroughs and helps patients worldwide
• Modern Tech Stack – Cloud-first, automation-focused, AI-powered
• Global Scale, Agile Mindset – Collaborate across continents while working in nimble, high-impact teams
• Continuous Learning – Access to certifications, trainings, mentorship, and career mobility
• AMGEN Total Rewards Plan – Comprehensive benefits in healthcare, finance, and well-being
• Flexibility – Hybrid work model with time split between our Lisbon office and remote work

Compensation

201-500