ServiceNow Technical Architect / Lead Developer
Amgen
ServiceNow Technical Architect / Lead Developer
Job Description
Join Amgen's Mission to Serve Patients
What you will do
- Design and architect ServiceNow solutions, including system architecture, out-of-the-box (OOB) and custom applications, data models, integrations, workflows, and automation
- Provide technical leadership and guidance to development teams, ensuring alignment to best practices and standards
- Configure and customize ServiceNow platform components, such as Service Catalog, Incident Management, Change Management, Performance Analytics, Virtual Agent, and CMDB Discovery
- Design and implement integrations between ServiceNow and other enterprise systems, demonstrating APIs, web services, middleware, and scripting languages
- Write scripts to enable advanced functionality and resolve issues
- Perform application testing of new and existing products
- Supervise technical elements of system version upgrades, ensuring alignment with the latest ServiceNow release
- Identify performance bottlenecks and optimize ServiceNow configurations for enhanced system responsiveness, scalability, and reliability
- Ensure ServiceNow implementations align with regulatory requirements and internal governance policies including data security, privacy, and audit standards
- Create comprehensive technical documentation, including design specifications, architecture diagrams, and user guides
- Conduct training sessions for key partners and end-users as needed
- Stay ahead of with ServiceNow platform advancements, best practices, and emerging trends to drive innovation
- Proactively find opportunities for process improvements and innovation within the ServiceNow ecosystem
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements
- Ensure the security, scalability, and maintainability of ServiceNow solutions
- Develop custom applications to automate business processes, including complex workflows and user interfaces
- Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles
What we expect of you
- Doctorate degree and 2 years of ServiceNow experience OR Master’s degree and 8 to 10 years of ServiceNow experience OR Bachelor’s degree and 10 to 14 years of ServiceNow experience OR Diploma and 14 to 18 years of ServiceNow experience
- Validated experience as a ServiceNow Technical Architect or Senior Developer, with deep understanding of platform architecture, components, and capabilities
- Extensive experience developing and implementing ServiceNow solutions, including custom applications, modules, and integrations
- Solid understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages, as well as experience with custom integrations using REST/SOAP, Flow Designer, Integration Hub, and API scripts
- Experience with ITSM processes (Incident Management, Change Management, Problem Management) and familiarity with ITIL framework
- Experience in the biotechnology or pharmaceutical industry (preferred)
- Hands-on experience with ServiceNow applications such as ITSM, ITOM, ITAM, HRSD, IRM, SecOps, SPM, and CSM (preferred)
- Experience with Agile development methodologies and tools, such as Scrum and Jira (preferred)
- Validated ability to identify performance bottlenecks and optimize ServiceNow configurations for scalability and reliability (preferred)
- ServiceNow Certified System Administrator (CSA) (mandatory)
- ServiceNow Certified Application Developer (CAD) (mandatory)
- ServiceNow Certified Technical Architect (CTA) (preferred)
- ServiceNow Certified Implementation Specialist (CIS) micro-certifications (preferred)
Must-Have Skills
- Leadership & Influence: Demonstrated leadership abilities with the capacity to inspire and guide teams, and the ability to influence and consult on key technical decisions
- Communication: Superb communication and social skills, with the ability to effectively collaborate with key partners at all levels
- Problem-Solving: Exceptional analytical and problem-solving abilities, with keen attention to detail and the ability to think big and challenge conventional wisdom
- Adaptability: Ability to thrive in a fast-paced, dynamic environment, handle multiple priorities, and navigate ambiguity with a positive attitude
- Innovation & Vision: Forward-thinking and assertive, with a focus on finding and developing unique opportunities to bring value through technology
What you can expect of us
- Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
- Professional and personal growth and well-being support
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
80,000 - 120,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership & Influence: Demonstrated leadership abilities with the capacity to inspire and guide teams, and the ability to influence and consult on key technical decisionsintermediate
- Communication: Superb communication and social skills, with the ability to effectively collaborate with key partners at all levelsintermediate
- Problem-Solving: Exceptional analytical and problem-solving abilities, with keen attention to detail and the ability to think big and challenge conventional wisdomintermediate
- Adaptability: Ability to thrive in a fast-paced, dynamic environment, handle multiple priorities, and navigate ambiguity with a positive attitudeintermediate
- Innovation & Vision: Forward-thinking and assertive, with a focus on finding and developing unique opportunities to bring value through technologyintermediate
Required Qualifications
- Doctorate degree and 2 years of ServiceNow experience OR Master’s degree and 8 to 10 years of ServiceNow experience OR Bachelor’s degree and 10 to 14 years of ServiceNow experience OR Diploma and 14 to 18 years of ServiceNow experience (experience)
- Validated experience as a ServiceNow Technical Architect or Senior Developer, with deep understanding of platform architecture, components, and capabilities (experience)
- Extensive experience developing and implementing ServiceNow solutions, including custom applications, modules, and integrations (experience)
- Solid understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages, as well as experience with custom integrations using REST/SOAP, Flow Designer, Integration Hub, and API scripts (experience)
- Experience with ITSM processes (Incident Management, Change Management, Problem Management) and familiarity with ITIL framework (experience)
- Experience in the biotechnology or pharmaceutical industry (preferred) (experience)
- Hands-on experience with ServiceNow applications such as ITSM, ITOM, ITAM, HRSD, IRM, SecOps, SPM, and CSM (preferred) (experience)
- Experience with Agile development methodologies and tools, such as Scrum and Jira (preferred) (experience)
- Validated ability to identify performance bottlenecks and optimize ServiceNow configurations for scalability and reliability (preferred) (experience)
- ServiceNow Certified System Administrator (CSA) (mandatory) (experience)
- ServiceNow Certified Application Developer (CAD) (mandatory) (experience)
- ServiceNow Certified Technical Architect (CTA) (preferred) (experience)
- ServiceNow Certified Implementation Specialist (CIS) micro-certifications (preferred) (experience)
Responsibilities
- Design and architect ServiceNow solutions, including system architecture, out-of-the-box (OOB) and custom applications, data models, integrations, workflows, and automation
- Provide technical leadership and guidance to development teams, ensuring alignment to best practices and standards
- Configure and customize ServiceNow platform components, such as Service Catalog, Incident Management, Change Management, Performance Analytics, Virtual Agent, and CMDB Discovery
- Design and implement integrations between ServiceNow and other enterprise systems, demonstrating APIs, web services, middleware, and scripting languages
- Write scripts to enable advanced functionality and resolve issues
- Perform application testing of new and existing products
- Supervise technical elements of system version upgrades, ensuring alignment with the latest ServiceNow release
- Identify performance bottlenecks and optimize ServiceNow configurations for enhanced system responsiveness, scalability, and reliability
- Ensure ServiceNow implementations align with regulatory requirements and internal governance policies including data security, privacy, and audit standards
- Create comprehensive technical documentation, including design specifications, architecture diagrams, and user guides
- Conduct training sessions for key partners and end-users as needed
- Stay ahead of with ServiceNow platform advancements, best practices, and emerging trends to drive innovation
- Proactively find opportunities for process improvements and innovation within the ServiceNow ecosystem
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements
- Ensure the security, scalability, and maintainability of ServiceNow solutions
- Develop custom applications to automate business processes, including complex workflows and user interfaces
- Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles
Benefits
- general: Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
- general: Professional and personal growth and well-being support
Tags & Categories
ServiceNow Technical Architect / Lead Developer
Amgen
ServiceNow Technical Architect / Lead Developer
Job Description
Join Amgen's Mission to Serve Patients
What you will do
- Design and architect ServiceNow solutions, including system architecture, out-of-the-box (OOB) and custom applications, data models, integrations, workflows, and automation
- Provide technical leadership and guidance to development teams, ensuring alignment to best practices and standards
- Configure and customize ServiceNow platform components, such as Service Catalog, Incident Management, Change Management, Performance Analytics, Virtual Agent, and CMDB Discovery
- Design and implement integrations between ServiceNow and other enterprise systems, demonstrating APIs, web services, middleware, and scripting languages
- Write scripts to enable advanced functionality and resolve issues
- Perform application testing of new and existing products
- Supervise technical elements of system version upgrades, ensuring alignment with the latest ServiceNow release
- Identify performance bottlenecks and optimize ServiceNow configurations for enhanced system responsiveness, scalability, and reliability
- Ensure ServiceNow implementations align with regulatory requirements and internal governance policies including data security, privacy, and audit standards
- Create comprehensive technical documentation, including design specifications, architecture diagrams, and user guides
- Conduct training sessions for key partners and end-users as needed
- Stay ahead of with ServiceNow platform advancements, best practices, and emerging trends to drive innovation
- Proactively find opportunities for process improvements and innovation within the ServiceNow ecosystem
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements
- Ensure the security, scalability, and maintainability of ServiceNow solutions
- Develop custom applications to automate business processes, including complex workflows and user interfaces
- Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles
What we expect of you
- Doctorate degree and 2 years of ServiceNow experience OR Master’s degree and 8 to 10 years of ServiceNow experience OR Bachelor’s degree and 10 to 14 years of ServiceNow experience OR Diploma and 14 to 18 years of ServiceNow experience
- Validated experience as a ServiceNow Technical Architect or Senior Developer, with deep understanding of platform architecture, components, and capabilities
- Extensive experience developing and implementing ServiceNow solutions, including custom applications, modules, and integrations
- Solid understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages, as well as experience with custom integrations using REST/SOAP, Flow Designer, Integration Hub, and API scripts
- Experience with ITSM processes (Incident Management, Change Management, Problem Management) and familiarity with ITIL framework
- Experience in the biotechnology or pharmaceutical industry (preferred)
- Hands-on experience with ServiceNow applications such as ITSM, ITOM, ITAM, HRSD, IRM, SecOps, SPM, and CSM (preferred)
- Experience with Agile development methodologies and tools, such as Scrum and Jira (preferred)
- Validated ability to identify performance bottlenecks and optimize ServiceNow configurations for scalability and reliability (preferred)
- ServiceNow Certified System Administrator (CSA) (mandatory)
- ServiceNow Certified Application Developer (CAD) (mandatory)
- ServiceNow Certified Technical Architect (CTA) (preferred)
- ServiceNow Certified Implementation Specialist (CIS) micro-certifications (preferred)
Must-Have Skills
- Leadership & Influence: Demonstrated leadership abilities with the capacity to inspire and guide teams, and the ability to influence and consult on key technical decisions
- Communication: Superb communication and social skills, with the ability to effectively collaborate with key partners at all levels
- Problem-Solving: Exceptional analytical and problem-solving abilities, with keen attention to detail and the ability to think big and challenge conventional wisdom
- Adaptability: Ability to thrive in a fast-paced, dynamic environment, handle multiple priorities, and navigate ambiguity with a positive attitude
- Innovation & Vision: Forward-thinking and assertive, with a focus on finding and developing unique opportunities to bring value through technology
What you can expect of us
- Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
- Professional and personal growth and well-being support
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
80,000 - 120,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership & Influence: Demonstrated leadership abilities with the capacity to inspire and guide teams, and the ability to influence and consult on key technical decisionsintermediate
- Communication: Superb communication and social skills, with the ability to effectively collaborate with key partners at all levelsintermediate
- Problem-Solving: Exceptional analytical and problem-solving abilities, with keen attention to detail and the ability to think big and challenge conventional wisdomintermediate
- Adaptability: Ability to thrive in a fast-paced, dynamic environment, handle multiple priorities, and navigate ambiguity with a positive attitudeintermediate
- Innovation & Vision: Forward-thinking and assertive, with a focus on finding and developing unique opportunities to bring value through technologyintermediate
Required Qualifications
- Doctorate degree and 2 years of ServiceNow experience OR Master’s degree and 8 to 10 years of ServiceNow experience OR Bachelor’s degree and 10 to 14 years of ServiceNow experience OR Diploma and 14 to 18 years of ServiceNow experience (experience)
- Validated experience as a ServiceNow Technical Architect or Senior Developer, with deep understanding of platform architecture, components, and capabilities (experience)
- Extensive experience developing and implementing ServiceNow solutions, including custom applications, modules, and integrations (experience)
- Solid understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages, as well as experience with custom integrations using REST/SOAP, Flow Designer, Integration Hub, and API scripts (experience)
- Experience with ITSM processes (Incident Management, Change Management, Problem Management) and familiarity with ITIL framework (experience)
- Experience in the biotechnology or pharmaceutical industry (preferred) (experience)
- Hands-on experience with ServiceNow applications such as ITSM, ITOM, ITAM, HRSD, IRM, SecOps, SPM, and CSM (preferred) (experience)
- Experience with Agile development methodologies and tools, such as Scrum and Jira (preferred) (experience)
- Validated ability to identify performance bottlenecks and optimize ServiceNow configurations for scalability and reliability (preferred) (experience)
- ServiceNow Certified System Administrator (CSA) (mandatory) (experience)
- ServiceNow Certified Application Developer (CAD) (mandatory) (experience)
- ServiceNow Certified Technical Architect (CTA) (preferred) (experience)
- ServiceNow Certified Implementation Specialist (CIS) micro-certifications (preferred) (experience)
Responsibilities
- Design and architect ServiceNow solutions, including system architecture, out-of-the-box (OOB) and custom applications, data models, integrations, workflows, and automation
- Provide technical leadership and guidance to development teams, ensuring alignment to best practices and standards
- Configure and customize ServiceNow platform components, such as Service Catalog, Incident Management, Change Management, Performance Analytics, Virtual Agent, and CMDB Discovery
- Design and implement integrations between ServiceNow and other enterprise systems, demonstrating APIs, web services, middleware, and scripting languages
- Write scripts to enable advanced functionality and resolve issues
- Perform application testing of new and existing products
- Supervise technical elements of system version upgrades, ensuring alignment with the latest ServiceNow release
- Identify performance bottlenecks and optimize ServiceNow configurations for enhanced system responsiveness, scalability, and reliability
- Ensure ServiceNow implementations align with regulatory requirements and internal governance policies including data security, privacy, and audit standards
- Create comprehensive technical documentation, including design specifications, architecture diagrams, and user guides
- Conduct training sessions for key partners and end-users as needed
- Stay ahead of with ServiceNow platform advancements, best practices, and emerging trends to drive innovation
- Proactively find opportunities for process improvements and innovation within the ServiceNow ecosystem
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements
- Ensure the security, scalability, and maintainability of ServiceNow solutions
- Develop custom applications to automate business processes, including complex workflows and user interfaces
- Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles
Benefits
- general: Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
- general: Professional and personal growth and well-being support
Tags & Categories