Role Description: This is a technical role responsible for managing complex Citrix environments, including design, optimization and supporting Amgen’s Citrix Virtual Apps and Desktops environments across enterprise infrastructure. you will be responsible for designing and implementing information system architectures to support business needs. You will analyze requirements, develop architectural designs, evaluate technology solutions, and ensure alignment with industry best practices and standards. Your expertise in system architecture, strong problem-solving abilities, and ability to communicate complex technical concepts will enable you to deliver robust and scalable IT solutions.

What you will do

• Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance
• Maintain the health and resiliency of Citrix environments including Citrix Cloud and Citrix ADC (NetScaler)
• Design and support NetScaler ADC/Gateway solutions
• Implement GSLB, content switching, and traffic management
• Configure SSL offloading, TCP optimisation
• Configure Citrix NetScaler appliances and virtual instances
• Set up HA and failover mechanisms
• Monitor performance using tools like Wireshark and NetScaler Console
• Perform patching, updates, and system upgrades in line with enterprise change management policies
• Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration
• Serve as the technical escalation point for Citrix-related issues within IT operations
• Document all configurations, SOPs, and architecture decisions to support audits and operational continuity
• Automate administrative and operational tasks using PowerShell, Ansible and Citrix SDKs for provisioning, reporting, and cleanup
• Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives
• Mentor support teams and transfer knowledge to ensure consistent support coverage
• Monitor system alerts, identify systemic issues, and implement long-term corrective actions
• Troubleshoot connectivity and performance issues

What we expect of you

• Bachelor's OR Master's degree with 8 - 13 + years of experience
• 10+ years of experience in designing, managing, and supporting enterprise-scale Citrix environments, including hands-on expertise with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), and Citrix Cloud administration and architecture
• Citrix Certified Professional – Virtualization (CCP-V) (Mandatory)
• Citrix Certified Associate - Networking (CCP–N) (preferred)
• Microsoft Certified or RHCE (preferred)
• ITIL Foundation (preferred)
• Microsoft Certified: Windows Server or Azure Administrator (preferred)
• VMware Certified Professional (VCP) (preferred)

Must-Have Skills

• Proficiency with Windows Server, Active Directory, and Group Policy
• Familiarity with virtualization platforms such as VMware or Hyper-V or AHV
• Expert in Core networking knowledge (TCP/IP, NAT, VLANs, VPNs)
• Expertise in NetScaler CLI/NITRO API and GUI
• Content switching, SSL offloading, and authentication integration
• Experience implementing patch management, monitoring, and resiliency testing
• Familiarity with security best practices for virtual environments
• Strong diagnostic and log analysis skills
• Strong Scripting Skills (PowerShell & Python)
• Analytical and problem-solving skills
• Excellent verbal and written communication
• Self-motivated with strong ownership mindset
• Collaboration and team-oriented work style
• Change management expertise
• Experience collaborating in regulated or GxP-compliant environments (preferred)