Specialist IS Bus Sys Analyst - Configuration Management
Amgen
Specialist IS Bus Sys Analyst - Configuration Management
Job Description
Join Amgen’s Mission of Serving Patients
What you will do
- Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform.
- Collaborate with platform engineers, discovery owners, and business service owners to maintain and improve the quality, completeness, and accuracy of CMDB data.
- Define process documentation, configuration models, and CI relationships to support visibility and traceability across the IT ecosystem.
- Identify and prioritize enhancements to the CMDB, including automated discovery, integrations, reconciliation rules, and reporting dashboards.
- Develop user stories and process requirements to guide system enhancements in collaboration with ServiceNow administrators and developers.
- Support compliance and audit efforts by ensuring process controls and documentation meet regulatory and internal governance standards.
- Monitor key data quality indicators (DQIs), configuration item lifecycle status, and related KPIs; provide insights for continuous improvement.
- Support training, communication, and onboarding related to CMDB and ITAM process adoption.
- Partner with ITSM process owners (e.g., Change, Incident, Problem) to align configuration data usage and dependencies.
- Act as a subject matter expert and advocate for best practices in configuration and asset management processes.
What we expect of you
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
- ITIL v3/4 Foundation Certification (mandatory)
- ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred)
- Certified Service Asset and Configuration Manager (CSAM) (preferred)
- Scaled Agile Framework (SAFe) for Teams (preferred)
Must-Have Skills
- Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices.
- ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow.
- Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy.
- Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements.
- Discovery & Integration Knowledge: Familiarity with ServiceNow Discovery and integrations with third-party data sources for CMDB enrichment.
- Audit & Compliance Awareness: Experience supporting regulatory and internal audits with documented processes, controls, and evidence.
- Visualization & Reporting: Ability to build or define dashboards and reports to track CI health, relationships, lifecycle, and DQIs.
- Cross-Process Collaboration: Understanding of how configuration data supports other ITSM processes (e.g., Change, Incident, Problem) and service modeling.
- Attention to Detail: Careful and thorough in documenting and tracking process activities, with a solid focus on accuracy and completeness in data entry, validation, workflows, and testing.
- Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, cross-functional teams, influencing without direct authority when needed.
- Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements.
- Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, handles priorities, and demonstrates strong ownership and follow-through on tasks and initiatives.
- Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity.
- Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and customer expectations, while ensuring high-quality outcomes.
- Time & Task Management: Handles multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results.
- Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation.
- User & Customer Focus: Keeps stakeholder and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value.
What you can expect of us
- Competitive benefits
- Collaborative culture
- Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
25,000 - 40,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices.intermediate
- ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow.intermediate
- Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy.intermediate
- Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements.intermediate
- Discovery & Integration Knowledge: Familiarity with ServiceNow Discovery and integrations with third-party data sources for CMDB enrichment.intermediate
- Audit & Compliance Awareness: Experience supporting regulatory and internal audits with documented processes, controls, and evidence.intermediate
- Visualization & Reporting: Ability to build or define dashboards and reports to track CI health, relationships, lifecycle, and DQIs.intermediate
- Cross-Process Collaboration: Understanding of how configuration data supports other ITSM processes (e.g., Change, Incident, Problem) and service modeling.intermediate
- Attention to Detail: Careful and thorough in documenting and tracking process activities, with a solid focus on accuracy and completeness in data entry, validation, workflows, and testing.intermediate
- Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, cross-functional teams, influencing without direct authority when needed.intermediate
- Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements.intermediate
- Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, handles priorities, and demonstrates strong ownership and follow-through on tasks and initiatives.intermediate
- Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity.intermediate
- Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and customer expectations, while ensuring high-quality outcomes.intermediate
- Time & Task Management: Handles multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results.intermediate
- Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation.intermediate
- User & Customer Focus: Keeps stakeholder and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value.intermediate
Required Qualifications
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field (experience)
- ITIL v3/4 Foundation Certification (mandatory) (experience)
- ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred) (experience)
- Certified Service Asset and Configuration Manager (CSAM) (preferred) (experience)
- Scaled Agile Framework (SAFe) for Teams (preferred) (experience)
Responsibilities
- Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform.
- Collaborate with platform engineers, discovery owners, and business service owners to maintain and improve the quality, completeness, and accuracy of CMDB data.
- Define process documentation, configuration models, and CI relationships to support visibility and traceability across the IT ecosystem.
- Identify and prioritize enhancements to the CMDB, including automated discovery, integrations, reconciliation rules, and reporting dashboards.
- Develop user stories and process requirements to guide system enhancements in collaboration with ServiceNow administrators and developers.
- Support compliance and audit efforts by ensuring process controls and documentation meet regulatory and internal governance standards.
- Monitor key data quality indicators (DQIs), configuration item lifecycle status, and related KPIs; provide insights for continuous improvement.
- Support training, communication, and onboarding related to CMDB and ITAM process adoption.
- Partner with ITSM process owners (e.g., Change, Incident, Problem) to align configuration data usage and dependencies.
- Act as a subject matter expert and advocate for best practices in configuration and asset management processes.
Benefits
- general: Competitive benefits
- general: Collaborative culture
- general: Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Tags & Categories
Specialist IS Bus Sys Analyst - Configuration Management
Amgen
Specialist IS Bus Sys Analyst - Configuration Management
Job Description
Join Amgen’s Mission of Serving Patients
What you will do
- Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform.
- Collaborate with platform engineers, discovery owners, and business service owners to maintain and improve the quality, completeness, and accuracy of CMDB data.
- Define process documentation, configuration models, and CI relationships to support visibility and traceability across the IT ecosystem.
- Identify and prioritize enhancements to the CMDB, including automated discovery, integrations, reconciliation rules, and reporting dashboards.
- Develop user stories and process requirements to guide system enhancements in collaboration with ServiceNow administrators and developers.
- Support compliance and audit efforts by ensuring process controls and documentation meet regulatory and internal governance standards.
- Monitor key data quality indicators (DQIs), configuration item lifecycle status, and related KPIs; provide insights for continuous improvement.
- Support training, communication, and onboarding related to CMDB and ITAM process adoption.
- Partner with ITSM process owners (e.g., Change, Incident, Problem) to align configuration data usage and dependencies.
- Act as a subject matter expert and advocate for best practices in configuration and asset management processes.
What we expect of you
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
- ITIL v3/4 Foundation Certification (mandatory)
- ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred)
- Certified Service Asset and Configuration Manager (CSAM) (preferred)
- Scaled Agile Framework (SAFe) for Teams (preferred)
Must-Have Skills
- Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices.
- ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow.
- Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy.
- Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements.
- Discovery & Integration Knowledge: Familiarity with ServiceNow Discovery and integrations with third-party data sources for CMDB enrichment.
- Audit & Compliance Awareness: Experience supporting regulatory and internal audits with documented processes, controls, and evidence.
- Visualization & Reporting: Ability to build or define dashboards and reports to track CI health, relationships, lifecycle, and DQIs.
- Cross-Process Collaboration: Understanding of how configuration data supports other ITSM processes (e.g., Change, Incident, Problem) and service modeling.
- Attention to Detail: Careful and thorough in documenting and tracking process activities, with a solid focus on accuracy and completeness in data entry, validation, workflows, and testing.
- Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, cross-functional teams, influencing without direct authority when needed.
- Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements.
- Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, handles priorities, and demonstrates strong ownership and follow-through on tasks and initiatives.
- Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity.
- Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and customer expectations, while ensuring high-quality outcomes.
- Time & Task Management: Handles multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results.
- Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation.
- User & Customer Focus: Keeps stakeholder and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value.
What you can expect of us
- Competitive benefits
- Collaborative culture
- Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
25,000 - 40,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices.intermediate
- ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow.intermediate
- Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy.intermediate
- Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements.intermediate
- Discovery & Integration Knowledge: Familiarity with ServiceNow Discovery and integrations with third-party data sources for CMDB enrichment.intermediate
- Audit & Compliance Awareness: Experience supporting regulatory and internal audits with documented processes, controls, and evidence.intermediate
- Visualization & Reporting: Ability to build or define dashboards and reports to track CI health, relationships, lifecycle, and DQIs.intermediate
- Cross-Process Collaboration: Understanding of how configuration data supports other ITSM processes (e.g., Change, Incident, Problem) and service modeling.intermediate
- Attention to Detail: Careful and thorough in documenting and tracking process activities, with a solid focus on accuracy and completeness in data entry, validation, workflows, and testing.intermediate
- Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, cross-functional teams, influencing without direct authority when needed.intermediate
- Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements.intermediate
- Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, handles priorities, and demonstrates strong ownership and follow-through on tasks and initiatives.intermediate
- Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity.intermediate
- Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and customer expectations, while ensuring high-quality outcomes.intermediate
- Time & Task Management: Handles multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results.intermediate
- Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation.intermediate
- User & Customer Focus: Keeps stakeholder and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value.intermediate
Required Qualifications
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field (experience)
- ITIL v3/4 Foundation Certification (mandatory) (experience)
- ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred) (experience)
- Certified Service Asset and Configuration Manager (CSAM) (preferred) (experience)
- Scaled Agile Framework (SAFe) for Teams (preferred) (experience)
Responsibilities
- Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform.
- Collaborate with platform engineers, discovery owners, and business service owners to maintain and improve the quality, completeness, and accuracy of CMDB data.
- Define process documentation, configuration models, and CI relationships to support visibility and traceability across the IT ecosystem.
- Identify and prioritize enhancements to the CMDB, including automated discovery, integrations, reconciliation rules, and reporting dashboards.
- Develop user stories and process requirements to guide system enhancements in collaboration with ServiceNow administrators and developers.
- Support compliance and audit efforts by ensuring process controls and documentation meet regulatory and internal governance standards.
- Monitor key data quality indicators (DQIs), configuration item lifecycle status, and related KPIs; provide insights for continuous improvement.
- Support training, communication, and onboarding related to CMDB and ITAM process adoption.
- Partner with ITSM process owners (e.g., Change, Incident, Problem) to align configuration data usage and dependencies.
- Act as a subject matter expert and advocate for best practices in configuration and asset management processes.
Benefits
- general: Competitive benefits
- general: Collaborative culture
- general: Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Tags & Categories