Specialist IS Bus Sys Analyst - Demand Management
Amgen
Specialist IS Bus Sys Analyst - Demand Management
Job Description
Join Amgen’s Mission of Serving Patients
What you will do
- Serve as the primary Demand Manager for the ServiceNow and Service Desk product teams, leading demand intake, triage, prioritization, and status reporting processes.
- Develop and run communication strategies and materials for platform releases, enhancements, and change impacts across a global audience.
- Partner with Product Owners, Business Analysts, and key customers to track work intake, clarify scope, and align requests to product roadmaps and capacity.
- Maintain and enhance the demand intake process and tooling, ensuring visibility and clarity of work in progress, backlog, and capacity.
- Facilitate customer engagement meetings, status updates, and portfolio reviews to communicate roadmap alignment, risks, and decisions.
- Develop and maintain change readiness content, including release notes, customer communications, user guides, and FAQs.
- Support process improvement initiatives related to demand management, customer feedback integration, and key partner alignment.
- Collaborate with service owners, developers, and ITSM process leads to ensure demand aligns with automation and service delivery performance goals.
- Monitor delivery performance metrics (e.g., demand aging, throughput, alignment to priorities) and use them to drive improvements in work intake and delivery planning.
- Ensure demand-related governance processes are followed, with appropriate documentation, prioritization workflows, and approvals.
What we expect of you
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
Must-Have Skills
- Demand Management Experience: Solid understanding of demand intake and prioritization processes across IT product teams.
- Stakeholder Engagement & Communications: Skilled in drafting and delivering stakeholder-facing communication strategies, especially in support of IT system and process changes.
- Work Intake & Portfolio Planning: Experience handling or coordinating product backlogs, requests, and capacity planning activities using tools like ServiceNow, JIRA.
- Product Alignment: Ability to connect requests and customer needs to team roadmaps, delivery landmarks, and strategic objectives.
- ITSM & ServiceNow Knowledge: Familiarity with ServiceNow platform functions and the types of enhancements common to Service Desk and ITSM teams.
- Change Management Awareness: Experience supporting or performing organizational change and readiness activities in a large enterprise environment.
- Reporting & Metrics: Ability to create and interpret dashboards, demand reports, and communications effectiveness metrics.
- Agile & SAFe Experience: Understanding of Agile delivery models and the role of demand management within Agile/SAFe portfolios.
- Professional Certifications: ITIL v3/4 Foundation Certification (preferred), SAFe Product Owner/Product Manager (preferred), ServiceNow Fundamentals or Certified System Administrator (preferred), Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have).
- Soft Skills: Attention to Detail, Effective Communication, Analytical & Problem-Solving, Initiative & Accountability, Collaboration & Teamwork, Adaptability & Flexibility, Time & Task Management, Process-Oriented Thinking, User & Customer Focus.
What you can expect of us
- Competitive benefits
- Collaborative culture
- Comprehensive Total Rewards Plans aligned with local industry standards
- Support for professional and personal growth and well-being
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
25,000 - 40,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Demand Management Experience: Solid understanding of demand intake and prioritization processes across IT product teams.intermediate
- Stakeholder Engagement & Communications: Skilled in drafting and delivering stakeholder-facing communication strategies, especially in support of IT system and process changes.intermediate
- Work Intake & Portfolio Planning: Experience handling or coordinating product backlogs, requests, and capacity planning activities using tools like ServiceNow, JIRA.intermediate
- Product Alignment: Ability to connect requests and customer needs to team roadmaps, delivery landmarks, and strategic objectives.intermediate
- ITSM & ServiceNow Knowledge: Familiarity with ServiceNow platform functions and the types of enhancements common to Service Desk and ITSM teams.intermediate
- Change Management Awareness: Experience supporting or performing organizational change and readiness activities in a large enterprise environment.intermediate
- Reporting & Metrics: Ability to create and interpret dashboards, demand reports, and communications effectiveness metrics.intermediate
- Agile & SAFe Experience: Understanding of Agile delivery models and the role of demand management within Agile/SAFe portfolios.intermediate
- Professional Certifications: ITIL v3/4 Foundation Certification (preferred), SAFe Product Owner/Product Manager (preferred), ServiceNow Fundamentals or Certified System Administrator (preferred), Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have).intermediate
- Soft Skills: Attention to Detail, Effective Communication, Analytical & Problem-Solving, Initiative & Accountability, Collaboration & Teamwork, Adaptability & Flexibility, Time & Task Management, Process-Oriented Thinking, User & Customer Focus.intermediate
Required Qualifications
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field (experience)
Responsibilities
- Serve as the primary Demand Manager for the ServiceNow and Service Desk product teams, leading demand intake, triage, prioritization, and status reporting processes.
- Develop and run communication strategies and materials for platform releases, enhancements, and change impacts across a global audience.
- Partner with Product Owners, Business Analysts, and key customers to track work intake, clarify scope, and align requests to product roadmaps and capacity.
- Maintain and enhance the demand intake process and tooling, ensuring visibility and clarity of work in progress, backlog, and capacity.
- Facilitate customer engagement meetings, status updates, and portfolio reviews to communicate roadmap alignment, risks, and decisions.
- Develop and maintain change readiness content, including release notes, customer communications, user guides, and FAQs.
- Support process improvement initiatives related to demand management, customer feedback integration, and key partner alignment.
- Collaborate with service owners, developers, and ITSM process leads to ensure demand aligns with automation and service delivery performance goals.
- Monitor delivery performance metrics (e.g., demand aging, throughput, alignment to priorities) and use them to drive improvements in work intake and delivery planning.
- Ensure demand-related governance processes are followed, with appropriate documentation, prioritization workflows, and approvals.
Benefits
- general: Competitive benefits
- general: Collaborative culture
- general: Comprehensive Total Rewards Plans aligned with local industry standards
- general: Support for professional and personal growth and well-being
Tags & Categories
Specialist IS Bus Sys Analyst - Demand Management
Amgen
Specialist IS Bus Sys Analyst - Demand Management
Job Description
Join Amgen’s Mission of Serving Patients
What you will do
- Serve as the primary Demand Manager for the ServiceNow and Service Desk product teams, leading demand intake, triage, prioritization, and status reporting processes.
- Develop and run communication strategies and materials for platform releases, enhancements, and change impacts across a global audience.
- Partner with Product Owners, Business Analysts, and key customers to track work intake, clarify scope, and align requests to product roadmaps and capacity.
- Maintain and enhance the demand intake process and tooling, ensuring visibility and clarity of work in progress, backlog, and capacity.
- Facilitate customer engagement meetings, status updates, and portfolio reviews to communicate roadmap alignment, risks, and decisions.
- Develop and maintain change readiness content, including release notes, customer communications, user guides, and FAQs.
- Support process improvement initiatives related to demand management, customer feedback integration, and key partner alignment.
- Collaborate with service owners, developers, and ITSM process leads to ensure demand aligns with automation and service delivery performance goals.
- Monitor delivery performance metrics (e.g., demand aging, throughput, alignment to priorities) and use them to drive improvements in work intake and delivery planning.
- Ensure demand-related governance processes are followed, with appropriate documentation, prioritization workflows, and approvals.
What we expect of you
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
Must-Have Skills
- Demand Management Experience: Solid understanding of demand intake and prioritization processes across IT product teams.
- Stakeholder Engagement & Communications: Skilled in drafting and delivering stakeholder-facing communication strategies, especially in support of IT system and process changes.
- Work Intake & Portfolio Planning: Experience handling or coordinating product backlogs, requests, and capacity planning activities using tools like ServiceNow, JIRA.
- Product Alignment: Ability to connect requests and customer needs to team roadmaps, delivery landmarks, and strategic objectives.
- ITSM & ServiceNow Knowledge: Familiarity with ServiceNow platform functions and the types of enhancements common to Service Desk and ITSM teams.
- Change Management Awareness: Experience supporting or performing organizational change and readiness activities in a large enterprise environment.
- Reporting & Metrics: Ability to create and interpret dashboards, demand reports, and communications effectiveness metrics.
- Agile & SAFe Experience: Understanding of Agile delivery models and the role of demand management within Agile/SAFe portfolios.
- Professional Certifications: ITIL v3/4 Foundation Certification (preferred), SAFe Product Owner/Product Manager (preferred), ServiceNow Fundamentals or Certified System Administrator (preferred), Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have).
- Soft Skills: Attention to Detail, Effective Communication, Analytical & Problem-Solving, Initiative & Accountability, Collaboration & Teamwork, Adaptability & Flexibility, Time & Task Management, Process-Oriented Thinking, User & Customer Focus.
What you can expect of us
- Competitive benefits
- Collaborative culture
- Comprehensive Total Rewards Plans aligned with local industry standards
- Support for professional and personal growth and well-being
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
25,000 - 40,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Demand Management Experience: Solid understanding of demand intake and prioritization processes across IT product teams.intermediate
- Stakeholder Engagement & Communications: Skilled in drafting and delivering stakeholder-facing communication strategies, especially in support of IT system and process changes.intermediate
- Work Intake & Portfolio Planning: Experience handling or coordinating product backlogs, requests, and capacity planning activities using tools like ServiceNow, JIRA.intermediate
- Product Alignment: Ability to connect requests and customer needs to team roadmaps, delivery landmarks, and strategic objectives.intermediate
- ITSM & ServiceNow Knowledge: Familiarity with ServiceNow platform functions and the types of enhancements common to Service Desk and ITSM teams.intermediate
- Change Management Awareness: Experience supporting or performing organizational change and readiness activities in a large enterprise environment.intermediate
- Reporting & Metrics: Ability to create and interpret dashboards, demand reports, and communications effectiveness metrics.intermediate
- Agile & SAFe Experience: Understanding of Agile delivery models and the role of demand management within Agile/SAFe portfolios.intermediate
- Professional Certifications: ITIL v3/4 Foundation Certification (preferred), SAFe Product Owner/Product Manager (preferred), ServiceNow Fundamentals or Certified System Administrator (preferred), Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have).intermediate
- Soft Skills: Attention to Detail, Effective Communication, Analytical & Problem-Solving, Initiative & Accountability, Collaboration & Teamwork, Adaptability & Flexibility, Time & Task Management, Process-Oriented Thinking, User & Customer Focus.intermediate
Required Qualifications
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field (experience)
Responsibilities
- Serve as the primary Demand Manager for the ServiceNow and Service Desk product teams, leading demand intake, triage, prioritization, and status reporting processes.
- Develop and run communication strategies and materials for platform releases, enhancements, and change impacts across a global audience.
- Partner with Product Owners, Business Analysts, and key customers to track work intake, clarify scope, and align requests to product roadmaps and capacity.
- Maintain and enhance the demand intake process and tooling, ensuring visibility and clarity of work in progress, backlog, and capacity.
- Facilitate customer engagement meetings, status updates, and portfolio reviews to communicate roadmap alignment, risks, and decisions.
- Develop and maintain change readiness content, including release notes, customer communications, user guides, and FAQs.
- Support process improvement initiatives related to demand management, customer feedback integration, and key partner alignment.
- Collaborate with service owners, developers, and ITSM process leads to ensure demand aligns with automation and service delivery performance goals.
- Monitor delivery performance metrics (e.g., demand aging, throughput, alignment to priorities) and use them to drive improvements in work intake and delivery planning.
- Ensure demand-related governance processes are followed, with appropriate documentation, prioritization workflows, and approvals.
Benefits
- general: Competitive benefits
- general: Collaborative culture
- general: Comprehensive Total Rewards Plans aligned with local industry standards
- general: Support for professional and personal growth and well-being
Tags & Categories