Specialist IS Engineer - Endpoint Management
Amgen
Specialist IS Engineer - Endpoint Management
Job Description
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
What you will do
- Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI)
- Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions
- Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements
- Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment
- Evaluate new devices, provide data-driven feedback, and assist with compliance validation
- Collaborate with cross-functional IT teams—including Cyber Security, Network Administration, and Deskside Services—for device requirements, integration, and support
- Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services
- Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction
- Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts
- Build strong working relationships with vendors, participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps
- Support the execution of strategic projects and initiatives within the endpoint management domain
What we expect of you
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of Information Systems experience
- Degree in Computer Science, Information Systems, Engineering, or Life Sciences
- Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred)
Must-Have Skills
- Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices
- Strong troubleshooting and problem-solving skills in large-scale IT environments
- Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies
- Experienced in collaborating with DevOps and Agile teams
- Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management
- Experienced in packaging software for large-scale deployment on Windows and Mac
- Ability to communicate effectively with technical and non-technical stakeholders
- Excellent verbal and written communication with customers, team members, and management
- Positive, proactive attitude focused on service improvement and exceeding expectations
- Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing
- Self-starter who thrives in fast-paced, high-pressure environments
What you can expect of us
- Competitive benefits
- Collaborative culture
- Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
25,000 - 40,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devicesintermediate
- Strong troubleshooting and problem-solving skills in large-scale IT environmentsintermediate
- Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologiesintermediate
- Experienced in collaborating with DevOps and Agile teamsintermediate
- Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy managementintermediate
- Experienced in packaging software for large-scale deployment on Windows and Macintermediate
- Ability to communicate effectively with technical and non-technical stakeholdersintermediate
- Excellent verbal and written communication with customers, team members, and managementintermediate
- Positive, proactive attitude focused on service improvement and exceeding expectationsintermediate
- Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testingintermediate
- Self-starter who thrives in fast-paced, high-pressure environmentsintermediate
Required Qualifications
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of Information Systems experience (experience)
- Degree in Computer Science, Information Systems, Engineering, or Life Sciences (experience)
- Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) (experience)
Responsibilities
- Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI)
- Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions
- Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements
- Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment
- Evaluate new devices, provide data-driven feedback, and assist with compliance validation
- Collaborate with cross-functional IT teams—including Cyber Security, Network Administration, and Deskside Services—for device requirements, integration, and support
- Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services
- Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction
- Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts
- Build strong working relationships with vendors, participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps
- Support the execution of strategic projects and initiatives within the endpoint management domain
Benefits
- general: Competitive benefits
- general: Collaborative culture
- general: Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Tags & Categories
Specialist IS Engineer - Endpoint Management
Amgen
Specialist IS Engineer - Endpoint Management
Job Description
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
What you will do
- Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI)
- Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions
- Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements
- Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment
- Evaluate new devices, provide data-driven feedback, and assist with compliance validation
- Collaborate with cross-functional IT teams—including Cyber Security, Network Administration, and Deskside Services—for device requirements, integration, and support
- Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services
- Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction
- Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts
- Build strong working relationships with vendors, participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps
- Support the execution of strategic projects and initiatives within the endpoint management domain
What we expect of you
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of Information Systems experience
- Degree in Computer Science, Information Systems, Engineering, or Life Sciences
- Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred)
Must-Have Skills
- Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices
- Strong troubleshooting and problem-solving skills in large-scale IT environments
- Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies
- Experienced in collaborating with DevOps and Agile teams
- Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management
- Experienced in packaging software for large-scale deployment on Windows and Mac
- Ability to communicate effectively with technical and non-technical stakeholders
- Excellent verbal and written communication with customers, team members, and management
- Positive, proactive attitude focused on service improvement and exceeding expectations
- Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing
- Self-starter who thrives in fast-paced, high-pressure environments
What you can expect of us
- Competitive benefits
- Collaborative culture
- Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
25,000 - 40,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devicesintermediate
- Strong troubleshooting and problem-solving skills in large-scale IT environmentsintermediate
- Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologiesintermediate
- Experienced in collaborating with DevOps and Agile teamsintermediate
- Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy managementintermediate
- Experienced in packaging software for large-scale deployment on Windows and Macintermediate
- Ability to communicate effectively with technical and non-technical stakeholdersintermediate
- Excellent verbal and written communication with customers, team members, and managementintermediate
- Positive, proactive attitude focused on service improvement and exceeding expectationsintermediate
- Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testingintermediate
- Self-starter who thrives in fast-paced, high-pressure environmentsintermediate
Required Qualifications
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of Information Systems experience (experience)
- Degree in Computer Science, Information Systems, Engineering, or Life Sciences (experience)
- Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) (experience)
Responsibilities
- Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI)
- Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions
- Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements
- Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment
- Evaluate new devices, provide data-driven feedback, and assist with compliance validation
- Collaborate with cross-functional IT teams—including Cyber Security, Network Administration, and Deskside Services—for device requirements, integration, and support
- Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services
- Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction
- Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts
- Build strong working relationships with vendors, participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps
- Support the execution of strategic projects and initiatives within the endpoint management domain
Benefits
- general: Competitive benefits
- general: Collaborative culture
- general: Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Tags & Categories