This role requires hands-on experience in Salesforce platform development and deployment, including Salesforce Communities and Copado DevOps tools. The candidate will be the go-to technical resource responsible for supporting Production and non-Production environments, ensuring code quality and platform compliance, and driving continuous improvements in the digital technology ecosystem.

What you will do

• Supporting Production and non-Production environments
• Ensuring code quality and platform compliance
• Driving continuous improvements in the digital technology ecosystem
• Acting as point of contact for Salesforce development activities in GSC-CX domain
• Developing custom configured, Visualforce and Lightning applications on the Salesforce platform leveraging Service Cloud and Commerce Cloud
• Supporting the maintenance of integration between Salesforce and other platforms such as AWS, MuleSoft, and other third-party services
• Researching AI/ML based solutions and driving POCs to align with business use cases
• Owning critical development items and working closely with the team to ensure continuity and timely resolution of high-priority items
• Performing code reviews to ensure adherence to security, scalability, accessibility, performance standards and compliance with VeraCode validation standards
• Collaborating with cybersecurity teams to implement security protocols, ensure platform security posture, respond to vulnerabilities and audit findings and alignment with Amgen’s governance, security, and compliance frameworks
• Coordinating all aspects of the release process using Copado, including pipeline configuration, code integration, version control, sandbox refreshes, deployment planning, and post-release validation and support
• Driving the adoption of DevOps practices by supporting continuous integration, automated testing, and deployment pipelines
• Participating actively in PI Planning, Sprint Planning, and other SAFe Agile ceremonies to ensure full visibility and accountability across deliverables
• Upholding platform scalability, reusability, and future-readiness by recommending standard methodologies and reusable frameworks
• Operating in a regulated business environment and adhering to mandatory compliance requirements

What we expect of you

• 8 - 13 years of experience in Business, Engineering, IT or related field
• Salesforce Platform Developer I (required)
• Salesforce Platform Developer II (required)
• Salesforce Administrator or App Builder Certification (preferred)
• SAFe Agile Certification (preferred)

Must-Have Skills

• Hands-on experience in Salesforce platform development and deployment, including Salesforce Communities and Copado DevOps tools
• Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform (Aura and LWC frameworks)
• Demonstrating positions of increasing responsibility and mentoring of junior technical resources
• Effective collaboration in cross-functional and distributed teams
• Strong initiative and self-drive in a dynamic environment
• Excellent problem-solving and debugging skills
• Experience working in Agile/Scrum teams
• Ability to collaborate with QA, compliance, validation, and security teams
• Ability to handle and prioritize numerous tasks effectively
• High attention to detail and commitment to quality
• Willingness to mentor junior developers and share best practices
• Adaptability to work in a fast-paced, evolving technical landscape