Specialist Software Engineer - ServiceNow
Amgen
Specialist Software Engineer - ServiceNow
Job Description
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
What you will do
- Act as Product/Application Owner for ServiceNow core platform capabilities, including platform governance, delegated development, and architectural standards.
- Partner with developers, architects, and support teams to deliver scalable, enterprise-ready enhancements and reusable configurations.
- Collaborate with platform stakeholders to define and implement platform-wide features such as user roles, access policies, UI branding, instance upgrades, and performance optimization.
- Manage ServiceNow integrations and ensure secure, scalable connections to other enterprise platforms and external systems.
- Define and maintain the roadmap for platform enhancements, collaborating across process areas to ensure alignment and consistency.
- Translate business requirements into user stories and solution specifications for enhancements and delegated development use cases.
- Maintain governance documentation, system design records, platform policies, and reusability standards.
- Coordinate testing and deployment plans for platform upgrades and enhancement releases, ensuring minimal disruption and high quality.
- Provide oversight and guidance to ensure compliance with change management, audit, and security requirements.
- Stay current on platform capabilities and industry best practices to drive innovation and continuous platform improvement.
What we expect of you
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years
- Platform Governance & Strategy: Experience developing platform governance frameworks, including naming conventions, design patterns, and development standards.
- DevOps & CI/CD Integration: Exposure to automated build/test/deploy pipelines and code promotion strategies within ServiceNow or similar ecosystems.
- System Performance Monitoring: Knowledge of monitoring platform health, performance, and user experience, including proactive issue identification.
- Agile Development Participation: Practical experience working within an Agile or SAFe environment to prioritize and deliver backlog items.
- Professional Certifications: ServiceNow Certified System Administrator (required), ServiceNow Certified Implementation Specialist/Developer (preferred), ITIL v3/4 Foundation Certification (preferred), Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred)
Must-Have Skills
- ServiceNow Platform Expertise: Deep knowledge of ServiceNow platform architecture, configuration, user roles, and system administration.
- Integrations & System Design: Experience implementing secure integrations using REST, SOAP, or middleware; understanding of best practices for data exchange and system interoperability.
- Delegated Development Management: Familiarity with managing and governing distributed development environments within ServiceNow.
- Requirements Translation & Solution Design: Strong ability to collect, refine, and translate complex business requirements into scalable platform configurations and user stories.
What you can expect of us
- Competitive benefits
- Collaborative culture
- Driven and comprehensive Total Rewards Plans that are aligned with local industry standards
- Support for professional and personal growth and well-being
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
30,000 - 50,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNow Platform Expertise: Deep knowledge of ServiceNow platform architecture, configuration, user roles, and system administration.intermediate
- Integrations & System Design: Experience implementing secure integrations using REST, SOAP, or middleware; understanding of best practices for data exchange and system interoperability.intermediate
- Delegated Development Management: Familiarity with managing and governing distributed development environments within ServiceNow.intermediate
- Requirements Translation & Solution Design: Strong ability to collect, refine, and translate complex business requirements into scalable platform configurations and user stories.intermediate
Required Qualifications
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years (experience)
- Platform Governance & Strategy: Experience developing platform governance frameworks, including naming conventions, design patterns, and development standards. (experience)
- DevOps & CI/CD Integration: Exposure to automated build/test/deploy pipelines and code promotion strategies within ServiceNow or similar ecosystems. (experience)
- System Performance Monitoring: Knowledge of monitoring platform health, performance, and user experience, including proactive issue identification. (experience)
- Agile Development Participation: Practical experience working within an Agile or SAFe environment to prioritize and deliver backlog items. (experience)
- Professional Certifications: ServiceNow Certified System Administrator (required), ServiceNow Certified Implementation Specialist/Developer (preferred), ITIL v3/4 Foundation Certification (preferred), Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred) (experience)
Responsibilities
- Act as Product/Application Owner for ServiceNow core platform capabilities, including platform governance, delegated development, and architectural standards.
- Partner with developers, architects, and support teams to deliver scalable, enterprise-ready enhancements and reusable configurations.
- Collaborate with platform stakeholders to define and implement platform-wide features such as user roles, access policies, UI branding, instance upgrades, and performance optimization.
- Manage ServiceNow integrations and ensure secure, scalable connections to other enterprise platforms and external systems.
- Define and maintain the roadmap for platform enhancements, collaborating across process areas to ensure alignment and consistency.
- Translate business requirements into user stories and solution specifications for enhancements and delegated development use cases.
- Maintain governance documentation, system design records, platform policies, and reusability standards.
- Coordinate testing and deployment plans for platform upgrades and enhancement releases, ensuring minimal disruption and high quality.
- Provide oversight and guidance to ensure compliance with change management, audit, and security requirements.
- Stay current on platform capabilities and industry best practices to drive innovation and continuous platform improvement.
Benefits
- general: Competitive benefits
- general: Collaborative culture
- general: Driven and comprehensive Total Rewards Plans that are aligned with local industry standards
- general: Support for professional and personal growth and well-being
Tags & Categories
Specialist Software Engineer - ServiceNow
Amgen
Specialist Software Engineer - ServiceNow
Job Description
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
What you will do
- Act as Product/Application Owner for ServiceNow core platform capabilities, including platform governance, delegated development, and architectural standards.
- Partner with developers, architects, and support teams to deliver scalable, enterprise-ready enhancements and reusable configurations.
- Collaborate with platform stakeholders to define and implement platform-wide features such as user roles, access policies, UI branding, instance upgrades, and performance optimization.
- Manage ServiceNow integrations and ensure secure, scalable connections to other enterprise platforms and external systems.
- Define and maintain the roadmap for platform enhancements, collaborating across process areas to ensure alignment and consistency.
- Translate business requirements into user stories and solution specifications for enhancements and delegated development use cases.
- Maintain governance documentation, system design records, platform policies, and reusability standards.
- Coordinate testing and deployment plans for platform upgrades and enhancement releases, ensuring minimal disruption and high quality.
- Provide oversight and guidance to ensure compliance with change management, audit, and security requirements.
- Stay current on platform capabilities and industry best practices to drive innovation and continuous platform improvement.
What we expect of you
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years
- Platform Governance & Strategy: Experience developing platform governance frameworks, including naming conventions, design patterns, and development standards.
- DevOps & CI/CD Integration: Exposure to automated build/test/deploy pipelines and code promotion strategies within ServiceNow or similar ecosystems.
- System Performance Monitoring: Knowledge of monitoring platform health, performance, and user experience, including proactive issue identification.
- Agile Development Participation: Practical experience working within an Agile or SAFe environment to prioritize and deliver backlog items.
- Professional Certifications: ServiceNow Certified System Administrator (required), ServiceNow Certified Implementation Specialist/Developer (preferred), ITIL v3/4 Foundation Certification (preferred), Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred)
Must-Have Skills
- ServiceNow Platform Expertise: Deep knowledge of ServiceNow platform architecture, configuration, user roles, and system administration.
- Integrations & System Design: Experience implementing secure integrations using REST, SOAP, or middleware; understanding of best practices for data exchange and system interoperability.
- Delegated Development Management: Familiarity with managing and governing distributed development environments within ServiceNow.
- Requirements Translation & Solution Design: Strong ability to collect, refine, and translate complex business requirements into scalable platform configurations and user stories.
What you can expect of us
- Competitive benefits
- Collaborative culture
- Driven and comprehensive Total Rewards Plans that are aligned with local industry standards
- Support for professional and personal growth and well-being
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
30,000 - 50,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ServiceNow Platform Expertise: Deep knowledge of ServiceNow platform architecture, configuration, user roles, and system administration.intermediate
- Integrations & System Design: Experience implementing secure integrations using REST, SOAP, or middleware; understanding of best practices for data exchange and system interoperability.intermediate
- Delegated Development Management: Familiarity with managing and governing distributed development environments within ServiceNow.intermediate
- Requirements Translation & Solution Design: Strong ability to collect, refine, and translate complex business requirements into scalable platform configurations and user stories.intermediate
Required Qualifications
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years (experience)
- Platform Governance & Strategy: Experience developing platform governance frameworks, including naming conventions, design patterns, and development standards. (experience)
- DevOps & CI/CD Integration: Exposure to automated build/test/deploy pipelines and code promotion strategies within ServiceNow or similar ecosystems. (experience)
- System Performance Monitoring: Knowledge of monitoring platform health, performance, and user experience, including proactive issue identification. (experience)
- Agile Development Participation: Practical experience working within an Agile or SAFe environment to prioritize and deliver backlog items. (experience)
- Professional Certifications: ServiceNow Certified System Administrator (required), ServiceNow Certified Implementation Specialist/Developer (preferred), ITIL v3/4 Foundation Certification (preferred), Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred) (experience)
Responsibilities
- Act as Product/Application Owner for ServiceNow core platform capabilities, including platform governance, delegated development, and architectural standards.
- Partner with developers, architects, and support teams to deliver scalable, enterprise-ready enhancements and reusable configurations.
- Collaborate with platform stakeholders to define and implement platform-wide features such as user roles, access policies, UI branding, instance upgrades, and performance optimization.
- Manage ServiceNow integrations and ensure secure, scalable connections to other enterprise platforms and external systems.
- Define and maintain the roadmap for platform enhancements, collaborating across process areas to ensure alignment and consistency.
- Translate business requirements into user stories and solution specifications for enhancements and delegated development use cases.
- Maintain governance documentation, system design records, platform policies, and reusability standards.
- Coordinate testing and deployment plans for platform upgrades and enhancement releases, ensuring minimal disruption and high quality.
- Provide oversight and guidance to ensure compliance with change management, audit, and security requirements.
- Stay current on platform capabilities and industry best practices to drive innovation and continuous platform improvement.
Benefits
- general: Competitive benefits
- general: Collaborative culture
- general: Driven and comprehensive Total Rewards Plans that are aligned with local industry standards
- general: Support for professional and personal growth and well-being
Tags & Categories