As a Senior Associate IS Business Systems Analyst at Amgen, you will support the analysis, design, and implementation of information systems solutions to meet business requirements. You will collaborate with cross-functional teams to gather and document system requirements, perform system testing, troubleshoot issues, and provide end-user support. Your attention to detail, analytical skills, and strong technical acumen will contribute to the successful delivery of IT projects and the continuous improvement of business processes. You will play a pivotal role in supporting the benchtop product team across the Process Development and Manufacturing.  The Sr. Associate IS Business Analyst will assist the benchtop Product team with all platform lifecycle aspects across the Operations network.

What you will do

• Work with the benchtop product team to support the lifecycle of instrument controller software
• Develop documentation and standard operating procedures for various lifecycle processes
• Work with vendors to secure the latest version of controller software, driver packs, patches and other software packages
• Work with other Amgen infrastructure teams to stand up various infrastructure environments (DEV/TEST/PROD) in the cloud or on-prem
• Provide support and troubleshooting for all benchtop platforms
• Perform testing and developing migration strategies for instruments in scope
• Work on organizational tasks in ServiceNow including Service Access Reviews, App CI creation, ISA/TPRA, EOL Servers, Orphaned assets
• Work with business partners to develop innovative solutions to everyday problems

What we expect of you

• Master’s degree with 3 - 6 years of experience in Infrastructure/IT or related field
• OR Bachelor’s degree with 5 - 8 years of experience in Infrastructure/IT or related field

Must-Have Skills

• Demonstrated experience with minimum of 3 to 5 years in systems administration and infrastructure
• Experience with Networking, DNS, Firewalls, Security, Patching, AWS, VMWare
• Proven leadership skills with the ability to multitask and lead simultaneous software/hardware lifecycle projects
• Create infrastructure requirements for various server types
• Thorough understanding of Windows and Linux OSes
• Ability to understand vendor requirements against business needs
• Develop and maintain various scripts for server task automation
• Partner with vendors and other team members to troubleshoot problems, test new software versions, and secure long-term solutions
• Ability to work independently, excellent problem solving and professional written communications skills
• Experience with Smartsheets/Excel/Tableau
• Strong customer focus with ability to work closely with business to develop solutions
• Experience with Gen-AI clients (ChatGPT, CoPilot) and large language models – LLMs like LLAMA
• Strong transformation and change management experience
• Ability to work effectively with global, virtual teams
• Excellent analytical and troubleshooting skills
• Ability to manage multiple priorities successfully
• Strong presentation and public speaking skills
• Strong verbal and written communication skills
• High degree of initiative and self-motivation

What you can expect of us

• Competitive benefits
• Collaborative culture
• Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards