Amgen is seeking a Sr. Associate IS Bus Sys Analyst with a passion for innovation and a deep understanding of HR technologies, particularly the ServiceNow platform. This role serves as a critical bridge between HR business needs and technical delivery, translating functional requirements into scalable, efficient, and user-centric HRSD solutions. The incumbent partners closely with HR, IT, and cross-functional stakeholders to analyze and document business requirements, configure HRSD modules, streamline HR processes, and ensure alignment with Amgen’s strategic objectives and global HR vision.

What you will do

• Engage with HR stakeholders to understand business needs, analyze HR processes, and document requirements for ServiceNow HRSD implementations and enhancements.
• Translate business requirements into functional and technical specifications, create process maps, and conduct gap analysis between current and future states.
• Develop and maintain clear and detailed documentation, including user stories, acceptance criteria, user guides, business requirements (BRDs), and functional requirements (FRDs).
• Act as a liaison between business units and technical teams, manage a backlog of enhancements, and maintain strong relationships with stakeholders.
• Collaborate with ServiceNow developers and technical teams to ensure effective implementation of solutions, supporting configuration activities for forms, workflows, and integrations.
• Lead the design, development, and deployment of ServiceNow HR Service Delivery (HRSD) solutions, including custom scripts, workflows, and integrations.
• Oversee the lifecycle of the ServiceNow HRSD module, including configuration, maintenance, and performance tuning of applications and services.
• Support User Acceptance Testing (UAT) and change management activities, and provide end-user training and ongoing support for the platform.
• Communicates and partners with ServiceNow HRSD stakeholders, ServiceNow technical team members, service providers, and suppliers.
• Participates in change or architecture review boards in reviewing proposed ServiceNow HRSD changes or solutions.
• Attends, facilitates, ServiceNow HRSD meetings of cross-functional collaborators and service provider groups.
• Implement strategic change management approaches for HRSD initiatives, coordinate with the Change Advisory Board (CAB) to manage and review changes, and minimize potential risks.
• Recommend and implement process improvements within the ServiceNow HRSD platform to enhance efficiency and employee experience.
• Ensure all implementations comply with IT governance, security policies, and change management processes within the organization.

What we expect of you

• Master's Degree and 4 to 6 years of Information Systems Experience
• Or Bachelor's Degree and 6 to 8 years of Information Systems Experience
• Working knowledge of ServiceNow, specifically within the HR Service Delivery modules, including Employee Center Pro, HR Case Management, Knowledge-based Articles and Lifecycle Events.
• Certifications: ServiceNow HRSD Implementation Specialist Certification
• Hands-on experience with ServiceNow Human Resources Service Delivery (HRSD), including successful implementations and platform enhancements.
• Demonstrated experience working in fast-paced Agile (Scrum) environments, contributing to iterative development cycles and cross-functional collaboration.
• Proficient in using tools such as Jira and IT Service Management (ITSM) platforms to manage backlogs, track progress, and streamline service delivery.
• Extensive hands-on experience with the ServiceNow platform, with a strong focus on HR Service Delivery (HRSD) and Service Portal configuration and optimization.
• Strong understanding of HR functional areas, employee relations, and change management principles.
• Experience with ServiceNow features like Case Management, Knowledge Management, Reporting, and Integrations.

Must-Have Skills

• Skills in stakeholder management, communication, and working in cross-functional teams.
• Strong project management and organizational skills, including effective delegation techniques, strong issue, and risk management experience, and strong intra-team coordination skills
• Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations, and management to resolve issues
• Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
• Previous experience working in a highly collaborative and culturally diverse environment

What you can expect of us

• Vast opportunities to learn and move up and across our global organization
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
• Benefits for transgender employees
• Industry-leading, family-friendly offerings for families of all compositions