About Cardinal Health

Cardinal Health is a leading global healthcare services and products company, empowering pharmacies, hospitals, and healthcare systems to improve patient outcomes. With a presence across the United States and beyond, Cardinal Health manages pharmaceutical distribution, medical product manufacturing, and innovative technology solutions. Our IT Service Center plays a pivotal role in ensuring seamless operations by resolving technical issues and bridging the gap between business needs and technology. Headquartered in Dublin, Ohio, we foster an inclusive workplace that values diversity, equity, and inclusion, celebrating differences to drive better solutions for customers.

Role Overview

The Analyst, End User Customer position in Dublin, OH, is an exciting opportunity within Cardinal Health's IT Service Center. This role focuses on delivering exceptional technical support to end users, resolving incidents efficiently, and serving as a liaison between customers and IT teams. With an anticipated hourly range of $22.30 – $28.80, this full-time position offers flexibility, including work-from-home options (with minimum 15mbps internet) and the ability to work in-office as needed. Ideal for IT professionals with service desk experience, this role supports a multi-vendor environment using tools like ServiceNow and Microsoft technologies.

Key Responsibilities

In this position, you'll provide a positive technical support experience by handling concerns professionally. Key duties include answering questions on system procedures, online transactions, status updates, and downtime protocols. You'll partner with end users to align business requirements with technology solutions, demonstrate strong interpersonal skills for exceptional customer service, and collaborate with end users, external customers, and technology teams to resolve incidents. Proficiency in working independently or in teams is essential, along with hands-on knowledge of Microsoft O365, MS Teams, OneDrive, user account management, virtual machines, security rights, shared folders, and internal business applications.

Daily Impact

Expect to analyze issues through probing, triage, and documentation to deliver appropriate responses. Handle calls professionally, apply standard technical principles to routine tasks, achieve KPI targets, and contribute to projects of varying scope and complexity.

Qualifications & Requirements

Candidates should preferably hold a Bachelor’s Degree in a related field or equivalent work experience, with a minimum of 2 years in a Global IT Service Desk or End-User support role. Strong English communication, problem-solving, and analytical skills are crucial. Experience with remote control technologies and ITSM tools like ServiceNow or BMC Remedy in a multi-vendor environment is highly preferred, as are applicable technical certifications. Bonus points for familiarity with the Genesis Cloud phone system. Candidates must be amenable to flexible scheduling, work-from-home ready with reliable internet, and available to work in-office upon request. We encourage applications from back-to-work candidates, people with disabilities, those without college degrees, and Veterans.

Benefits & Perks

Cardinal Health offers comprehensive benefits to support your health and well-being, including medical, dental, and vision coverage; paid time off; health savings account (HSA); 401k savings plan; early wage access via myFlexPay; flexible spending accounts (FSAs); short- and long-term disability coverage; work-life resources; paid parental leave; and healthy lifestyle programs. These perks underscore our commitment to employee wellness and work-life balance.

Career Growth

At Cardinal Health, career advancement is a priority. This Analyst role serves as a launchpad for IT professionals to grow into senior support positions, IT operations, or specialized technology roles. We invest in your development through training, certifications, and exposure to cutting-edge healthcare IT systems. Our inclusive culture promotes internal mobility, with opportunities to work on diverse projects across our global network.

Why Join Us

Join Cardinal Health to be part of a Fortune 500 company making a tangible difference in healthcare. Work in a collaborative, supportive environment in Dublin, OH, with flexible hybrid options. Enjoy competitive compensation, robust benefits, and a culture that values authenticity and diversity. As an Equal Opportunity/Affirmative Action employer, we ensure all qualified applicants receive consideration without regard to protected characteristics. The application window closes April 3, 2026—apply now to secure your future in healthcare IT.

Role FAQs

Q: Is this a remote role? A: Work-from-home ready with 15mbps internet; office work upon request.

Q: What tools will I use? A: ServiceNow, Microsoft O365/Teams/OneDrive, Genesis Cloud, remote technologies.

Q: Are certifications required? A: Preferred, but not mandatory; experience matters most.

Q: What's the pay range? A: $22.30–$28.80 hourly, based on experience and location.

Q: Does Cardinal Health support diversity? A: Yes, we celebrate differences and are an EEO employer.