AppleCare Technologies BPR Project Manager, Digital
Apple
AppleCare Technologies BPR Project Manager, Digital
Job Description
Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you! AppleCare Technologies BPR is responsible for driving and delivering cross-functional technology projects across all AppleCare business areas, including Sales, Service & Support. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide. As a BPR Project Manager you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritization, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technology projects that interweave multiple functional teams and/or multiple systems.
Locations
- Sunnyvale, California, United States 94085
Salary
Estimated Salary Rangemedium confidence
30,000,000 - 60,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- personal stake in workintermediate
- thrive in fast-paced environmentsintermediate
- handle ambiguityintermediate
- work with complex technologiesintermediate
- develop positive relationshipsintermediate
- build trustintermediate
- influence without direct authorityintermediate
- communicate openly and clearlyintermediate
- collaborate enthusiasticallyintermediate
- value healthy debateintermediate
- plan projectsintermediate
- mobilize projectsintermediate
- implement projectsintermediate
- ensure system changes are testedintermediate
- prepare organizations for process changesintermediate
- prioritizationintermediate
- technological solutionsintermediate
- architectural decisionsintermediate
- resource-planningintermediate
- communicationsintermediate
- project governanceintermediate
- risk managementintermediate
- change managementintermediate
- readiness assessmentintermediate
- connect groupsintermediate
- orchestrate activitiesintermediate
- lead large global technology projectsintermediate
- interweave multiple functional teamsintermediate
- integrate multiple systemsintermediate
Required Qualifications
- 8+ years of hands-on experience working in Customer Support business, with ability to connect business strategy to technology strategy and define execution roadmap to deliver key capabilities (experience, 8 years)
- Experience delivering enterprise-level Digital Transformation initiatives, using new technologies including Generative AI (experience)
- Experience establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives or large-scale programs (experience)
- Experience planning, managing, and successfully delivering large cross-functional systems projects (experience)
- Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization (experience)
- Experience supporting system configuration, architecture, and software development life cycles (experience)
- Experience with global projects incorporating regional and country-specific details (experience)
- Ability to partner with data scientists and solution architects and navigate through ambiguity to clarify objectives and execution plans (experience)
- Ability to occasionally travel and work off/weekend hours to support projects, as needed (experience)
- Bachelor’s degree in business or engineering related field (degree in business or engineering related field)
Preferred Qualifications
- 10+ years of experience implementing global enterprise scale Generative AI solutions, particularly around customer-facing experiences (experience, 10 years)
- Knowledge of service, support, supply chain, and warranty contract sales and operations (experience)
- Project management certification (PMP or similar accreditations) (certification)
- Graduate degree in business or engineering related field (degree in business or engineering related field)
Responsibilities
- As a BPR Project Manager you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritization, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technology projects that interweave multiple functional teams and/or multiple systems.
Tags & Categories
AppleCare Technologies BPR Project Manager, Digital
Apple
AppleCare Technologies BPR Project Manager, Digital
Job Description
Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you! AppleCare Technologies BPR is responsible for driving and delivering cross-functional technology projects across all AppleCare business areas, including Sales, Service & Support. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide. As a BPR Project Manager you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritization, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technology projects that interweave multiple functional teams and/or multiple systems.
Locations
- Sunnyvale, California, United States 94085
Salary
Estimated Salary Rangemedium confidence
30,000,000 - 60,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- personal stake in workintermediate
- thrive in fast-paced environmentsintermediate
- handle ambiguityintermediate
- work with complex technologiesintermediate
- develop positive relationshipsintermediate
- build trustintermediate
- influence without direct authorityintermediate
- communicate openly and clearlyintermediate
- collaborate enthusiasticallyintermediate
- value healthy debateintermediate
- plan projectsintermediate
- mobilize projectsintermediate
- implement projectsintermediate
- ensure system changes are testedintermediate
- prepare organizations for process changesintermediate
- prioritizationintermediate
- technological solutionsintermediate
- architectural decisionsintermediate
- resource-planningintermediate
- communicationsintermediate
- project governanceintermediate
- risk managementintermediate
- change managementintermediate
- readiness assessmentintermediate
- connect groupsintermediate
- orchestrate activitiesintermediate
- lead large global technology projectsintermediate
- interweave multiple functional teamsintermediate
- integrate multiple systemsintermediate
Required Qualifications
- 8+ years of hands-on experience working in Customer Support business, with ability to connect business strategy to technology strategy and define execution roadmap to deliver key capabilities (experience, 8 years)
- Experience delivering enterprise-level Digital Transformation initiatives, using new technologies including Generative AI (experience)
- Experience establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives or large-scale programs (experience)
- Experience planning, managing, and successfully delivering large cross-functional systems projects (experience)
- Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization (experience)
- Experience supporting system configuration, architecture, and software development life cycles (experience)
- Experience with global projects incorporating regional and country-specific details (experience)
- Ability to partner with data scientists and solution architects and navigate through ambiguity to clarify objectives and execution plans (experience)
- Ability to occasionally travel and work off/weekend hours to support projects, as needed (experience)
- Bachelor’s degree in business or engineering related field (degree in business or engineering related field)
Preferred Qualifications
- 10+ years of experience implementing global enterprise scale Generative AI solutions, particularly around customer-facing experiences (experience, 10 years)
- Knowledge of service, support, supply chain, and warranty contract sales and operations (experience)
- Project management certification (PMP or similar accreditations) (certification)
- Graduate degree in business or engineering related field (degree in business or engineering related field)
Responsibilities
- As a BPR Project Manager you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritization, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technology projects that interweave multiple functional teams and/or multiple systems.
Tags & Categories