eCommerce Program Manager, WW CSO
Apple
eCommerce Program Manager, WW CSO
Job Description
Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry- leading environmental efforts. Join Apple and help us leave the world better than we found it. Apple's Worldwide Channel Strategy & Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels. We are looking for a dynamic and entrepreneurial eCommerce Program Manager to join our global team. This role will be instrumental in shaping and executing our Digital Channel strategy across global websites, using digital merchandising skills, data analytics and a customer-first approach. The ideal candidate is proactive, data-driven and passionate about eCommerce, with the ability to navigate a fast-paced and evolving environment. In this role, you will: - Own the global ecommerce purchase journey strategy across channel websites, ensuring a flawless and optimized customer experience - Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that improve eCommerce customer engagement and drive sales growth. - Implement a WW Digital Customer Experience (CX) roadmap, including A/B testing, technical enhancements, and ecommerce program launches to continuously improve the digital shopping journey and results. - Use data-driven insights from web analytics, industry trends and customer behavior to advise decision-making and optimize the online customer experience. - Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
Locations
- Austin, Texas, United States 78727
Salary
Estimated Salary Rangemedium confidence
25,000,000 - 50,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- digital merchandising skillsintermediate
- data analyticsintermediate
- customer-first approachintermediate
- proactiveintermediate
- data-drivenintermediate
- passionate about eCommerceintermediate
- navigate a fast-paced and evolving environmentintermediate
- ecommerce purchase journey strategyintermediate
- optimized customer experienceintermediate
- collaborate with internal teamsintermediate
- implement tested strategiesintermediate
- improve eCommerce customer engagementintermediate
- drive sales growthintermediate
- implement WW Digital Customer Experience (CX) roadmapintermediate
- A/B testingintermediate
- technical enhancementsintermediate
- ecommerce program launchesintermediate
- improve the digital shopping journeyintermediate
- data-driven insightsintermediate
- web analyticsintermediate
- industry trendsintermediate
- customer behaviorintermediate
- advise decision-makingintermediate
- optimize the online customer experienceintermediate
- drive innovationintermediate
- developing casesintermediate
- Proof of Conceptsintermediate
- demonstrate the return on investmentintermediate
- unlock opportunities for growthintermediate
Required Qualifications
- - Typically 12+ years experience in eCommerce, CX, Marketplace sales (experience, 12 years)
- - Hands on experience with one or more Fortune 100 websites (experience)
- - A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management (experience)
- - Analytical and detailed oriented, with a strong ability to translate data into actionable strategies (experience)
- - Ability to operate in a global context and collaborate cross-functionally with stakeholders of different backgrounds and perspectives (experience)
- - Proficient in Excel/Numbers and PowerPoint/Keynote (experience)
Preferred Qualifications
- - Passionate about innovation, customer experience, and digital transformation (experience)
- - Outstanding verbal and written communication skills (experience)
- - Master's degree or MBA in a business field preferred (degree in mba in a business field preferred)
Responsibilities
- In this role, you will:
- - Own the global ecommerce purchase journey strategy across channel websites, ensuring a flawless and optimized customer experience
- - Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that improve eCommerce customer engagement and drive sales growth.
- - Implement a WW Digital Customer Experience (CX) roadmap, including A/B testing, technical enhancements, and ecommerce program launches to continuously improve the digital shopping journey and results.
- - Use data-driven insights from web analytics, industry trends and customer behavior to advise decision-making and optimize the online customer experience.
- - Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
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Answer 10 quick questions to check your fit for eCommerce Program Manager, WW CSO @ Apple.
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eCommerce Program Manager, WW CSO
Apple
eCommerce Program Manager, WW CSO
Job Description
Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry- leading environmental efforts. Join Apple and help us leave the world better than we found it. Apple's Worldwide Channel Strategy & Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels. We are looking for a dynamic and entrepreneurial eCommerce Program Manager to join our global team. This role will be instrumental in shaping and executing our Digital Channel strategy across global websites, using digital merchandising skills, data analytics and a customer-first approach. The ideal candidate is proactive, data-driven and passionate about eCommerce, with the ability to navigate a fast-paced and evolving environment. In this role, you will: - Own the global ecommerce purchase journey strategy across channel websites, ensuring a flawless and optimized customer experience - Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that improve eCommerce customer engagement and drive sales growth. - Implement a WW Digital Customer Experience (CX) roadmap, including A/B testing, technical enhancements, and ecommerce program launches to continuously improve the digital shopping journey and results. - Use data-driven insights from web analytics, industry trends and customer behavior to advise decision-making and optimize the online customer experience. - Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
Locations
- Austin, Texas, United States 78727
Salary
Estimated Salary Rangemedium confidence
25,000,000 - 50,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- digital merchandising skillsintermediate
- data analyticsintermediate
- customer-first approachintermediate
- proactiveintermediate
- data-drivenintermediate
- passionate about eCommerceintermediate
- navigate a fast-paced and evolving environmentintermediate
- ecommerce purchase journey strategyintermediate
- optimized customer experienceintermediate
- collaborate with internal teamsintermediate
- implement tested strategiesintermediate
- improve eCommerce customer engagementintermediate
- drive sales growthintermediate
- implement WW Digital Customer Experience (CX) roadmapintermediate
- A/B testingintermediate
- technical enhancementsintermediate
- ecommerce program launchesintermediate
- improve the digital shopping journeyintermediate
- data-driven insightsintermediate
- web analyticsintermediate
- industry trendsintermediate
- customer behaviorintermediate
- advise decision-makingintermediate
- optimize the online customer experienceintermediate
- drive innovationintermediate
- developing casesintermediate
- Proof of Conceptsintermediate
- demonstrate the return on investmentintermediate
- unlock opportunities for growthintermediate
Required Qualifications
- - Typically 12+ years experience in eCommerce, CX, Marketplace sales (experience, 12 years)
- - Hands on experience with one or more Fortune 100 websites (experience)
- - A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management (experience)
- - Analytical and detailed oriented, with a strong ability to translate data into actionable strategies (experience)
- - Ability to operate in a global context and collaborate cross-functionally with stakeholders of different backgrounds and perspectives (experience)
- - Proficient in Excel/Numbers and PowerPoint/Keynote (experience)
Preferred Qualifications
- - Passionate about innovation, customer experience, and digital transformation (experience)
- - Outstanding verbal and written communication skills (experience)
- - Master's degree or MBA in a business field preferred (degree in mba in a business field preferred)
Responsibilities
- In this role, you will:
- - Own the global ecommerce purchase journey strategy across channel websites, ensuring a flawless and optimized customer experience
- - Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that improve eCommerce customer engagement and drive sales growth.
- - Implement a WW Digital Customer Experience (CX) roadmap, including A/B testing, technical enhancements, and ecommerce program launches to continuously improve the digital shopping journey and results.
- - Use data-driven insights from web analytics, industry trends and customer behavior to advise decision-making and optimize the online customer experience.
- - Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
Tags & Categories
Answer 10 quick questions to check your fit for eCommerce Program Manager, WW CSO @ Apple.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs