Job Description

Locations

• Culver City, California, United States 90232

Salary

Skills Required

• innovationintermediate
• excellent communicationintermediate
• development and execution of in-app messagingintermediate
• design marketing automation flowsintermediate
• launch multi-channel customer communicationsintermediate
• cross-functional collaborationintermediate
• strategic thinkingintermediate
• flawless executionintermediate
• effective collaboration in a matrix organizationintermediate
• develop, test, and deploy customer journeysintermediate
• assessing product and strategic objectivesintermediate
• assessing platform capabilitiesintermediate
• assessing data needsintermediate
• clear and effective communication with stakeholdersintermediate
• troubleshootingintermediate
• solutions mindsetintermediate
• support innovation and learningintermediate

Required Qualifications

• 8+ years of lifecycle marketing experience building and launching acquisition and engagement initiatives (experience, 8 years)
• Technical proficiency in building automation flows with CRM or ESP platforms such as Salesforce Marketing Cloud, Braze, Oracle Responsys (experience)
• Proven experience with logical reasoning and critical thinking (experience)
• Experience using SQL to target customers through customer segmentation (experience)
• Bachelor’s degree or equivalent education (degree in equivalent education)

Preferred Qualifications

• Willingness to take action, be resourceful, cut through ambiguity, and remove roadblocks (experience)
• Experience driving excellence to deliver projects with high attention to detail and quality (experience)
• Ability to think clearly with a strategic mindset when making decisions for any situation (experience)
• Teammate mentality with strong consideration for impact on team members (experience)
• Effective and persuasive communication skills in all mediums to gain support, with the ability to clearly articulate ideas across disciplines (experience)
• Experience managing a robust schedule of campaigns, in both complexity and volume, while effectively prioritizing and communicating with key stakeholders (experience)
• Experience managing others in either direct or indirect means (experience)
• A passion for Apple products and services and a deep familiarity with the Apple ecosystem of services and hardware (Mac OS, iOS, Apple Music, iTunes, App Store, Books, Podcasts, Apple Pay, Apple TV, Apple News, Apple Fitness+, Apple One, etc.) (experience)

Responsibilities

• The Growth Operations Manager will develop, test, and deploy customer journeys. This involves assessing product and strategic objectives, platform capabilities and data needs. Given the complexities of their global large-scale projects, they will collaborate and communicate clearly and effectively with stakeholders to ensure that operational plans, deliverables and risks are properly shared and addressed. As their projects progress, they will be responsible for troubleshooting and working through complex roadblocks across multiple cross-functional teams, with a solutions mindset.
• In addition, the Growth Operations Manager will support innovation and learning through the following:
• Optimize performance through A/B testing to drive incremental growth and overall program improvement. Monitor campaign performance for operational integrity and identify and communicate issues to internal teams.
• Identify key opportunities for innovation in campaign performance, operational efficiency, processes, and product tooling.
• Build a knowledge portal of best practices and playbooks that serve as a reference and training resource.

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