Personal Setup Specialist, Retail Customer Care
Apple
Personal Setup Specialist, Retail Customer Care
Job Description
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here in the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Retail Customer Care (RCC) organization is a direct channel for Apple passionate about driving pre and post sales customer interactions and managing order support related activities globally. RCC supports Apple shoppers who buy from and are fulfilled by the Apple Store Online, Apple Retail Stores, and third-party marketplaces. As a Personal Setup Specialist, you will convey the charm of Apple products and provide a unique experience that no one else can offer, thereby generating energy and excitement. - Interact with Apple’s customers through multiple channels simultaneously - Create, build and nurture relationships with customers by providing a unique experience - Have a firm grasp on the Apple ecosystem and be able to communicate technical aspects of our products in non-technical terms - Understand and convey the positivity of Apple’s values to our customers - Through continuous reflection, keep proactive learning and sharing with team to increase individual/team competitiveness
Locations
- Shanghai, Shanghai, China 200335
Salary
Estimated Salary Rangemedium confidence
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- multichannel customer interactionintermediate
- building and nurturing customer relationshipsintermediate
- providing unique customer experiencesintermediate
- knowledge of Apple ecosystemintermediate
- communicating technical concepts to non-technical audiencesintermediate
- conveying company valuesintermediate
- proactive learningintermediate
- team collaboration and knowledge sharingintermediate
Required Qualifications
- Fluent and standard Mandarin, English is a plus (experience)
- Love Apple products and enjoy showcasing how products and solutions can be adapted by every customer (experience)
- Adaptive and flexible to changing technologies, process and environments (experience)
- Excellent communication (oral and written), with interpersonal and presentation skills (experience)
- Believe in providing an amazing, personalized experience to each and every customer (experience)
- Skilled at translating “tech speak” into everyday language for all customers to understand (experience)
- “Gets” technology & has hands-on knowledge of Apple products, applications & services (experience)
- Ability to work in cross-functional teams (experience)
- Keen on seeking for innovative problem solving (experience)
- Customer-focused, detailed-oriented (experience)
- Makes space to listen, learn, and amplify diverse perspectives and experiences (experience)
- Actively seeks out opportunities to champion and celebrate inclusion and diversity (experience)
- Comfortable working with ambiguity (experience)
- Flexible schedule, ability to work on shifts including nights and/or weekends (experience)
Preferred Qualifications
- Fluent English writing and speaking (experience)
- Good communication and storytelling skills in a fast-paced, interactive digital environment (experience)
- Skills in digital customer engagement and short video production (experience)
- Drive for results, demonstrates high degree of drive and determination (degree in results)
- Ability to work and make decisions with minimal supervision (experience)
- Independent thinkers with a passion for self-owned career development (experience)
- Ability to maintain a positive attitude in high-stress/fast-paced work environment (experience)
- Adaptive and flexible to changing technologies, process and environments (experience)
- Proven sales and/or customer service success (experience)
Responsibilities
- - Interact with Apple’s customers through multiple channels simultaneously
- - Create, build and nurture relationships with customers by providing a unique experience
- - Have a firm grasp on the Apple ecosystem and be able to communicate technical aspects of our products in non-technical terms
- - Understand and convey the positivity of Apple’s values to our customers
- - Through continuous reflection, keep proactive learning and sharing with team to increase individual/team competitiveness
Tags & Categories
Answer 10 quick questions to check your fit for Personal Setup Specialist, Retail Customer Care @ Apple.
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~2 Minutes
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Personal Setup Specialist, Retail Customer Care
Apple
Personal Setup Specialist, Retail Customer Care
Job Description
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here in the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Retail Customer Care (RCC) organization is a direct channel for Apple passionate about driving pre and post sales customer interactions and managing order support related activities globally. RCC supports Apple shoppers who buy from and are fulfilled by the Apple Store Online, Apple Retail Stores, and third-party marketplaces. As a Personal Setup Specialist, you will convey the charm of Apple products and provide a unique experience that no one else can offer, thereby generating energy and excitement. - Interact with Apple’s customers through multiple channels simultaneously - Create, build and nurture relationships with customers by providing a unique experience - Have a firm grasp on the Apple ecosystem and be able to communicate technical aspects of our products in non-technical terms - Understand and convey the positivity of Apple’s values to our customers - Through continuous reflection, keep proactive learning and sharing with team to increase individual/team competitiveness
Locations
- Shanghai, Shanghai, China 200335
Salary
Estimated Salary Rangemedium confidence
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- multichannel customer interactionintermediate
- building and nurturing customer relationshipsintermediate
- providing unique customer experiencesintermediate
- knowledge of Apple ecosystemintermediate
- communicating technical concepts to non-technical audiencesintermediate
- conveying company valuesintermediate
- proactive learningintermediate
- team collaboration and knowledge sharingintermediate
Required Qualifications
- Fluent and standard Mandarin, English is a plus (experience)
- Love Apple products and enjoy showcasing how products and solutions can be adapted by every customer (experience)
- Adaptive and flexible to changing technologies, process and environments (experience)
- Excellent communication (oral and written), with interpersonal and presentation skills (experience)
- Believe in providing an amazing, personalized experience to each and every customer (experience)
- Skilled at translating “tech speak” into everyday language for all customers to understand (experience)
- “Gets” technology & has hands-on knowledge of Apple products, applications & services (experience)
- Ability to work in cross-functional teams (experience)
- Keen on seeking for innovative problem solving (experience)
- Customer-focused, detailed-oriented (experience)
- Makes space to listen, learn, and amplify diverse perspectives and experiences (experience)
- Actively seeks out opportunities to champion and celebrate inclusion and diversity (experience)
- Comfortable working with ambiguity (experience)
- Flexible schedule, ability to work on shifts including nights and/or weekends (experience)
Preferred Qualifications
- Fluent English writing and speaking (experience)
- Good communication and storytelling skills in a fast-paced, interactive digital environment (experience)
- Skills in digital customer engagement and short video production (experience)
- Drive for results, demonstrates high degree of drive and determination (degree in results)
- Ability to work and make decisions with minimal supervision (experience)
- Independent thinkers with a passion for self-owned career development (experience)
- Ability to maintain a positive attitude in high-stress/fast-paced work environment (experience)
- Adaptive and flexible to changing technologies, process and environments (experience)
- Proven sales and/or customer service success (experience)
Responsibilities
- - Interact with Apple’s customers through multiple channels simultaneously
- - Create, build and nurture relationships with customers by providing a unique experience
- - Have a firm grasp on the Apple ecosystem and be able to communicate technical aspects of our products in non-technical terms
- - Understand and convey the positivity of Apple’s values to our customers
- - Through continuous reflection, keep proactive learning and sharing with team to increase individual/team competitiveness
Tags & Categories
Answer 10 quick questions to check your fit for Personal Setup Specialist, Retail Customer Care @ Apple.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs