Job Description

Locations

• London, England, United Kingdom W1S 1YZ

Salary

Required Qualifications

• Proven demonstrable experience in Advertising Operations or a similar customer support role. (experience)
• Previous experience in a customer support organisation focused on customer satisfaction. (experience)
• Fundamental knowledge of ad operations and ad delivery services. (experience)
• An ability to create and revise email communication quickly and articulate the message to partners. (experience)
• The ability to resolve challenges and prioritise workloads. (experience)
• The ability to work independently and with a team in a dynamic fast-paced environment. (experience)
• You are well organised, with exceptional attention to detail. (experience)
• Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus. (experience)
• Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely. (experience)

Preferred Qualifications

• The flexibility to work with others in multiple time zones. (experience)
• You excel in a dynamic environment and function effectively in the context of ambiguity. (experience)
• Experience reviewing technical requirements documentation. (experience)
• Search/Performance advertising experience is a plus. (experience)
• Developer relations experience is a plus. (experience)

Responsibilities

• The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers.
• Providing internal and external client support for Apple Ads systems and technical tools.
• Investigating and solving technical issues.
• Lead support issues by providing data and analysis to Operations, Engineering and Product teams.
• Monitor, analyse, and report on support efforts to key internal partners.
• Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions.
• Coordinating ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers.
• Assist internal teams with policy enforcement and management efforts.
• Promote ongoing education for supported teams on internal tools and products.
• Develop support content and implement training for internal partners.

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