Job Description

Locations

• San Diego, California, United States 92128

Salary

Skills Required

• supporting PLM systemsintermediate
• configuring PLM platformsintermediate
• improving PLM functionalityintermediate
• business analysisintermediate
• system maintenanceintermediate
• process improvementsintermediate
• managing teamsintermediate
• stakeholder collaborationintermediate
• problem solvingintermediate
• driving efficiencyintermediate
• empowering with technologyintermediate
• optimizing workflowsintermediate
• user adoptionintermediate

Required Qualifications

• Bachelor’s degree + 3 years minimum experience (experience, 3 years)
• Experience with PLM systems, including system administration and business analysis. (experience)

Preferred Qualifications

• Proficiency in at least one major PLM system (Teamcenter preferred) (experience)
• Understanding of databases, APIs, and integrations. (experience)
• Familiarity with CAD data management, BOM management, and change control processes. (experience)
• Knowledge of engineering and manufacturing workflows. (experience)
• Experience supporting ERP and CAD preferred. (experience)
• Leadership and people management skills is a plus. (experience)
• Excellent problem-solving and analytical abilities. (experience)
• Skilled communicator, able to connect technical and business perspectives. (experience)
• Collaborative, with proven ability to support diverse teams and drive adoption. (experience)

Responsibilities

• The PLM System Administrator Support & Business Analyst will be responsible for supporting, configuring, and improving the company’s Product Lifecycle Management (PLM) platform. This role focuses on ensuring smooth system operations, aligning PLM functionality with business needs, and directing a team that bridges the gap between technical capabilities and business processes.
• Working in close collaboration with IS&T, engineering, operations, supply chain, and marketing teams, this leader will support system maintenance, guide process improvements, and manage business analysis efforts to optimize workflows and user adoption.
• Support, configure, and maintain the PLM system (Teamcenter PLM preferred).
• Manage user accounts, roles, permissions, and security in coordination with IS&T.
• Assist with upgrades, patches, and integrations.
• Solve issues, supervise system health, and raise problems as needed.
• Document workflows, system usage, and support procedures.
• Work with partners to gather business requirements and translate them into PLM configurations or enhancements.
• Support continuous improvement by analyzing workflows and recommending optimizations.
• Facilitate system testing, validation, and user acceptance processes.
• Help develop dashboards, and reports to improve insight into PLM usage and outcomes.
• Act as a liaison between business users and IS&T resources.
• Manage and mentor a team of PLM business analysts and administrators.
• Prioritize support requests and projects, balancing business needs with available resources.
• Drive multi-functional collaboration to improve system adoption and business alignment.
• Provide training, communication, and change management support for new features and processes.
• Stay ahead of on PLM standard processes and emerging technologies to bring fresh insights to the organization.
• Manages global user support operations for a diverse engineering community.
• Oversees onboarding, training, and self-service resources.
• Resolves complex critical issues in coordination with multi-functional teams.
• Monitors satisfaction metrics to drive continuous improvement and establishes support processes, SLAs, and communication standards to ensure a consistent, high-quality user experience.

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