Job Description

Locations

• Cork, County Cork, Ireland

Salary

Skills Required

• project managementintermediate
• technical proficiencyintermediate
• business analyticsintermediate
• process mappingintermediate
• process optimizationintermediate
• business requirement creationintermediate
• technical requirement creationintermediate
• influencing solution architectureintermediate
• evaluating solutions through testingintermediate
• leading changeintermediate
• leading diverse projectsintermediate
• leading complex projectsintermediate

Required Qualifications

• Professional experience working within a product, project, or program management role. (experience)
• Experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure). (experience)
• Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership. (experience)

Preferred Qualifications

• Experience working in a hands-on role, with ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams. (experience)
• Technical and analytical problem solver, understands connections between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions. (experience)
• Demonstrated ability to understand and explain moderately complex business processes, systems, and tools with a keen focus on upstream/downstream impact. (experience)
• Worked within a global organization, where work may include a mix of regional or global scope. (experience)
• Familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience. (experience)
• Experience and proficiency with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets. (experience)
• PMP or Certified Scrum Master. (degree in certified scrum master)
• BA/BS degree in a technical field, or professional experience in a directly relatable role. (experience)

Responsibilities

• We’re looking for an exceptional Project Manager that brings deep technical proficiency alongside the skills more commonly associated with a PM, and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center landscape.
• In this role, you will traverse an array of project/program management skills (ex. business analytics, process mapping and optimization, business and technical requirement creation, influencing solution architecture, evaluating solutions through testing, leading others through change) to deliver new features and capabilities for ASO.
• Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams.
• Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live’s, retrospectives, and closeout.
• Be the voice of their body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.
• Understand complex system landscapes and offer technical suggestions to engineering teams.
• Drive project centric discussions and deep-dives with team members from diverse business and technical backgrounds and roles, and use these discussions to focus efforts on the objectives of their defined body of work.
• Influence and shape system architecture and integration strategies and platform design.
• Be the technical subject matter expert for Retail Online in the area where your project work takes you.
• Build strong relationships with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.
• Collaborate with business and technology teams ensuring project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure.
• Strive for operational excellence by incorporating Apple’s standard methodologies for Project Management, to ensure consistent delivery of quality business solutions.
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

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