Job Description

Locations

• Minato, Tokyo-to, Japan

Salary

Skills Required

• passion and dedicationintermediate
• driver of changeintermediate
• passionate about helping people adapt to process and system changesintermediate
• intellectually curiousintermediate
• get things doneintermediate
• Salesforce experienceintermediate
• business process re-engineeringintermediate
• change managementintermediate
• creation and delivery of change strategiesintermediate
• change plansintermediate
• enhance adoption of new solutionsintermediate
• effective and sustained behavior changeintermediate
• implementing fast and effective changeintermediate

Required Qualifications

• Experience in sales process change and transformation. I.e. experience in core sales processes such as lead/pipeline management, sales program management, account planning, forecasting, demand generation, reporting. (experience)
• Knowledge and experience of implementing change management principles, methodologies and tools. (experience)
• Strong understanding of how people journey through change, as well as the change process. (experience)
• Experience with large-scale organizational change efforts. (experience)
• Experience of project management approaches, tools and phases of a project life-cycle (experience)
• Experience in approaches to create and manage localized content needs. (experience)
• Strong attention to detail. (experience)
• Flexibility to work in ambiguous situations, highly matrix environments, and support other cross program work-streams, as necessary. (experience)
• Exceptional written and verbal communication and presentation skills, to audiences of varying seniority. (experience)
• Excellent active listening skills. (experience)
• Good business insight and understanding of organizational issues and challenges. (experience)
• Problem solving and root cause identification skills. (experience)
• Past experience with developing communications and training material. (experience)
• Ability to identify engaging communication channels to support partner onboarding. (experience)
• Ability to operate at a strategic level and deep-dive, as needed, into operational / tactical detail. (experience)
• Lead by example and support, encourage and develop team members. (experience)
• Great teammate and able to work collaboratively with and through others. (experience)
• High level of professionalism, energy and sense of urgency to make things happen. (experience)
• Ability to establish and maintain trust, credibility and build strong relationships. (experience)
• Ability to influence others and move toward a common vision or goal. (experience)
• Resilient and tenacious with a propensity to persevere. (experience)
• Expertise leading cross-functional workshops to drive consensus. (experience)
• Experience in managing internal, vendor, and consultant resources. (experience)
• Proficiency and interest in new technical concepts. (experience)
• Experience in delivering within large scale ERP transformation implementations, preferably Salesforce (experience)
• Past experience with agile delivery models (experience)
• Fluency in Japanese and English (experience)

Preferred Qualifications

• BA/BS or equivalent degree in Business Management, Organizational behavior or Industrial / Organizational Psychology or related discipline (degree in equivalent degree in business management)

Responsibilities

• Preferably with Salesforce experience, as part of the regional Business Process Re-engineering team (BPR), and broader WW BPR group, the regional change manager will focus on various aspects of changes, including business processes, systems and technologies impacting the teams in region. Working closely with the global change team, you will support the creation and a delivery of change strategies, and plans to help teams in region enhance their adoption of new solutions by honing methods of effective and sustained behavior change. This is a great opportunity for someone who is looking to play a key role in implementing fast and effective change across regional and global teams in Apple Sales.
• Act as communications hub among WW project teams and local partners.
• Understand new business processes, assess change impacts and readiness
• Develop change plans including communication plan, stakeholder/sponsor roadmap, training plan, resistance management plan.
• Support testing efforts to ensure successful change activities
• Apply change management processes to promote the adoption and changes required by projects and initiatives to be deployed in region.
• Lead and support requirements, design, and delivery of training and communication programs in region including localization considerations.
• Identify, mitigate and manage anticipated resistance, issues, and risks, proactively.
• Support and engage regional senior leaders and other key stakeholders.
• Partner with regional leadership to develop and build a change network for key initiatives including the creation and maintenance of change champion groups in the business.
• Consult and coach projects teams and team leads on the change process.
• Integrate change management activities into project and program plans, according to regional and global strategy.
• Facilitate sessions with that local change network to support adoption.
• Assess and support user management processes to evaluate, monitor and ensure user readiness and adoptions.
• Define and measure success metrics and monitor change progress and adoption.
• Support partner engagement activities, including local partner onboarding.
• Partner with vendor resources to localize communication and training materials as well as deliver local training, where required.

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