Senior Customer Service Support Specialist - Retail Customer Care
Apple
Senior Customer Service Support Specialist - Retail Customer Care
Job Description
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. Join Apple, and help us leave the world better than we found it! In the Senior Customer Service team, we are driven by our customers and employees. The team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole. This team communicates official positioning on company issues, works closely with different departments to ensure a successful resolution of complex customer issues as well as identifies and suggests improvement strategies.
Locations
- Yokohama, Kanagawa-ken, Japan
Salary
Estimated Salary Rangemedium confidence
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- customer serviceintermediate
- integrityintermediate
- personal accountabilityintermediate
- teamworkintermediate
- excellenceintermediate
- innovationintermediate
- inclusionintermediate
- communicationintermediate
- problem-solvingintermediate
- collaborationintermediate
- strategic thinkingintermediate
Required Qualifications
- A passion to provide exceptional customer service (experience)
- Resourcefulness and flexibility (experience)
- Unparalleled attention to detail (experience)
- Strong interpersonal communication and active listening skills (experience)
- Advanced judgement, negotiation and problem-solving skills (experience)
- Able to make sound judgments, while understanding and balancing the needs of the customer as well as the needs of the company (experience)
- Proven ability to thrive in a fast-moving and varied environment (experience)
Preferred Qualifications
- Cool under pressure with the ability to work quickly and efficiently under deadline pressure (experience)
- Excellent written and verbal communication skills (experience)
- Outstanding ownership and follow-through skills (experience)
- Business level English is a plus (experience)
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. (experience)
Responsibilities
- In the Senior Customer Service team, we are driven by our customers and employees. The team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole. This team communicates official positioning on company issues, works closely with different departments to ensure a successful resolution of complex customer issues as well as identifies and suggests improvement strategies.
- As a Senior Customer Service representative, you will manage extraordinary situations to champion swift resolution for each customer
- You will be empowered to review and make exceptions to existing policies
- You will provide key support for the Retail Customer Care’s customer-facing specialists and will also be responsible for identifying operational improvements and suggesting improvement strategies
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Answer 10 quick questions to check your fit for Senior Customer Service Support Specialist - Retail Customer Care @ Apple.
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Senior Customer Service Support Specialist - Retail Customer Care
Apple
Senior Customer Service Support Specialist - Retail Customer Care
Job Description
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. Join Apple, and help us leave the world better than we found it! In the Senior Customer Service team, we are driven by our customers and employees. The team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole. This team communicates official positioning on company issues, works closely with different departments to ensure a successful resolution of complex customer issues as well as identifies and suggests improvement strategies.
Locations
- Yokohama, Kanagawa-ken, Japan
Salary
Estimated Salary Rangemedium confidence
1,500,000 - 3,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- customer serviceintermediate
- integrityintermediate
- personal accountabilityintermediate
- teamworkintermediate
- excellenceintermediate
- innovationintermediate
- inclusionintermediate
- communicationintermediate
- problem-solvingintermediate
- collaborationintermediate
- strategic thinkingintermediate
Required Qualifications
- A passion to provide exceptional customer service (experience)
- Resourcefulness and flexibility (experience)
- Unparalleled attention to detail (experience)
- Strong interpersonal communication and active listening skills (experience)
- Advanced judgement, negotiation and problem-solving skills (experience)
- Able to make sound judgments, while understanding and balancing the needs of the customer as well as the needs of the company (experience)
- Proven ability to thrive in a fast-moving and varied environment (experience)
Preferred Qualifications
- Cool under pressure with the ability to work quickly and efficiently under deadline pressure (experience)
- Excellent written and verbal communication skills (experience)
- Outstanding ownership and follow-through skills (experience)
- Business level English is a plus (experience)
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. (experience)
Responsibilities
- In the Senior Customer Service team, we are driven by our customers and employees. The team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole. This team communicates official positioning on company issues, works closely with different departments to ensure a successful resolution of complex customer issues as well as identifies and suggests improvement strategies.
- As a Senior Customer Service representative, you will manage extraordinary situations to champion swift resolution for each customer
- You will be empowered to review and make exceptions to existing policies
- You will provide key support for the Retail Customer Care’s customer-facing specialists and will also be responsible for identifying operational improvements and suggesting improvement strategies
Tags & Categories
Answer 10 quick questions to check your fit for Senior Customer Service Support Specialist - Retail Customer Care @ Apple.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs