Job Description

Locations

• Sunnyvale, California, United States 94085

Salary

Skills Required

• people leadershipintermediate
• structured problem solvingintermediate
• systems thinkingintermediate
• operational excellenceintermediate
• continuous improvementintermediate
• curiosityintermediate
• data informed insightintermediate
• focus on impactintermediate
• collaborationintermediate
• automationintermediate
• AIintermediate

Required Qualifications

• 8 or more years leading large scale operational teams in high volume environments (experience)
• Experience developing and managing teams (experience)
• Experience in supporting developers, policy enforcement, developer relations, or trust and safety domains (experience)

Preferred Qualifications

• Strong analytical skills and a data informed mindset, with the ability to identify trends and guide complex decisions (experience)
• Proven ability to drive thoughtful change and improve outcomes through collaboration and influence (experience)
• Experience leading operational teams that work closely with tools, automation, and AI (experience)
• Exceptional collaboration skills with the ability to build trusted partnerships across global teams (experience)
• Track record of building high performing, engaged teams with shared ownership and strong execution (experience)
• Familiarity with the App Store ecosystem is preferred (experience)
• Bachelor’s degree in Business, Operations, or a related field, or equivalent experience. Advanced degree is a plus (experience)

Responsibilities

• We are seeking an experienced operational leader who combines people leadership with structured problem solving and systems thinking. In this role, you will oversee a team focused on app review operations, supporting developers, and partnering cross functionally. You will drive engagement, operational excellence, and continuous improvement through curiosity, data informed insight, and a focus on impact. You will collaborate across Apple to evolve how tools and technology, including automation and AI, support quality, scale, and service, while keeping the human experience at the center.
• Lead an operational team responsible for app review, supporting developers, and collaborating with developer relations partners
• Foster a culture of curiosity, thoughtful improvement, and operational excellence that evolves with business needs
• Use data and insight to monitor performance, surface trends, and shape solutions that deliver measurable impact
• Partner cross functionally to refine tooling, automation, and AI usage within review operations
• Ensure operational processes support a safe, trusted, and high quality App Store experience
• Stay close to the work and the team by participating in operations to model expectations, support decisions, and elevate the developer experience
• Be a visible and present leader, engaging directly with team members, listening actively, and responding in real time to support the work and the people doing it
• Develop team members through coaching, feedback, and mentorship, supporting growth, learning, and performance goals
• Champion inclusive leadership and create a team culture where everyone feels valued, empowered, and accountable

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