Senior Software Engineer, Internal Tooling and Support - Apple Ads
Apple
Senior Software Engineer, Internal Tooling and Support - Apple Ads
Job Description
At Apple, we focus deeply on the customer experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to news publishers to big, global brands. Because when advertising is done right, it benefits everyone. Apple Ads is hiring a Senior Software Engineer to join our Product Health team, responsible for improving the resilience and performance of the Apple Ads platform. In this role, you’ll design and build internal tools that help detect, triage, and resolve production issues before they impact customers. You and the rest of the team will use these tools in your daily work. You’ll collaborate closely across engineering, operations, and product teams to streamline workflows, automate root cause analysis, and increase the scale and impact of our production support. If you're passionate about using software to solve operational challenges, reduce manual overhead, and improve platform health through automation, we’d love to hear from you! The Product Health team sits at the intersection of engineering and operations, owning the tooling and workflows that power production support across Apple Ads. Our team is the escalation point for complex issues that originate from advertisers, internal monitoring, or customer-facing teams. We don’t just react — we build systems that proactively identify issues, accelerate diagnosis, and reduce dependence on upstream teams.
Locations
- Austin, Texas, United States 78727
Salary
Estimated Salary Rangemedium confidence
30,000,000 - 60,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- design and build internal toolsintermediate
- detect production issuesintermediate
- triage production issuesintermediate
- resolve production issuesintermediate
- collaborate across engineering teamsintermediate
- collaborate across operations teamsintermediate
- collaborate across product teamsintermediate
- streamline workflowsintermediate
- automate root cause analysisintermediate
- improve platform resilienceintermediate
- improve platform performanceintermediate
- using software to solve operational challengesintermediate
- reduce manual overheadintermediate
- improve platform health through automationintermediate
- build proactive systemsintermediate
- identify issuesintermediate
- accelerate diagnosisintermediate
Required Qualifications
- 5+ years of software engineering experience, including designing and building internal tools. (experience, 5 years)
- Proficiency in Java or Python, with strong systems thinking and attention to reliability. (experience)
- Experience building tools for support, observability, triage, or production diagnostics. (experience)
- Familiarity with logging and monitoring tools such as Splunk, Datadog, or similar. (experience)
- Ability to collaborate cross-functionally and communicate effectively with technical and non-technical partners. (experience)
- Strong written communication skills and a commitment to clear documentation. (experience)
- Bachelor’s degree in Computer Science or equivalent practical experience. (experience)
Preferred Qualifications
- Background in technical support, QE, DevOps, or production operations roles. (experience)
- Exposure to AI/ML-powered tooling, especially in internal software workflows. (experience)
- Experience with AWS, Kubernetes, containerized deployment, or CI/CD environments. (experience)
- Familiarity with mobile advertising platforms, ad tech APIs, or developer-facing systems. (experience)
- Master’s degree in Computer Science or equivalent experience (experience)
Responsibilities
- The Product Health team sits at the intersection of engineering and operations, owning the tooling and workflows that power production support across Apple Ads. Our team is the escalation point for complex issues that originate from advertisers, internal monitoring, or customer-facing teams. We don’t just react — we build systems that proactively identify issues, accelerate diagnosis, and reduce dependence on upstream teams.
- The person in this role will:
- Design and build internal tools for observability, triage, and debugging, used across Apple Ads support and engineering teams.
- Create solutions that automate complex diagnostics and detect anomalies before they impact customers.
- Partner with business operations and engineering stakeholders to gather requirements and ensure tools are effective and adopted.
- Write clean, maintainable code and produce clear documentation for internal users.
- Investigate and resolve a wide range of issues to help our customers and support our business.
- Contribute ideas to the tooling roadmap and influence product features.
- Leverage AI/ML or other automation technologies that improve response time and reduce repetitive work.
- Integrate with — and contribute to — Apple internal solutions from other parts of the company
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Answer 10 quick questions to check your fit for Senior Software Engineer, Internal Tooling and Support - Apple Ads @ Apple.
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Senior Software Engineer, Internal Tooling and Support - Apple Ads
Apple
Senior Software Engineer, Internal Tooling and Support - Apple Ads
Job Description
At Apple, we focus deeply on the customer experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to news publishers to big, global brands. Because when advertising is done right, it benefits everyone. Apple Ads is hiring a Senior Software Engineer to join our Product Health team, responsible for improving the resilience and performance of the Apple Ads platform. In this role, you’ll design and build internal tools that help detect, triage, and resolve production issues before they impact customers. You and the rest of the team will use these tools in your daily work. You’ll collaborate closely across engineering, operations, and product teams to streamline workflows, automate root cause analysis, and increase the scale and impact of our production support. If you're passionate about using software to solve operational challenges, reduce manual overhead, and improve platform health through automation, we’d love to hear from you! The Product Health team sits at the intersection of engineering and operations, owning the tooling and workflows that power production support across Apple Ads. Our team is the escalation point for complex issues that originate from advertisers, internal monitoring, or customer-facing teams. We don’t just react — we build systems that proactively identify issues, accelerate diagnosis, and reduce dependence on upstream teams.
Locations
- Austin, Texas, United States 78727
Salary
Estimated Salary Rangemedium confidence
30,000,000 - 60,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- design and build internal toolsintermediate
- detect production issuesintermediate
- triage production issuesintermediate
- resolve production issuesintermediate
- collaborate across engineering teamsintermediate
- collaborate across operations teamsintermediate
- collaborate across product teamsintermediate
- streamline workflowsintermediate
- automate root cause analysisintermediate
- improve platform resilienceintermediate
- improve platform performanceintermediate
- using software to solve operational challengesintermediate
- reduce manual overheadintermediate
- improve platform health through automationintermediate
- build proactive systemsintermediate
- identify issuesintermediate
- accelerate diagnosisintermediate
Required Qualifications
- 5+ years of software engineering experience, including designing and building internal tools. (experience, 5 years)
- Proficiency in Java or Python, with strong systems thinking and attention to reliability. (experience)
- Experience building tools for support, observability, triage, or production diagnostics. (experience)
- Familiarity with logging and monitoring tools such as Splunk, Datadog, or similar. (experience)
- Ability to collaborate cross-functionally and communicate effectively with technical and non-technical partners. (experience)
- Strong written communication skills and a commitment to clear documentation. (experience)
- Bachelor’s degree in Computer Science or equivalent practical experience. (experience)
Preferred Qualifications
- Background in technical support, QE, DevOps, or production operations roles. (experience)
- Exposure to AI/ML-powered tooling, especially in internal software workflows. (experience)
- Experience with AWS, Kubernetes, containerized deployment, or CI/CD environments. (experience)
- Familiarity with mobile advertising platforms, ad tech APIs, or developer-facing systems. (experience)
- Master’s degree in Computer Science or equivalent experience (experience)
Responsibilities
- The Product Health team sits at the intersection of engineering and operations, owning the tooling and workflows that power production support across Apple Ads. Our team is the escalation point for complex issues that originate from advertisers, internal monitoring, or customer-facing teams. We don’t just react — we build systems that proactively identify issues, accelerate diagnosis, and reduce dependence on upstream teams.
- The person in this role will:
- Design and build internal tools for observability, triage, and debugging, used across Apple Ads support and engineering teams.
- Create solutions that automate complex diagnostics and detect anomalies before they impact customers.
- Partner with business operations and engineering stakeholders to gather requirements and ensure tools are effective and adopted.
- Write clean, maintainable code and produce clear documentation for internal users.
- Investigate and resolve a wide range of issues to help our customers and support our business.
- Contribute ideas to the tooling roadmap and influence product features.
- Leverage AI/ML or other automation technologies that improve response time and reduce repetitive work.
- Integrate with — and contribute to — Apple internal solutions from other parts of the company
Tags & Categories
Answer 10 quick questions to check your fit for Senior Software Engineer, Internal Tooling and Support - Apple Ads @ Apple.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs