Software Application Support Engineer- Retail Engineering
Apple
Software Application Support Engineer- Retail Engineering
Job Description
At Apple, we don’t just build products — we revolutionize entire industries. Our innovation is driven by the diverse ideas and people that form the foundation of everything we do, from cutting-edge technology to our environmental leadership. As part of our Retail Applications IT Support team, you will play a crucial role in detecting and resolving issues that impact our global retail environment. If you’re passionate about solving complex business problems through technology and collaboration, this may be the perfect opportunity for you. In this role, you will collaborate closely with engineers from various technical backgrounds to resolve issues across Apple’s retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. The ideal candidate will be skilled at diagnosing and resolving critical incidents while partnering with engineering teams to enhance product delivery and customer support. Apple is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer support. This engineer needs to work closely with cross-functional teams to identify issues and partner with the engineering teams to properly get them addressed. Critical thinking, documenting, and communicating within the team and cross-functionally is critical to the success of the role. Their role will include: Handling and debugging incidents reported by an international user base, prioritizing based on impact, and ensuring timely resolution. Managing and leading a global team of consultants across the US, India, Singapore and the UK to ensure effective execution of the support functions. Leading and contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements. Conducting root cause analysis, logging defects, and collaborating with engineering & leadership teams to prioritize fixes. Assisting with the support strategy for new product and feature launches. Collaborating on cross-functional process enhancements to improve efficiency and service quality. Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage.
Locations
- Austin, Texas, United States 78727
Salary
Estimated Salary Rangemedium confidence
2,000,000 - 4,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- solving complex business problems through technologyintermediate
- collaborationintermediate
- diagnosing critical incidentsintermediate
- resolving critical incidentsintermediate
- partnering with engineering teamsintermediate
- enhancing product deliveryintermediate
- customer supportintermediate
- challenging the status quointermediate
- continuous learningintermediate
- striving for excellenceintermediate
- critical thinkingintermediate
- documentingintermediate
- communicating cross-functionallyintermediate
- handling incidentsintermediate
- debugging incidentsintermediate
- prioritizing incidentsintermediate
- root cause analysisintermediate
- logging defectsintermediate
- leading a global teamintermediate
- developing functional requirementsintermediate
- developing technical specificationsintermediate
- support documentationintermediate
- automationintermediate
- process improvementsintermediate
- assisting with support strategyintermediate
- collaborating on cross-functional process enhancementsintermediate
- on-call rotationintermediate
Required Qualifications
- 4+ years of experience supporting critical, customer-facing systems in a production environment. (experience, 4 years)
- Hands-on experience with incident management tools such as ServiceNow or Jira. (experience)
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback). (experience)
Preferred Qualifications
- Previous experience supporting eCommerce platforms or Retail/Payment systems. (experience)
- Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes. (experience)
- Experience with data visualization and analysis tools such as Tableau or Power BI. (experience)
- Prior experience in Retail environments or supporting retail applications is highly advantageous. (experience)
- Proficiency in ITIL practices, including incident, problem, and change management. (experience)
- Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms. (experience)
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience (experience)
Responsibilities
- In this role, you will collaborate closely with engineers from various technical backgrounds to resolve issues across Apple’s retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. The ideal candidate will be skilled at diagnosing and resolving critical incidents while partnering with engineering teams to enhance product delivery and customer support.
- Apple is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer support. This engineer needs to work closely with cross-functional teams to identify issues and partner with the engineering teams to properly get them addressed. Critical thinking, documenting, and communicating within the team and cross-functionally is critical to the success of the role. Their role will include:
- Handling and debugging incidents reported by an international user base, prioritizing based on impact, and ensuring timely resolution.
- Managing and leading a global team of consultants across the US, India, Singapore and the UK to ensure effective execution of the support functions.
- Leading and contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements.
- Conducting root cause analysis, logging defects, and collaborating with engineering & leadership teams to prioritize fixes.
- Assisting with the support strategy for new product and feature launches.
- Collaborating on cross-functional process enhancements to improve efficiency and service quality.
- Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage.
Tags & Categories
Answer 10 quick questions to check your fit for Software Application Support Engineer- Retail Engineering @ Apple.
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~2 Minutes
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Software Application Support Engineer- Retail Engineering
Apple
Software Application Support Engineer- Retail Engineering
Job Description
At Apple, we don’t just build products — we revolutionize entire industries. Our innovation is driven by the diverse ideas and people that form the foundation of everything we do, from cutting-edge technology to our environmental leadership. As part of our Retail Applications IT Support team, you will play a crucial role in detecting and resolving issues that impact our global retail environment. If you’re passionate about solving complex business problems through technology and collaboration, this may be the perfect opportunity for you. In this role, you will collaborate closely with engineers from various technical backgrounds to resolve issues across Apple’s retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. The ideal candidate will be skilled at diagnosing and resolving critical incidents while partnering with engineering teams to enhance product delivery and customer support. Apple is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer support. This engineer needs to work closely with cross-functional teams to identify issues and partner with the engineering teams to properly get them addressed. Critical thinking, documenting, and communicating within the team and cross-functionally is critical to the success of the role. Their role will include: Handling and debugging incidents reported by an international user base, prioritizing based on impact, and ensuring timely resolution. Managing and leading a global team of consultants across the US, India, Singapore and the UK to ensure effective execution of the support functions. Leading and contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements. Conducting root cause analysis, logging defects, and collaborating with engineering & leadership teams to prioritize fixes. Assisting with the support strategy for new product and feature launches. Collaborating on cross-functional process enhancements to improve efficiency and service quality. Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage.
Locations
- Austin, Texas, United States 78727
Salary
Estimated Salary Rangemedium confidence
2,000,000 - 4,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- solving complex business problems through technologyintermediate
- collaborationintermediate
- diagnosing critical incidentsintermediate
- resolving critical incidentsintermediate
- partnering with engineering teamsintermediate
- enhancing product deliveryintermediate
- customer supportintermediate
- challenging the status quointermediate
- continuous learningintermediate
- striving for excellenceintermediate
- critical thinkingintermediate
- documentingintermediate
- communicating cross-functionallyintermediate
- handling incidentsintermediate
- debugging incidentsintermediate
- prioritizing incidentsintermediate
- root cause analysisintermediate
- logging defectsintermediate
- leading a global teamintermediate
- developing functional requirementsintermediate
- developing technical specificationsintermediate
- support documentationintermediate
- automationintermediate
- process improvementsintermediate
- assisting with support strategyintermediate
- collaborating on cross-functional process enhancementsintermediate
- on-call rotationintermediate
Required Qualifications
- 4+ years of experience supporting critical, customer-facing systems in a production environment. (experience, 4 years)
- Hands-on experience with incident management tools such as ServiceNow or Jira. (experience)
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback). (experience)
Preferred Qualifications
- Previous experience supporting eCommerce platforms or Retail/Payment systems. (experience)
- Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes. (experience)
- Experience with data visualization and analysis tools such as Tableau or Power BI. (experience)
- Prior experience in Retail environments or supporting retail applications is highly advantageous. (experience)
- Proficiency in ITIL practices, including incident, problem, and change management. (experience)
- Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms. (experience)
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience (experience)
Responsibilities
- In this role, you will collaborate closely with engineers from various technical backgrounds to resolve issues across Apple’s retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. The ideal candidate will be skilled at diagnosing and resolving critical incidents while partnering with engineering teams to enhance product delivery and customer support.
- Apple is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer support. This engineer needs to work closely with cross-functional teams to identify issues and partner with the engineering teams to properly get them addressed. Critical thinking, documenting, and communicating within the team and cross-functionally is critical to the success of the role. Their role will include:
- Handling and debugging incidents reported by an international user base, prioritizing based on impact, and ensuring timely resolution.
- Managing and leading a global team of consultants across the US, India, Singapore and the UK to ensure effective execution of the support functions.
- Leading and contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements.
- Conducting root cause analysis, logging defects, and collaborating with engineering & leadership teams to prioritize fixes.
- Assisting with the support strategy for new product and feature launches.
- Collaborating on cross-functional process enhancements to improve efficiency and service quality.
- Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage.
Tags & Categories
Answer 10 quick questions to check your fit for Software Application Support Engineer- Retail Engineering @ Apple.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs