Job Description

Locations

• Cupertino, California, United States 95014

Salary

Skills Required

• inspiring leadershipintermediate
• staffingintermediate
• trainingintermediate
• engagementintermediate
• staying up-to-date on trendsintermediate
• designing innovative programsintermediate
• influencingintermediate
• collaborating with leadersintermediate
• understanding sales strategiesintermediate
• understanding sales processesintermediate
• enterprise salesintermediate
• carrier environmentsintermediate
• developing contentintermediate
• working with training teamsintermediate
• working with marketing teamsintermediate
• creating global materialsintermediate
• tailoring contentintermediate
• improving systemsintermediate
• improving toolsintermediate
• managing staffingintermediate
• managing engagementintermediate
• planning eventsintermediate
• running activitiesintermediate
• driving enthusiasmintermediate
• improving customer experienceintermediate
• managing vendorsintermediate
• analyzing resultsintermediate
• data analysisintermediate
• making recommendationsintermediate
• documenting programsintermediate
• creating guidesintermediate
• orchestrating global effortsintermediate
• driving continuous learningintermediate
• leading planningintermediate
• leading operationsintermediate
• social engagementintermediate
• digital engagementintermediate
• driving advocacyintermediate
• system optimizationintermediate
• process optimizationintermediate
• innovative solutionsintermediate
• working with product teamsintermediate
• working with business process teamsintermediate
• solving staffing problemsintermediate
• solving engagement problemsintermediate
• tool managementintermediate
• ensuring global adoptionintermediate
• defining business processesintermediate
• building program functionalityintermediate
• managing program administrationintermediate
• systems orientationintermediate
• process orientationintermediate

Required Qualifications

• 12+ years of experience leading teams and programs in staffing, training, engagement, or advocacy, with a focus on global programs. 5 year+ experience on people management. (experience, 12 years)
• Proven ability to build and motivate global teams. (experience)
• Experience designing and launching programs from start to finish. (experience)
• Strong understanding of sales strategies and processes, especially in enterprise and carrier segments. (experience)
• Excellent communication and presentation skills. (experience)
• Strong analytical and reporting skills. (experience)
• Ability to work in a fast-paced, changing environment. (experience)
• High ethical standards and integrity. (experience)
• Bachelor's degree (or equivalent experience). (experience)

Preferred Qualifications

• Experience with global business performance analysis and channel marketing. (experience)
• MBA (experience)

Responsibilities

• - Lead the Way: Be an inspiring leader in staffing, training, and engagement, and stay up-to-date on the latest trends.
• - Design Programs: Create innovative programs that can be used in different types of stores and with different audiences including business.
• - Influence and Collaborate: Work with leaders across Apple and our partner companies to get on board and make sure programs are successful.
• - Understand Sales: Know how sales strategies and processes work, especially in enterprise and carrier environments.
• - Develop Content: Work with training and marketing teams to create materials that can be used globally or tailored to specific needs.
• - Improve Systems: Find ways to improve our systems and tools for managing staffing and engagement.
• - Run Programs: Plan and run events and activities to drive enthusiasm and improve customer experience.
• - Manage Vendors: Work with vendors to bring the best solutions to our programs.
• - Analyze Results: Track the impact of our programs and make recommendations based on data.
• - Document and Share: Create guides for how to run programs, so they can be used in all regions.
• - Orchestration & Execution: Orchestrate global test-and-try efforts to drive continuous learning. Lead the planning and operations of regular social and digital engagement plays, including events, to drive advocacy, customer experience, and sales.
• - System & Process Optimization: Create innovative solutions with our Product and Business Process teams to solve staffing and engagement systems and tool management problems, ensuring global adoption. You will define business processes to build program functionality into current systems and manage day-to-day program administration while being systems and process oriented.

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