Job Description

Locations

• Cupertino, California, United States 95014

Salary

Skills Required

• strategic leadershipintermediate
• results-driven mindsetintermediate
• vision and strategy definitionintermediate
• AI-driven tool developmentintermediate
• platform deploymentintermediate
• process flow mappingintermediate
• digital transformation managementintermediate
• cross-functional collaborationintermediate

Required Qualifications

• 10+ years of relevant experience building internal tools and operations for a global storefront / platform. (experience, 10 years)
• Experience working with and developing AI tools to optimize business efficiency. (experience)
• Deep knowledge of the mobile app ecosystem with a fluency in backend operations and product-forward development experience. (experience)
• BA/BS degree or equivalent experience in relevant field. (experience)

Preferred Qualifications

• Strategic thinker with strong leadership skills and experience developing a vision for internal tools with business and engineering teams. (experience)
• Familiar with current LLM ecosystem (OpenAI), prompting and prototyping tools (e.g. ChatGPT, Claude, Replit) and basics of SQL, Tableau, and Python. (experience)
• Outstanding verbal and written business communications skills – expertise in building keynote narratives and delivering compelling presentations to senior leaders. (experience)
• Excellent interpersonal skills; Highly motived, works well in a fast paced environment and provide ability to lead teams. (experience)
• You have a bias towards action, a high sense of urgency, and a willingness to roll up your sleeves and get things done. (experience)
• Strong understanding of iOS platform. (experience)

Responsibilities

• We are seeking a strategic and results driven leader to build a next-generation internal tools to power the App Store, Apple Games app, and Apple Arcade for the WW Marketplace Platforms & Technologies team. In this role, you will define the overall vision and strategy for the internal tools and operations that are developed in close partnership with the App Store Product, Business, Engineering, and HI Design teams. You will develop and deploy new AI-driven tools, and platforms to optimize the content production, business planning, and product plan. This includes mapping out the current and next state process flows of our entire toolchain and managing the digital transformation for our internal teams.
• This is a unique opportunity to define the next generation of AI-driven tools while collaborating with a cross-functional team including App Store Product, Business, Engineering, HI Design, Editorial/Production, Finance and more.
• Develop and implement a vision for a new set of AI-driven internal operational tools that power the daily production of the App Store.
• Define and deploy business operations tools to automate internal processes.
• Serve as the thought-leader for our internal tools development by working in close collaboration with our Business, Engineering, and HI design teams.
• Identify and deliver 3rd party platforms that help redefine and optimize our global workflows.
• Collaborate with cross-functional leaders in Business, Product, Engineering and HI Design to evangelize the new internal tools' strategy.
• Manage the internal tools product roadmap with our cross-functional partners.
• Manage the ongoing needs of the store operations including identifying, testing, escalating, and fixing production issues with Engineering.
• Have hands-on experience leading change across teams and processes.

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