WPC FPPO Partner Performance
Apple
WPC FPPO Partner Performance
Job Description
The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most hardworking and creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team. Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve processes to create awesome experiences for our Apple Card and Apple Cash customers. You'll help us define our future vision, build operational capabilities, and drive operational excellence. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams. The ideal candidate is passionate about the customer experience, curious, loves solving complex problems, has strong inter-personal skills and can collaborate internally and externally in a fast paced, ambiguous environment. Partner with external teams to align priorities, deliver projects and drive operational metrics (e.g. customer satisfaction, contact rate, costs, quality) Engage with internal teams across product, engineering, finance, operations, and strategy to assess, influence, and deliver on product roadmap Define support strategy and experience for new features, enhancements and new policies Evolve servicing location and automation strategy to help customers in a fast and efficient way Triage, root cause and solve issues quickly, while providing appropriate updates to relevant teams
Locations
- Cupertino, California, United States 95014
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 5,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- strong inter-personal skillsintermediate
- collaborate internally and externallyintermediate
- solving complex problemsintermediate
- passionate about the customer experienceintermediate
- curiousintermediate
- triage, root cause and solve issues quicklyintermediate
- drive operational metricsintermediate
- assess, influence, and deliver on product roadmapintermediate
- define support strategyintermediate
- evolve servicing location and automation strategyintermediate
Required Qualifications
- 10+ years of professional experience required. (experience, 10 years)
- Bachelors in Business, Finance, Engineering or a related field required. (degree in business)
- Experienced presenter, comfortable presenting to senior leaders and large audiences (experience)
- Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment (experience)
- Ability to collaborate with different teams (internal and externally) with a proven track record of influencing without authority (experience)
- Analytical and creative problem solver with a can-do attitude and flexibility to accommodate evolving business needs (experience)
- Demonstrated ability to learn quickly and achieve results in a new space (experience)
- Takes proactive approach to shape and influence stakeholder expectations (experience)
Preferred Qualifications
- Experience in the Financial services industry, retail banking, servicing operations management, and vendor management experience (experience)
- Experience working in contact centers (experience)
- Proficiency using Apple tools (Keynotes and Numbers) for presenting and analytics (experience)
- MBA or a relevant post graduate degree (degree in a relevant post graduate degree)
Responsibilities
- Partner with external teams to align priorities, deliver projects and drive operational metrics (e.g. customer satisfaction, contact rate, costs, quality)
- Engage with internal teams across product, engineering, finance, operations, and strategy to assess, influence, and deliver on product roadmap
- Define support strategy and experience for new features, enhancements and new policies
- Evolve servicing location and automation strategy to help customers in a fast and efficient way
- Triage, root cause and solve issues quickly, while providing appropriate updates to relevant teams
Tags & Categories
Answer 10 quick questions to check your fit for WPC FPPO Partner Performance @ Apple.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
WPC FPPO Partner Performance
Apple
WPC FPPO Partner Performance
Job Description
The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most hardworking and creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team. Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve processes to create awesome experiences for our Apple Card and Apple Cash customers. You'll help us define our future vision, build operational capabilities, and drive operational excellence. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams. The ideal candidate is passionate about the customer experience, curious, loves solving complex problems, has strong inter-personal skills and can collaborate internally and externally in a fast paced, ambiguous environment. Partner with external teams to align priorities, deliver projects and drive operational metrics (e.g. customer satisfaction, contact rate, costs, quality) Engage with internal teams across product, engineering, finance, operations, and strategy to assess, influence, and deliver on product roadmap Define support strategy and experience for new features, enhancements and new policies Evolve servicing location and automation strategy to help customers in a fast and efficient way Triage, root cause and solve issues quickly, while providing appropriate updates to relevant teams
Locations
- Cupertino, California, United States 95014
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 5,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- strong inter-personal skillsintermediate
- collaborate internally and externallyintermediate
- solving complex problemsintermediate
- passionate about the customer experienceintermediate
- curiousintermediate
- triage, root cause and solve issues quicklyintermediate
- drive operational metricsintermediate
- assess, influence, and deliver on product roadmapintermediate
- define support strategyintermediate
- evolve servicing location and automation strategyintermediate
Required Qualifications
- 10+ years of professional experience required. (experience, 10 years)
- Bachelors in Business, Finance, Engineering or a related field required. (degree in business)
- Experienced presenter, comfortable presenting to senior leaders and large audiences (experience)
- Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment (experience)
- Ability to collaborate with different teams (internal and externally) with a proven track record of influencing without authority (experience)
- Analytical and creative problem solver with a can-do attitude and flexibility to accommodate evolving business needs (experience)
- Demonstrated ability to learn quickly and achieve results in a new space (experience)
- Takes proactive approach to shape and influence stakeholder expectations (experience)
Preferred Qualifications
- Experience in the Financial services industry, retail banking, servicing operations management, and vendor management experience (experience)
- Experience working in contact centers (experience)
- Proficiency using Apple tools (Keynotes and Numbers) for presenting and analytics (experience)
- MBA or a relevant post graduate degree (degree in a relevant post graduate degree)
Responsibilities
- Partner with external teams to align priorities, deliver projects and drive operational metrics (e.g. customer satisfaction, contact rate, costs, quality)
- Engage with internal teams across product, engineering, finance, operations, and strategy to assess, influence, and deliver on product roadmap
- Define support strategy and experience for new features, enhancements and new policies
- Evolve servicing location and automation strategy to help customers in a fast and efficient way
- Triage, root cause and solve issues quickly, while providing appropriate updates to relevant teams
Tags & Categories
Answer 10 quick questions to check your fit for WPC FPPO Partner Performance @ Apple.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs