Who We Are

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Bangalore,IND

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities

• Serve as partner  with multiple sub-orgs within function, BU or smaller country

• Oversees support services to GIS customers for IT Infrastructure function.  Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.

• Handling complex Incidents and outages which are escalated from other team members and responsible for executing critical changes as per standard operating procedures and  change management policies. Represents as technical subject matter expert.

• Completes root cause analysis of outages or incident trends. Approves preventative actions.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Key Responsibilities

• Serve as partner with multiple sub-orgs within function, BU or smaller country
• Oversees support services to GIS customers for IT Infrastructure function
• Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction
• Handling complex Incidents and outages which are escalated from other team members and responsible for executing critical changes as per standard operating procedures and change management policies
• Represents as technical subject matter expert
• Completes root cause analysis of outages or incident trends
• Approves preventative actions

Required Qualifications

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
• Communicates difficult concepts and negotiates with others to adopt a different point of view

Required Skills

• IT Infrastructure support
• Service management processes
• Incident and outage handling
• Change management
• Root cause analysis
• Technical subject matter expertise

Benefits & Perks

• Supportive work culture that encourages learning, development, and career growth
• Programs and support for personal and professional growth
• Care for health and wellbeing at work, home, or elsewhere