Role Overview

Arrow Electronics, a global leader in technology enablement, seeks a talented Business Operation Analyst to join its dynamic Enterprise Computing Solutions (ECS) team in Casablanca, Morocco. This pivotal role within the ArrowSphere platform's FinOps Billing division ensures the seamless delivery of accurate, reliable billing statements across 27 Arrow entities worldwide. As a Business Operation Analyst, you will bridge business needs with technical solutions, collaborating with developers, data scientists, and stakeholders to optimize multi-cloud billing processes for major providers like Microsoft, AWS, and IBM.

The position demands a sharp analytical mind proficient in Excel, fluent in French and English, and passionate about process improvement. Located at Boulevard Al Quods in Casablanca, this full-time role offers the chance to contribute to an innovative cloud management platform that simplifies complex multi-cloud software distribution. With a team of 7 dedicated billing professionals, you'll thrive in a collaborative environment focused on data accuracy, error resolution, and automation.

Day in the Life

Imagine starting your day at Arrow Electronics' modern office in Casablanca's Boulevard Al Quods, coffee in hand, reviewing overnight billing data feeds from global cloud providers. Your morning kicks off with Jira ticket triage—resolving data discrepancies reported by partners, updating reconciliation Excel files, and verifying monthly billing breakdowns. By 10 AM, you're in a stand-up meeting with the FinOps team, discussing progress on automation specs derived from yesterday's business analysis.

Lunch brings casual team chats about the latest AWS billing updates, followed by deep-dive collaboration with data scientists to prototype improved reporting dashboards in Confluence. Afternoon hours involve stakeholder calls in French and English, translating complex billing needs into actionable functional requirements. As the day winds down, you document workflow enhancements, ensuring knowledge sharing across the 27 Arrow entities. This rhythm blends autonomy with teamwork, analytical challenges with tangible impacts on global operations.

Why Casablanca, Morocco?

Casablanca, Morocco's economic powerhouse, pulses with vibrant energy and strategic importance. Home to Africa's largest financial center, Casanearshore, the city attracts global tech firms like Arrow Electronics. Boulevard Al Quods places you in the heart of this business district, surrounded by modern infrastructure, luxury hotels, and the stunning Hassan II Mosque nearby. With mild Mediterranean climate, rich cultural tapestry blending Arab, Berber, and French influences, and world-class beaches just minutes away, Casablanca offers an unbeatable lifestyle.

Professionally, Morocco's strategic position as a gateway between Europe and Africa fuels tech growth. Arrow's presence here taps into a talented bilingual workforce, government incentives for IT, and proximity to European markets. Enjoy affordable luxury living—fresh seafood markets, historic medinas, and international cuisine—while advancing your career in a multicultural hub. Casablanca's safety, English-friendly expat community, and direct flights to Europe make it ideal for global professionals seeking work-life balance.

Career Growth Path

At Arrow Electronics, your journey as Business Operation Analyst extends far beyond billing tasks. Excel at error resolution and process improvements to advance to Senior Business Analyst within 18-24 months, leading automation projects across ArrowSphere. Top performers transition to FinOps Manager roles, overseeing billing for multiple regions, or pivot to Data Operations Specialist, leveraging Jira/Confluence expertise.

Long-term paths include Business Operations Lead for ECS Morocco, Global FinOps Strategist, or even Product Management in cloud solutions. Arrow University provides certifications in cloud billing, Agile methodologies, and advanced analytics. Internal mobility across 27 entities offers European or US opportunities. Mentorship programs pair you with ECS veterans, ensuring steady progression in this high-growth tech enablement firm.

Compensation & Benefits

Arrow Electronics values your contributions with competitive compensation tailored to Casablanca's market. Expect an annual salary range of $28,000-$42,000 USD equivalent, based on experience, plus performance bonuses up to 15%. This package reflects Morocco's cost advantages while matching global standards for skilled analysts.

Benefits shine brightly: full health coverage including dental and vision, generous paid leave (25+ days), retirement contributions, and transportation subsidies for Boulevard Al Quods commutes. Wellness perks include gym memberships, meal vouchers, and employee assistance. Professional growth via Arrow University, hybrid work flexibility, and team events foster holistic rewards in Casablanca's thriving ecosystem.

Team & Culture

The FinOps Billing team of 7 embodies Arrow's inclusive culture—collaborative, innovative, diverse. Cross-functional partnerships with developers and data scientists create a stimulating environment where ideas flow freely. English and French unify communications, with Jira/Confluence streamlining workflows. Arrow's commitment to equality ensures a welcoming space for all backgrounds.

Casablanca office vibes blend professional drive with Moroccan hospitality—shared iftars during Ramadan, team outings to Ain Diab beaches. Global ECS network connects you to worldwide peers, while local leadership champions work-life balance. This is where autonomy meets camaraderie in a culture prioritizing innovation, respect, and shared success.

How to Apply

Ready to elevate ArrowSphere's billing excellence? Submit your CV and cover letter highlighting Excel prowess, bilingual skills, and process improvement wins. Applications via Arrow's career portal receive prompt review. Prepare for interviews covering analytical scenarios, Jira demos, and behavioral questions. Successful candidates start within 4-6 weeks, onboarding into this impactful role at Boulevard Al Quods, Casablanca.

FAQ Section

Q: What is the primary focus of this role? A: Ensuring billing data accuracy, resolving issues, and driving process improvements for ArrowSphere's multi-cloud platform.

Q: Are French skills mandatory? A: Yes, fluency in French and English is required for stakeholder communications across regions.

Q: What Excel level is expected? A: Advanced proficiency including pivot tables, VLOOKUP, macros, and data reconciliation.

Q: Is Jira experience essential? A: Preferred but not mandatory; training provided for motivated candidates.

Q: What's the team size and structure? A: 7-person Billing division within FinOps, collaborating cross-functionally.

Q: Hybrid work available? A: Yes, flexible arrangements post-onboarding, based on business needs.

Q: Visa sponsorship for non-Moroccans? A: Case-by-case; EU citizens often eligible via bilateral agreements.

Q: Career progression timeline? A: Senior roles possible in 18-24 months with strong performance.

Q: Office location details? A: Boulevard Al Quods, Casablanca—modern facility with easy highway access.