Role Overview

Arrow Electronics, a Fortune 154 global powerhouse with $27.9 billion in 2024 sales, seeks a talented Business Operations Associate to join our dynamic team in Tlaquepaque, Mexico. As a pivotal member of our Business Operations team, you'll support our world-class Sales organization by ensuring seamless order processing, data accuracy, and exceptional customer service. Serving over 220,000 technology manufacturers across 85+ countries, Arrow connects the world's best technology companies through industry-leading services in telecommunications, medical devices, industrial automation, and consumer electronics.

In this critical role based at our HPE Guad office in Tlaquepaque, you'll handle day-to-day sales support activities, manage purchase orders from creation to fulfillment, resolve issues proactively, and maintain crystal-clear communication with sales teams, customers, and suppliers. With 21,500 employees worldwide and 228 locations, Arrow offers unparalleled stability and growth in the electronics distribution industry. This position demands precision, advanced technical skills, and a customer-first mindset to keep our supply chain humming efficiently.

Your contributions will directly impact our ability to deliver technology solutions that drive innovation and improve lives globally. From reviewing complex orders to tracking backlogs and approving POs, you'll be the operational backbone enabling our sales teams to exceed customer expectations. Join Arrow and become part of a legacy that's been guiding technology forward for decades.

Day in the Life

Imagine starting your day at 8:00 AM in our modern Tlaquepaque office, surrounded by cutting-edge technology and collaborative teams. Your morning begins with reviewing the overnight backlog report in Excel, identifying any stalled purchase orders, and prioritizing actions. By 9:00 AM, you're diving into customer emails, providing status updates on pending shipments and resolving inquiries with your fluent English communication skills.

Mid-morning, you process new sales orders from the team—verifying documentation, placing POs with suppliers via ERP systems, and ensuring all data matches perfectly. Lunch at 1:00 PM offers a chance to connect with colleagues over restaurant vouchers. Afternoon brings challenge resolution: handling a supplier rejection by coordinating returns, updating CRM records in Salesforce or Oracle, and notifying the sales rep instantly.

Before wrapping up at 5:00 PM, you generate daily reports, clear your backlog, and prepare for tomorrow's priorities. This rhythm of precision operations, problem-solving, and team collaboration defines the Business Operations Associate role at Arrow—rewarding, varied, and essential to our success.

Why Tlaquepaque, Mexico?

Tlaquepaque, in the heart of Jalisco, Mexico, represents the perfect blend of professional opportunity and vibrant lifestyle. Just minutes from Guadalajara's international airport, this cultural gem offers world-class infrastructure ideal for Arrow's high-tech operations. Home to thriving industrial parks and our strategic HPE Guad office, Tlaquepaque attracts top talent with its proximity to major manufacturing hubs and logistics centers.

Beyond work, discover Tlaquepaque's renowned artisan markets, pottery workshops, and mariachi heritage. Enjoy affordable living, excellent healthcare, and Mexico's famous hospitality. With mild weather year-round, safe neighborhoods, and easy access to Guadalajara's entertainment, dining, and universities, Tlaquepaque delivers exceptional quality of life. Arrow's presence here underscores our commitment to Mexico's booming technology sector, making it an ideal launchpad for your international career.

Career Growth Path

Arrow invests heavily in employee development, offering clear progression from Business Operations Associate to Senior Analyst, Operations Manager, and beyond. Excel in this role, and within 2-3 years, advance to Business Operations Analyst, managing larger portfolios and leading process improvements. Top performers move into Sales Operations Management, Global Supply Chain roles, or even regional leadership positions.

Our global structure provides international transfer opportunities to the United States, Europe, or Asia. Access Arrow University training, certifications in Oracle, Salesforce, and Six Sigma, plus mentorship programs. Many associates transition to strategic roles in pricing analysis, vendor management, or customer success—leveraging the operational foundation you build here. With 21,500 employees worldwide, your career trajectory at Arrow is limited only by ambition.

Compensation & Benefits

Competitive compensation starts at $18,508-$25,326 MXN monthly (approximately $22,300-$30,400 USD annually), reflecting Tlaquepaque's market and your expertise. Arrow's total rewards package elevates this role: 30 days Christmas bonus, 40% vacation premium on 12 vacation days plus 2 floating days and birthday off. Comprehensive healthcare, vision, dental, and life insurance ensure peace of mind.

Additional perks include 10% food/pantry vouchers, restaurant vouchers, and 13% savings fund contributions. Professional development budgets, performance bonuses, and stock options round out an unmatched package. Arrow recognizes your value with annual reviews, merit increases, and promotion opportunities that consistently exceed industry averages.

Team & Culture

Arrow's Tlaquepaque team embodies collaboration, innovation, and results-driven energy. Our Business Operations group—20+ skilled professionals—works cross-functionally with Sales, Supply Chain, and Finance in an open, modern office. Weekly stand-ups, monthly team lunches, and quarterly offsites foster strong bonds and knowledge sharing.

Expect a culture of recognition: monthly awards, peer shout-outs, and celebration of milestones. Diversity thrives here, with team members from across Mexico and Latin America bringing unique perspectives. Leadership emphasizes work-life balance, professional growth, and fun—think team-building at nearby tequila distilleries or cultural festivals. Join a supportive environment where your success fuels collective achievements.

How to Apply

Ready to power innovation at Arrow? Applications take 5 minutes: visit our careers portal, upload your resume highlighting Excel/ERP experience and English proficiency, and complete our quick assessment. Selected candidates enjoy streamlined interviews—30-minute HR screen, 45-minute manager discussion, and team panel. Most offers extend within two weeks.

Don't delay—positions fill quickly. Email recruiting.mx@arrow.com with questions. #LI-DR1

FAQ Section

Q: What experience level is required? A: 2+ years in operations/customer service, plus Intermediate-Advanced Excel, ERP/CRM, and fluent English.

Q: Is relocation assistance available? A: Local candidates preferred; limited support for qualified Tlaquepaque-area relocations.

Q: What tools do you use? A: Primarily Excel, ERP/CRM systems (Oracle/Salesforce preferred).

Q: Are there shift requirements? A: Standard business hours, occasional flexibility for global coordination.

Q: What's the team size? A: 20+ in Business Operations, part of larger Guadalajara campus.

Q: Do you sponsor visas? A: Mexican work authorization required; no sponsorship.

Q: How often are performance reviews? A: Quarterly check-ins, annual comprehensive reviews with merit increases.

Q: Is hybrid work available? A: Primarily on-site at HPE Guad office in Tlaquepaque.

Q: What growth opportunities exist? A: Clear path to Senior Analyst, Manager roles; global transfers possible.