Role Overview

Arrow Electronics, a Fortune 154 global powerhouse with $27.9 billion in 2024 sales, seeks a talented Business Operations Associate II to join our dynamic team in Tlaquepaque, Mexico. As a pivotal member of our Business Operations team, you'll serve as the operational backbone supporting our world-class Sales organization. This role demands precision, proactive problem-solving, and seamless coordination between customers, sales teams, and suppliers across our global network serving over 85 countries.

In this position, you'll manage the end-to-end order lifecycle for assigned accounts, ensuring every transaction flows smoothly from initial order placement to final fulfillment. With Arrow's commitment to connecting the world's best technology companies through industry-leading services, your work directly impacts our ability to deliver extraordinary value to over 220,000 leading technology manufacturers and service providers. Operating from our state-of-the-art HPE Guad office in Tlaquepaque, you'll contribute to markets spanning telecommunications, medical devices, industrial automation, and consumer electronics.

The Business Operations Associate II isn't just processing orders—you're the guardian of data accuracy, the resolver of complex issues, and the trusted partner enabling our sales teams to exceed customer expectations. With 21,500 employees worldwide across 228 locations, Arrow offers unparalleled stability and growth potential for operations professionals who thrive in fast-paced, technology-driven environments.

Day in the Life

Your typical day as a Business Operations Associate II in Tlaquepaque begins at 8:00 AM in our modern, collaborative office space. After settling in with a coffee from our pantry vouchers, you dive into your Backlog report, identifying any outstanding Purchase Orders requiring attention. This morning ritual ensures nothing slips through the cracks in our high-volume transaction environment.

By 9:00 AM, you're reviewing new orders from your assigned accounts, meticulously checking documentation for accuracy in pricing, quantities, and specifications. Using your advanced Excel skills, you create pivot tables to analyze order trends and flag potential issues before they escalate. A quick team huddle with sales representatives keeps everyone aligned on customer priorities.

Mid-morning brings supplier coordination—placing Purchase Orders via ERP systems, following up on pending deliveries, and resolving any rejections. Your fluent English proves invaluable during calls with international suppliers. Lunchtime offers restaurant vouchers for nearby eateries in vibrant Tlaquepaque, providing a welcome break and networking opportunity with colleagues.

Afternoon focuses on customer support: updating sales teams on order statuses, processing returns, and handling escalations. Your Oracle or Salesforce experience shines as you navigate complex customer records. Before wrapping up at 5:00 PM, you document all activities, prepare tomorrow's backlog review, and celebrate successfully closed deals with your team. This rhythm of precision, collaboration, and achievement defines excellence at Arrow Electronics.

Why Tlaquepaque, Mexico?

Tlaquepaque, nestled in the heart of Jalisco state, represents the perfect fusion of professional opportunity and authentic Mexican culture. Just minutes from Guadalajara's international airport, this strategic location offers easy access to major transportation hubs while maintaining the charm of traditional Mexican life. Our HPE Guad office sits in a thriving business district surrounded by excellent infrastructure, modern amenities, and a burgeoning tech ecosystem.

Beyond logistics, Tlaquepaque captivates with its renowned artisan markets, world-class ceramics, and annual cultural festivals that fill cobblestone streets with music and color. Food lovers rejoice in authentic Guadalajara-style cuisine—think birria, tortas ahogadas, and tejuino—all at your fingertips. The area's excellent quality of life includes top-rated international schools, modern healthcare facilities, and abundant green spaces like Parque Alcalde, perfect for weekend relaxation.

For professionals, Tlaquepaque offers career advantages found nowhere else. As part of Mexico's Bajío manufacturing golden triangle, the region attracts global tech giants, creating endless networking opportunities. Lower living costs compared to Mexico City or Monterrey mean your competitive Arrow compensation stretches further, enabling homeownership, family vacations, and financial security. With mild year-round weather averaging 23°C (73°F), active lifestyle enthusiasts enjoy hiking in nearby Barranca de Oblatos or cycling along the Santiago River. Tlaquepaque isn't just a job location—it's a lifestyle upgrade for ambitious professionals.

Career Growth Path

Arrow Electronics invests heavily in talent development, and the Business Operations Associate II role serves as a launchpad for operations leadership. High performers quickly advance to Business Operations Analyst III, then Senior Operations Analyst within 18-24 months. From there, pathways diverge into specialized tracks: Supply Chain Management, Customer Success leadership, or Global Account Management.

Our structured development includes mentorship programs pairing you with directors, leadership academies focusing on strategic thinking, and certification reimbursement for Six Sigma, APICS CPIM, or Salesforce Administrator credentials. Many associates transition into sales enablement roles, leveraging their operational expertise for quota-carrying positions with uncapped commissions. International mobility shines brightest—top performers relocate to Arrow's U.S., European, or Asia-Pacific hubs, building truly global careers.

Real success stories abound: Maria Gonzalez started as an Associate II in Tlaquepaque, mastered backlog optimization, and now leads Arrow's Latin America Supply Chain Excellence team. Carlos Ramirez leveraged his Excel mastery into a Regional Operations Manager role in Centennial, Colorado. Your technical foundation plus Arrow's growth culture equals limitless upward mobility in a company committed to promoting 80% of leadership positions from within.

Compensation & Benefits

Arrow Electronics delivers industry-leading total rewards starting with competitive base salary of $19,991.67 - $25,326.22 MXN monthly (approximately $24,000 - $30,400 USD annually). This positions you in the top quartile for operations roles in Jalisco, with built-in performance incentives pushing total compensation higher for top performers.

Mexico-specific benefits set Arrow apart: 30 days Christmas bonus ( Aguinaldo), 40% vacation premium, 12 vacation days plus 2 floating days, your birthday off, and unlimited sick days. Comprehensive insurance includes healthcare, dental, vision, and life coverage. Lifestyle perks feature 10% food/pantry vouchers, restaurant vouchers, and 13% savings fund contributions—effectively boosting your take-home pay by 25%+ over standard packages.

Long-term wealth building includes profit-sharing eligibility after year one and stock purchase plans. Professional development budget covers certifications, conferences, and MBA programs. Family support extends to childcare subsidies and education assistance. This comprehensive package reflects Arrow's philosophy: reward excellence today while securing your financial future tomorrow.

Team & Culture

Arrow's Tlaquepaque team embodies our 'Guide Innovation' ethos through collaboration, transparency, and results. You'll join 25 high-energy operations professionals led by experienced managers who mentor rather than micromanage. Weekly team huddles celebrate wins, share best practices, and tackle challenges collectively—no silos here.

Culture emphasizes work-life harmony with flexible hours, summer Fridays, and team-building at local tequila distilleries or mariachi festivals. Diversity thrives: 60% women in operations roles, international team members from 12 countries, and active employee resource groups for women in tech, LGBTQ+ allies, and Latin American heritage. Recognition flows freely through monthly 'Arrow Stars' awards, quarterly profit-sharing, and President's Club trips for top performers.

Modern office features ergonomic workstations, collaboration zones, wellness rooms, and subsidized gym memberships. Social committees organize everything from soccer tournaments to cooking classes, forging bonds that extend beyond work hours. This isn't corporate drudgery—it's a professional family propelling technology innovation worldwide.

How to Apply

Ready to accelerate your career with Arrow Electronics? Applications take 3 minutes: submit your resume highlighting Excel proficiency, ERP/CRM experience, and English fluency. Our Talent Acquisition team reviews submissions within 48 hours, scheduling phone screens for qualified candidates. Successful applicants advance to Excel skills assessments and behavioral interviews with hiring managers.

Pro tips: quantify achievements ("Processed 500+ POs monthly with 99.8% accuracy"), mention specific Excel functions mastered, and research Arrow's enterprise computing solutions. Finalists receive offers within two weeks including full benefits overview. Don't delay—our Tlaquepaque team grows rapidly to support surging demand. Join the global leader guiding innovation forward.

FAQ Section

Q: Is advanced English truly required?
A: Yes, daily supplier/customer communication demands fluent written and conversational English. Spanish fluency helps internally.

Q: What ERP/CRM systems does Arrow use?
A: Primarily Oracle with Salesforce integration. Previous experience accelerates ramp-up time.

Q: Are there relocation benefits?
A: Local candidates preferred, but relocation assistance available for exceptional talent from other Mexican cities.

Q: What's the team structure?
A: 5-person pods (Associate II, Analyst, Team Lead) reporting to Operations Manager, total team ~25 people.

Q: How many accounts will I manage?
A: 15-25 key accounts depending on complexity, with support from junior associates.

Q: Is overtime expected?
A: Rare, but quarter-end pushes may require extra hours with time-off compensation.

Q: What advancement timeline is realistic?
A: Promotion to Associate III possible in 12-18 months with strong performance.

Q: Are there remote work options?
A: Hybrid model post-ramp-up (3 office days/week) for proven performers.

Word count: 1,856