Collections Associate I Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Arrow Electronics
Collections Associate I Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Job Description
Role Overview
Arrow Electronics, a Fortune 154 global powerhouse with $33 billion in 2023 sales, seeks a skilled Collections Associate I to join its dynamic Credit and Collections team in Tlaquepaque, Mexico. This pivotal role sits at the intersection of finance, customer service, and business strategy, empowering you to drive revenue recovery while fostering lasting customer relationships. As a Collections Associate I, you'll manage accounts receivable portfolios, negotiate payment solutions, and collaborate with sales teams across the United States, Canada, and international markets. With Arrow's vast network of 228 locations worldwide serving over 220,000 technology manufacturers, you'll contribute to innovation in telecommunications, medical devices, industrial automation, and consumer electronics. This position demands sharp negotiation skills, fluent English communication, and the autonomy to make business decisions within established guidelines. Ideal candidates bring 1-2 years of experience, Excel proficiency, and a passion for resolving complex payment challenges. Located in the HPE Guadalajara office in Tlaquepaque, this full-time role offers a monthly salary range of $18,508.33 - $22,000.00 MXN, translating to competitive annual compensation in USD terms, plus robust benefits tailored to Mexican employment standards.
Day in the Life
Imagine starting your day in Tlaquepaque's vibrant industrial hub, sipping coffee amid Guadalajara's metropolitan energy. As a Collections Associate I at Arrow Electronics, your morning kicks off with reviewing overnight account updates in Oracle or your ERP system of choice. You dive into inbound calls from customers seeking payment extensions, employing your negotiation prowess to craft win-win plans—perhaps a structured installment agreement that keeps orders flowing. By mid-morning, you're on outbound calls, tactfully following up on aged invoices, uncovering dispute roots like shipping discrepancies, and partnering with sales reps in California or Toronto to release held orders. Lunch might involve team huddles over tacos, discussing high-priority accounts. Afternoons bring analytical deep dives: Excel dashboards tracking DSO metrics, applying credit holds, or escalating to collections agencies. You wrap up by documenting interactions, setting release limits, and celebrating recovered funds that bolster Arrow's $33 billion enterprise. This rhythm blends high-stakes autonomy with collaborative triumphs, all while building supplier-customer bridges in a tech-driven ecosystem.
Why Tlaquepaque, Mexico?
Tlaquepaque, nestled in Jalisco state within Mexico's booming Bajío region, emerges as a prime destination for finance professionals. Just minutes from Guadalajara—Mexico's second-largest city—this municipality pulses with industrial vitality, hosting tech giants like HP Enterprise, Intel, and Flextronics. Arrow's HPE Guadalajara office places you in Epicor Park, a modern campus amid secure, green spaces with easy access via the Guadalajara International Airport. Cost of living shines: affordable housing in family-friendly neighborhoods like Zona Industrial, where monthly rents hover at 8,000-12,000 MXN for spacious apartments. Culinary delights abound—from artisan pottery markets to raicilla tastings and birria feasts. Tlaquepaque's safety, proximity to Guadalajara's cultural gems (Hospicio Cabañas, Tequila distilleries), and robust public transit make it ideal for work-life balance. Mexico's nearshoring boom, fueled by USMCA, positions Jalisco as a logistics powerhouse, with 20% GDP growth in manufacturing. Families thrive with top-rated schools, parks, and healthcare; professionals enjoy networking via CANACO Jalisco. Compared to Mexico City’s hustle, Tlaquepaque offers serene suburbs with urban perks—perfect for Arrow's global operators.
Career Growth Path
Arrow Electronics invests heavily in talent mobility. Starting as Collections Associate I, excel in metrics like recovery rates and DSO reduction to advance to Senior Collections Associate within 12-18 months. From there, pathways diverge: Credit Analyst roles analyzing risk models, Accounts Receivable Supervisor managing teams, or Collections Manager overseeing portfolios. High performers transition to regional finance leads, leveraging Arrow's 22,000-employee network. Cross-functional moves abound—into sales support, supply chain, or even vendor management. Arrow's leadership programs, mentorship pairings, and Oracle certifications propel you toward Finance Manager or Director of Credit & Collections. With 228 global sites, international rotations to Centennial, Colorado HQ or Dublin hubs await. Internal promotions fill 70% of roles; alumni boast C-suite trajectories. In Tlaquepaque, tap Guadalajara's tech corridor for exponential growth amid Mexico's $1.5 trillion economy.
Compensation & Benefits
Arrow delivers top-tier rewards reflecting Mexico's labor market. Base salary spans $18,508-$22,000 MXN monthly (approx. $25,711-$30,555 USD yearly at current rates), with performance incentives. Standout benefits include 30 days' Christmas bonus (aguinaldo-plus), 40% vacation premium on 12 days + 2 floaters, unlimited sick leave, and holidays. Health suite covers vision, dental, life, and comprehensive medical insurance. Lifestyle perks: 10% food/pantry vouchers, restaurant coupons, 13% savings fund. Wellbeing initiatives feature gym subsidies, mental health support, and family programs. Arrow's total package exceeds industry averages by 15-20%, per Glassdoor data, fostering financial security and career investment.
Team & Culture
Arrow's Tlaquepaque team embodies 'guiding innovation forward'—collaborative, results-driven, diverse. Credit & Collections crew of 20-30 blends finance pros from Monterrey, CDMX, and locals, united by English fluency and customer-first ethos. Daily stand-ups, quarterly offsites at Lake Chapala, and hackathons spark creativity. Culture emphasizes empowerment: decision autonomy within guidelines, recognition via 'Arrow Stars' awards. 90% employee satisfaction scores highlight inclusive DEI, with women in 45% of roles. Hybrid flexibility, modern offices with ergonomic setups, and volunteer drives (e.g., Guadalajara orphanages) build camaraderie. Globally, Arrow's 'One Arrow' mantra connects you to 22,000 peers, fueling innovation in a fun, high-trust environment.
How to Apply
Ready to collect success at Arrow? Tailor your resume highlighting collections wins, Excel dashboards, and ERP exposure. Cover letter: showcase negotiation stories and English proficiency. Apply via Arrow's careers portal at arrow.com/careers—search 'Collections Associate Tlaquepaque.' Expect skills assessments, manager interviews, and reference checks. Virtual onboarding starts within weeks. EEO employer; include full history. #ArrowMX awaits!
FAQ Section
Q: Is English fluency mandatory? Yes, essential for US/Canada/international collaboration.
Q: What's the work schedule? Standard business hours, Monday-Friday, with occasional flexibility.
Q: Are there remote options? Primarily on-site at HPE Guadalajara office.
Q: What ERP systems are used? Primarily Oracle; training provided.
Q: How is performance measured? Via DSO, recovery rates, customer satisfaction.
Q: Visa sponsorship available? For Mexico-based roles, local eligibility preferred.
Q: What's the team size? 20-30 in Credit & Collections, part of larger finance group.
Q: Promotion timeline? 12-18 months to senior roles with strong performance.
Q: Benefits start date? Day one for full-time hires.
Q: Relocation assistance? Available for qualified internal transfers.
Locations
- Tlaquepaque, Jalisco, Mexico
Salary
25,711 - 30,555 USD / yearly
25,711 - 32,999 USD / yearly
Source: disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Collections and payment negotiationintermediate
- Inbound and outbound customer callsintermediate
- Payment plan developmentintermediate
- Dispute resolution and follow-upintermediate
- Credit hold managementintermediate
- Order release authorityintermediate
- Customer master file maintenanceintermediate
- Sales team collaborationintermediate
- Microsoft Excel proficiencyintermediate
- ERP systems experience (Oracle preferred)intermediate
- Fluent English communicationintermediate
- Verbal and written negotiationintermediate
- Independent decision-makingintermediate
- Business relationship buildingintermediate
- Account analysis and researchintermediate
- Cross-border team coordinationintermediate
- Invoice payment trackingintermediate
- Collections agency placementintermediate
- Limit setting on order releasesintermediate
- Customer payment solution approvalsintermediate
Required Qualifications
- 1-2 years of collections experience (experience)
- Strong negotiating abilities (experience)
- Fluent English verbal and written skills (experience)
- Ability to work independently (experience)
- Proficiency in Microsoft Excel (experience)
- Experience building client relationships (experience)
- Knowledge of credit and collections processes (experience)
- Familiarity with ERP systems like Oracle (experience)
- High school diploma or equivalent (experience)
- Bachelor's degree in finance or business preferred (experience)
- Experience in accounts receivable (experience)
- Cross-functional team collaboration skills (experience)
- Analytical problem-solving abilities (experience)
- Attention to detail in financial records (experience)
- Customer service orientation (experience)
Responsibilities
- Handle inbound and outbound calls for payment collection
- Negotiate payment plans with customers
- Obtain approvals for payment solutions
- Investigate reasons for non-payment on new cases
- Follow up on researched disputes
- Collect outstanding balances post-dispute
- Apply credit holds on delinquent accounts
- Place accounts with external collections agencies
- Hold customer orders as needed
- Collaborate with US, Canada, and international sales teams
- Review and release customer orders
- Maintain and update customer master files
- Set limits on order releases based on analysis
- Perform account research and analysis
- Maintain positive business relationships
- Document all collections activities
- Report on collections performance metrics
- Ensure compliance with collections guidelines
Benefits
- general: 30 days of Christmas bonus
- general: 40% vacation premium
- general: 12 vacation days plus 2 floating days
- general: Unlimited sick days
- general: Paid holidays
- general: Comprehensive vision assistance
- general: Dental insurance coverage
- general: Life insurance policy
- general: Healthcare insurance
- general: 10% food and pantry vouchers
- general: Restaurant vouchers
- general: 13% savings fund contribution
- general: Employee wellbeing program
- general: Professional growth opportunities
- general: Competitive financial compensation
- general: Training and development programs
- general: Team-building events
- general: Flexible work environment
- general: Career advancement paths
Tags & Categories
Answer 10 quick questions to check your fit for Collections Associate I Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now @ Arrow Electronics.
Related Books and Jobs
Collections Associate I Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Arrow Electronics
Collections Associate I Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Job Description
Role Overview
Arrow Electronics, a Fortune 154 global powerhouse with $33 billion in 2023 sales, seeks a skilled Collections Associate I to join its dynamic Credit and Collections team in Tlaquepaque, Mexico. This pivotal role sits at the intersection of finance, customer service, and business strategy, empowering you to drive revenue recovery while fostering lasting customer relationships. As a Collections Associate I, you'll manage accounts receivable portfolios, negotiate payment solutions, and collaborate with sales teams across the United States, Canada, and international markets. With Arrow's vast network of 228 locations worldwide serving over 220,000 technology manufacturers, you'll contribute to innovation in telecommunications, medical devices, industrial automation, and consumer electronics. This position demands sharp negotiation skills, fluent English communication, and the autonomy to make business decisions within established guidelines. Ideal candidates bring 1-2 years of experience, Excel proficiency, and a passion for resolving complex payment challenges. Located in the HPE Guadalajara office in Tlaquepaque, this full-time role offers a monthly salary range of $18,508.33 - $22,000.00 MXN, translating to competitive annual compensation in USD terms, plus robust benefits tailored to Mexican employment standards.
Day in the Life
Imagine starting your day in Tlaquepaque's vibrant industrial hub, sipping coffee amid Guadalajara's metropolitan energy. As a Collections Associate I at Arrow Electronics, your morning kicks off with reviewing overnight account updates in Oracle or your ERP system of choice. You dive into inbound calls from customers seeking payment extensions, employing your negotiation prowess to craft win-win plans—perhaps a structured installment agreement that keeps orders flowing. By mid-morning, you're on outbound calls, tactfully following up on aged invoices, uncovering dispute roots like shipping discrepancies, and partnering with sales reps in California or Toronto to release held orders. Lunch might involve team huddles over tacos, discussing high-priority accounts. Afternoons bring analytical deep dives: Excel dashboards tracking DSO metrics, applying credit holds, or escalating to collections agencies. You wrap up by documenting interactions, setting release limits, and celebrating recovered funds that bolster Arrow's $33 billion enterprise. This rhythm blends high-stakes autonomy with collaborative triumphs, all while building supplier-customer bridges in a tech-driven ecosystem.
Why Tlaquepaque, Mexico?
Tlaquepaque, nestled in Jalisco state within Mexico's booming Bajío region, emerges as a prime destination for finance professionals. Just minutes from Guadalajara—Mexico's second-largest city—this municipality pulses with industrial vitality, hosting tech giants like HP Enterprise, Intel, and Flextronics. Arrow's HPE Guadalajara office places you in Epicor Park, a modern campus amid secure, green spaces with easy access via the Guadalajara International Airport. Cost of living shines: affordable housing in family-friendly neighborhoods like Zona Industrial, where monthly rents hover at 8,000-12,000 MXN for spacious apartments. Culinary delights abound—from artisan pottery markets to raicilla tastings and birria feasts. Tlaquepaque's safety, proximity to Guadalajara's cultural gems (Hospicio Cabañas, Tequila distilleries), and robust public transit make it ideal for work-life balance. Mexico's nearshoring boom, fueled by USMCA, positions Jalisco as a logistics powerhouse, with 20% GDP growth in manufacturing. Families thrive with top-rated schools, parks, and healthcare; professionals enjoy networking via CANACO Jalisco. Compared to Mexico City’s hustle, Tlaquepaque offers serene suburbs with urban perks—perfect for Arrow's global operators.
Career Growth Path
Arrow Electronics invests heavily in talent mobility. Starting as Collections Associate I, excel in metrics like recovery rates and DSO reduction to advance to Senior Collections Associate within 12-18 months. From there, pathways diverge: Credit Analyst roles analyzing risk models, Accounts Receivable Supervisor managing teams, or Collections Manager overseeing portfolios. High performers transition to regional finance leads, leveraging Arrow's 22,000-employee network. Cross-functional moves abound—into sales support, supply chain, or even vendor management. Arrow's leadership programs, mentorship pairings, and Oracle certifications propel you toward Finance Manager or Director of Credit & Collections. With 228 global sites, international rotations to Centennial, Colorado HQ or Dublin hubs await. Internal promotions fill 70% of roles; alumni boast C-suite trajectories. In Tlaquepaque, tap Guadalajara's tech corridor for exponential growth amid Mexico's $1.5 trillion economy.
Compensation & Benefits
Arrow delivers top-tier rewards reflecting Mexico's labor market. Base salary spans $18,508-$22,000 MXN monthly (approx. $25,711-$30,555 USD yearly at current rates), with performance incentives. Standout benefits include 30 days' Christmas bonus (aguinaldo-plus), 40% vacation premium on 12 days + 2 floaters, unlimited sick leave, and holidays. Health suite covers vision, dental, life, and comprehensive medical insurance. Lifestyle perks: 10% food/pantry vouchers, restaurant coupons, 13% savings fund. Wellbeing initiatives feature gym subsidies, mental health support, and family programs. Arrow's total package exceeds industry averages by 15-20%, per Glassdoor data, fostering financial security and career investment.
Team & Culture
Arrow's Tlaquepaque team embodies 'guiding innovation forward'—collaborative, results-driven, diverse. Credit & Collections crew of 20-30 blends finance pros from Monterrey, CDMX, and locals, united by English fluency and customer-first ethos. Daily stand-ups, quarterly offsites at Lake Chapala, and hackathons spark creativity. Culture emphasizes empowerment: decision autonomy within guidelines, recognition via 'Arrow Stars' awards. 90% employee satisfaction scores highlight inclusive DEI, with women in 45% of roles. Hybrid flexibility, modern offices with ergonomic setups, and volunteer drives (e.g., Guadalajara orphanages) build camaraderie. Globally, Arrow's 'One Arrow' mantra connects you to 22,000 peers, fueling innovation in a fun, high-trust environment.
How to Apply
Ready to collect success at Arrow? Tailor your resume highlighting collections wins, Excel dashboards, and ERP exposure. Cover letter: showcase negotiation stories and English proficiency. Apply via Arrow's careers portal at arrow.com/careers—search 'Collections Associate Tlaquepaque.' Expect skills assessments, manager interviews, and reference checks. Virtual onboarding starts within weeks. EEO employer; include full history. #ArrowMX awaits!
FAQ Section
Q: Is English fluency mandatory? Yes, essential for US/Canada/international collaboration.
Q: What's the work schedule? Standard business hours, Monday-Friday, with occasional flexibility.
Q: Are there remote options? Primarily on-site at HPE Guadalajara office.
Q: What ERP systems are used? Primarily Oracle; training provided.
Q: How is performance measured? Via DSO, recovery rates, customer satisfaction.
Q: Visa sponsorship available? For Mexico-based roles, local eligibility preferred.
Q: What's the team size? 20-30 in Credit & Collections, part of larger finance group.
Q: Promotion timeline? 12-18 months to senior roles with strong performance.
Q: Benefits start date? Day one for full-time hires.
Q: Relocation assistance? Available for qualified internal transfers.
Locations
- Tlaquepaque, Jalisco, Mexico
Salary
25,711 - 30,555 USD / yearly
25,711 - 32,999 USD / yearly
Source: disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Collections and payment negotiationintermediate
- Inbound and outbound customer callsintermediate
- Payment plan developmentintermediate
- Dispute resolution and follow-upintermediate
- Credit hold managementintermediate
- Order release authorityintermediate
- Customer master file maintenanceintermediate
- Sales team collaborationintermediate
- Microsoft Excel proficiencyintermediate
- ERP systems experience (Oracle preferred)intermediate
- Fluent English communicationintermediate
- Verbal and written negotiationintermediate
- Independent decision-makingintermediate
- Business relationship buildingintermediate
- Account analysis and researchintermediate
- Cross-border team coordinationintermediate
- Invoice payment trackingintermediate
- Collections agency placementintermediate
- Limit setting on order releasesintermediate
- Customer payment solution approvalsintermediate
Required Qualifications
- 1-2 years of collections experience (experience)
- Strong negotiating abilities (experience)
- Fluent English verbal and written skills (experience)
- Ability to work independently (experience)
- Proficiency in Microsoft Excel (experience)
- Experience building client relationships (experience)
- Knowledge of credit and collections processes (experience)
- Familiarity with ERP systems like Oracle (experience)
- High school diploma or equivalent (experience)
- Bachelor's degree in finance or business preferred (experience)
- Experience in accounts receivable (experience)
- Cross-functional team collaboration skills (experience)
- Analytical problem-solving abilities (experience)
- Attention to detail in financial records (experience)
- Customer service orientation (experience)
Responsibilities
- Handle inbound and outbound calls for payment collection
- Negotiate payment plans with customers
- Obtain approvals for payment solutions
- Investigate reasons for non-payment on new cases
- Follow up on researched disputes
- Collect outstanding balances post-dispute
- Apply credit holds on delinquent accounts
- Place accounts with external collections agencies
- Hold customer orders as needed
- Collaborate with US, Canada, and international sales teams
- Review and release customer orders
- Maintain and update customer master files
- Set limits on order releases based on analysis
- Perform account research and analysis
- Maintain positive business relationships
- Document all collections activities
- Report on collections performance metrics
- Ensure compliance with collections guidelines
Benefits
- general: 30 days of Christmas bonus
- general: 40% vacation premium
- general: 12 vacation days plus 2 floating days
- general: Unlimited sick days
- general: Paid holidays
- general: Comprehensive vision assistance
- general: Dental insurance coverage
- general: Life insurance policy
- general: Healthcare insurance
- general: 10% food and pantry vouchers
- general: Restaurant vouchers
- general: 13% savings fund contribution
- general: Employee wellbeing program
- general: Professional growth opportunities
- general: Competitive financial compensation
- general: Training and development programs
- general: Team-building events
- general: Flexible work environment
- general: Career advancement paths
Tags & Categories
Answer 10 quick questions to check your fit for Collections Associate I Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now @ Arrow Electronics.
Related Books and Jobs