Customer Sales Representative with Italian and German Careers at Arrow Electronics in Porto, Portugal | Apply Now
Arrow Electronics
Customer Sales Representative with Italian and German Careers at Arrow Electronics in Porto, Portugal | Apply Now
Job Description
Role Overview
At Arrow Electronics, a global powerhouse in electronic components distribution, the Customer Sales Representative with Italian and German plays a pivotal role in bridging the gap between our world-class sales teams and valued international customers. Based in the vibrant city of Porto, Portugal, along the prestigious Avenida da Boavista, this position is your gateway to a dynamic career in a hybrid work environment that blends office collaboration with flexible remote options. Arrow Global Components (AGC), a division of Arrow Electronics, specializes in reselling, customizing, and distributing electronic components to clients worldwide. Our success is rooted in long-lasting relationships with suppliers and customers alike, and as a Customer Sales Representative, you'll be at the heart of nurturing these connections.
Your primary mission? To proactively manage the entire customer order lifecycle—from pristine order entry to seamless invoicing and timely delivery. You'll handle customer-reserved inventory with precision, ensuring shared goals between Arrow and our clients are met. Speaking fluent Italian and German (C1-C2 level), or alternatively Spanish and German, alongside solid English (B2+), you'll communicate effortlessly across borders, primarily via email but also through phone or chat when needed. This isn't just a job; it's a chance to thrive in an international setting where your multilingual skills directly impact customer satisfaction and business growth.
Day in the Life
Imagine starting your day at 9 AM in Arrow's modern office on Avenida da Boavista in Porto, grabbing a coffee with colleagues from diverse backgrounds. By 9:30, you're diving into your inbox, responding to Italian clients inquiring about order statuses in flawless native-level Italian. A German supplier emails about a potential delay—you coordinate swiftly with logistics, updating the backlog dashboard in Excel with advanced formulas to track impacts.
Mid-morning, you join a quick sales team huddle via Microsoft Teams, discussing strategies to boost on-time delivery rates, currently at 98% for your portfolio. Lunchtime brings a stroll along Porto's iconic waterfront or a team meal featuring local pastéis de nata. Post-lunch, you're on a call with a key German customer, resolving a reserved inventory issue and turning a potential frustration into loyalty. Afternoons involve deep dives into order management systems, ensuring every invoice is spotless. By 5 PM, you wrap up by analyzing daily metrics, celebrating hits on efficiency targets. Hybrid flexibility means two days remote, where you maintain the same high-impact rhythm from home.
Why Porto, Portugal?
Porto, Portugal's second-largest city and a UNESCO World Heritage gem, offers an unbeatable blend of professional opportunity and quality life. Nestled along the Douro River, with its iconic bridges and colorful tiled buildings, Porto is a cultural powerhouse boasting world-class port wine, stunning beaches like Matosinhos, and a thriving tech scene. Avenida da Boavista, your office hub, is a bustling artery lined with modern businesses, upscale cafes, and easy access to Porto's international airport—just 15 minutes away.
Portugal's cost of living is remarkably affordable compared to other European hubs; expect rent in a chic one-bedroom apartment for €800-€1,200 monthly, versus double in Germany or the UK. The city pulses with innovation—home to tech unicorns and a growing startup ecosystem—making it ideal for career-driven professionals. Mild Atlantic weather (rarely below 10°C), vibrant festivals like São João, and proximity to Lisbon (just 3 hours by train) add to the allure. For families, top-rated international schools abound, and healthcare is world-class via the SNS system. Porto isn't just a location; it's a lifestyle upgrade where work-life balance flourishes amid historic charm and modern amenities.
Career Growth Path
Arrow Electronics invests heavily in talent development, and your journey as a Customer Sales Representative is just the launchpad. Excel in this role for 12-18 months, and promotions to Senior Customer Sales Specialist or Account Manager await, with salary bumps of 20-30%. From there, pivot to Sales Operations Manager or even Regional Sales Lead, leveraging your multilingual edge in Arrow's European network.
Internal training programs, including certifications in CRM tools like Salesforce and advanced supply chain management, pave the way. High performers join leadership tracks, with opportunities in Arrow's global HQ in Colorado or expansions across Asia-Pacific. Many alumni have risen to Director levels within 5-7 years, thanks to mentorship programs and cross-functional rotations. In Porto's office, you'll network with executives from AGC's worldwide operations, positioning you for exponential growth in electronic distribution—a €500B+ industry booming with IoT, AI, and renewables.
Compensation & Benefits
Arrow offers competitive pay reflecting Porto's market and your specialized skills: €32,000-€45,000 annually, plus performance bonuses up to 15%. This positions you comfortably above Portugal's average salary, with room for rapid increases. Benefits shine: comprehensive health insurance, 25+ paid vacation days, flexible hybrid scheduling, and pension contributions matching 5-8% of salary.
Perks include wellness stipends for gym memberships, language course reimbursements, and employee stock purchase plans. Family support features parental leave (up to 5 months fully paid) and childcare subsidies. Tech allowances cover home setups, and annual team-building retreats—think Porto wine tours or Algarve escapes—foster camaraderie. Arrow's global mobility program enables international assignments, enhancing your resume while securing financial stability.
Team & Culture
Arrow's Porto team is a multicultural powerhouse—Italians, Germans, Portuguese, Spaniards, and more—united by a customer-first ethos. Expect flat hierarchies where ideas flow freely, backed by agile methodologies. Weekly socials, like Friday petiscos gatherings, build bonds, while diversity initiatives ensure inclusivity. Leadership emphasizes work-life harmony, with no overtime culture. Innovation thrives via hackathons and feedback loops, making you feel valued in a company that's been Fortune 500 for decades.
How to Apply
Ready to elevate your career? Submit your English CV directly via Arrow's careers portal. Highlight your Italian/German fluency, customer service wins, and Excel prowess. Interviews include a skills assessment and multilingual scenario. Join us on Avenida da Boavista and power the future of electronics distribution.
FAQ Section
Q: Is this role fully remote? A: No, it's hybrid with 3 office days weekly in Porto.
Q: What language levels are required? A: Italian/German (or Spanish/German) C1-C2; English B2 minimum.
Q: What's the typical team size? A: 15-20 in customer support, part of a 100+ Porto hub.
Q: Are there relocation benefits? A: Yes, for qualifying international candidates.
Q: How soon can I advance? A: Promotions possible within 12 months for top performers.
Q: What's the work schedule? A: Standard 9-6, Monday-Friday, with flex options.
Q: Do I need electronics experience? A: No, customer service focus with training provided.
Q: Visa sponsorship available? A: For EU-eligible; check with HR for details.
Q: What's the bonus structure? A: Up to 15% based on team and individual KPIs.
Q: Office perks? A: Free coffee, gym access, parking subsidies.
Locations
- Porto, Portugal
Salary
32,000 - 45,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Italian language proficiency (C1-C2 level)intermediate
- German language proficiency (C1-C2 level)intermediate
- Spanish language proficiency (C1-C2 level alternative)intermediate
- English proficiency (minimum B2 level)intermediate
- Advanced Microsoft Excel skillsintermediate
- Microsoft Office suite proficiencyintermediate
- Customer service communicationintermediate
- Order management and processingintermediate
- Backlog monitoring and resolutionintermediate
- Email and chat customer supportintermediate
- Phone-based customer interactionintermediate
- Inventory management for customersintermediate
- Cross-departmental coordinationintermediate
- On-time delivery trackingintermediate
- Process efficiency optimizationintermediate
- Customer relationship managementintermediate
- Sales team supportintermediate
- Data entry accuracyintermediate
- Problem-solving in logisticsintermediate
- Team collaboration skillsintermediate
Required Qualifications
- Proficiency in Italian and German at C1-C2 level (experience)
- Or Spanish and German at C1-C2 level (experience)
- English at minimum B2 level (experience)
- Previous customer service experience (experience)
- Solid Microsoft Office knowledge (experience)
- Intermediate to advanced Excel skills (experience)
- Excellent verbal and written communication (experience)
- Strong coordination abilities (experience)
- Customer-focused mindset (experience)
- Proven team player attitude (experience)
- Experience in order-to-invoice processes (experience)
- Familiarity with sales support roles (experience)
- Ability to handle multilingual inquiries (experience)
- Attention to detail in data handling (experience)
- Resilience in fast-paced environments (experience)
Responsibilities
- Manage the full order-to-invoice process
- Communicate proactively with customers via email
- Provide after-sales support in Italian and German
- Handle occasional phone or chat interactions
- Monitor and manage order backlogs
- Respond to customer requests promptly
- Track and resolve backlog changes
- Coordinate with internal sales teams
- Liaise with logistics departments
- Ensure on-time delivery targets are met
- Manage customer-reserved inventory
- Drive customer satisfaction metrics
- Optimize process efficiency for orders
- Support sales team in relationship building
- Maintain accurate order documentation
- Report on delivery performance
- Handle supplier communications as needed
Benefits
- general: Hybrid work model from Porto office
- general: Competitive salary package
- general: International work environment
- general: Career growth opportunities
- general: Dynamic and rewarding role
- general: Global company stability
- general: Professional development programs
- general: Team collaboration culture
- general: Performance-based incentives
- general: Health insurance coverage
- general: Paid time off and holidays
- general: Flexible working hours
- general: Training in advanced tools
- general: Multilingual team support
- general: Employee wellness programs
- general: Relocation assistance if applicable
- general: Pension and retirement plans
Tags & Categories
Answer 10 quick questions to check your fit for Customer Sales Representative with Italian and German Careers at Arrow Electronics in Porto, Portugal | Apply Now @ Arrow Electronics.
Related Books and Jobs
Customer Sales Representative with Italian and German Careers at Arrow Electronics in Porto, Portugal | Apply Now
Arrow Electronics
Customer Sales Representative with Italian and German Careers at Arrow Electronics in Porto, Portugal | Apply Now
Job Description
Role Overview
At Arrow Electronics, a global powerhouse in electronic components distribution, the Customer Sales Representative with Italian and German plays a pivotal role in bridging the gap between our world-class sales teams and valued international customers. Based in the vibrant city of Porto, Portugal, along the prestigious Avenida da Boavista, this position is your gateway to a dynamic career in a hybrid work environment that blends office collaboration with flexible remote options. Arrow Global Components (AGC), a division of Arrow Electronics, specializes in reselling, customizing, and distributing electronic components to clients worldwide. Our success is rooted in long-lasting relationships with suppliers and customers alike, and as a Customer Sales Representative, you'll be at the heart of nurturing these connections.
Your primary mission? To proactively manage the entire customer order lifecycle—from pristine order entry to seamless invoicing and timely delivery. You'll handle customer-reserved inventory with precision, ensuring shared goals between Arrow and our clients are met. Speaking fluent Italian and German (C1-C2 level), or alternatively Spanish and German, alongside solid English (B2+), you'll communicate effortlessly across borders, primarily via email but also through phone or chat when needed. This isn't just a job; it's a chance to thrive in an international setting where your multilingual skills directly impact customer satisfaction and business growth.
Day in the Life
Imagine starting your day at 9 AM in Arrow's modern office on Avenida da Boavista in Porto, grabbing a coffee with colleagues from diverse backgrounds. By 9:30, you're diving into your inbox, responding to Italian clients inquiring about order statuses in flawless native-level Italian. A German supplier emails about a potential delay—you coordinate swiftly with logistics, updating the backlog dashboard in Excel with advanced formulas to track impacts.
Mid-morning, you join a quick sales team huddle via Microsoft Teams, discussing strategies to boost on-time delivery rates, currently at 98% for your portfolio. Lunchtime brings a stroll along Porto's iconic waterfront or a team meal featuring local pastéis de nata. Post-lunch, you're on a call with a key German customer, resolving a reserved inventory issue and turning a potential frustration into loyalty. Afternoons involve deep dives into order management systems, ensuring every invoice is spotless. By 5 PM, you wrap up by analyzing daily metrics, celebrating hits on efficiency targets. Hybrid flexibility means two days remote, where you maintain the same high-impact rhythm from home.
Why Porto, Portugal?
Porto, Portugal's second-largest city and a UNESCO World Heritage gem, offers an unbeatable blend of professional opportunity and quality life. Nestled along the Douro River, with its iconic bridges and colorful tiled buildings, Porto is a cultural powerhouse boasting world-class port wine, stunning beaches like Matosinhos, and a thriving tech scene. Avenida da Boavista, your office hub, is a bustling artery lined with modern businesses, upscale cafes, and easy access to Porto's international airport—just 15 minutes away.
Portugal's cost of living is remarkably affordable compared to other European hubs; expect rent in a chic one-bedroom apartment for €800-€1,200 monthly, versus double in Germany or the UK. The city pulses with innovation—home to tech unicorns and a growing startup ecosystem—making it ideal for career-driven professionals. Mild Atlantic weather (rarely below 10°C), vibrant festivals like São João, and proximity to Lisbon (just 3 hours by train) add to the allure. For families, top-rated international schools abound, and healthcare is world-class via the SNS system. Porto isn't just a location; it's a lifestyle upgrade where work-life balance flourishes amid historic charm and modern amenities.
Career Growth Path
Arrow Electronics invests heavily in talent development, and your journey as a Customer Sales Representative is just the launchpad. Excel in this role for 12-18 months, and promotions to Senior Customer Sales Specialist or Account Manager await, with salary bumps of 20-30%. From there, pivot to Sales Operations Manager or even Regional Sales Lead, leveraging your multilingual edge in Arrow's European network.
Internal training programs, including certifications in CRM tools like Salesforce and advanced supply chain management, pave the way. High performers join leadership tracks, with opportunities in Arrow's global HQ in Colorado or expansions across Asia-Pacific. Many alumni have risen to Director levels within 5-7 years, thanks to mentorship programs and cross-functional rotations. In Porto's office, you'll network with executives from AGC's worldwide operations, positioning you for exponential growth in electronic distribution—a €500B+ industry booming with IoT, AI, and renewables.
Compensation & Benefits
Arrow offers competitive pay reflecting Porto's market and your specialized skills: €32,000-€45,000 annually, plus performance bonuses up to 15%. This positions you comfortably above Portugal's average salary, with room for rapid increases. Benefits shine: comprehensive health insurance, 25+ paid vacation days, flexible hybrid scheduling, and pension contributions matching 5-8% of salary.
Perks include wellness stipends for gym memberships, language course reimbursements, and employee stock purchase plans. Family support features parental leave (up to 5 months fully paid) and childcare subsidies. Tech allowances cover home setups, and annual team-building retreats—think Porto wine tours or Algarve escapes—foster camaraderie. Arrow's global mobility program enables international assignments, enhancing your resume while securing financial stability.
Team & Culture
Arrow's Porto team is a multicultural powerhouse—Italians, Germans, Portuguese, Spaniards, and more—united by a customer-first ethos. Expect flat hierarchies where ideas flow freely, backed by agile methodologies. Weekly socials, like Friday petiscos gatherings, build bonds, while diversity initiatives ensure inclusivity. Leadership emphasizes work-life harmony, with no overtime culture. Innovation thrives via hackathons and feedback loops, making you feel valued in a company that's been Fortune 500 for decades.
How to Apply
Ready to elevate your career? Submit your English CV directly via Arrow's careers portal. Highlight your Italian/German fluency, customer service wins, and Excel prowess. Interviews include a skills assessment and multilingual scenario. Join us on Avenida da Boavista and power the future of electronics distribution.
FAQ Section
Q: Is this role fully remote? A: No, it's hybrid with 3 office days weekly in Porto.
Q: What language levels are required? A: Italian/German (or Spanish/German) C1-C2; English B2 minimum.
Q: What's the typical team size? A: 15-20 in customer support, part of a 100+ Porto hub.
Q: Are there relocation benefits? A: Yes, for qualifying international candidates.
Q: How soon can I advance? A: Promotions possible within 12 months for top performers.
Q: What's the work schedule? A: Standard 9-6, Monday-Friday, with flex options.
Q: Do I need electronics experience? A: No, customer service focus with training provided.
Q: Visa sponsorship available? A: For EU-eligible; check with HR for details.
Q: What's the bonus structure? A: Up to 15% based on team and individual KPIs.
Q: Office perks? A: Free coffee, gym access, parking subsidies.
Locations
- Porto, Portugal
Salary
32,000 - 45,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Italian language proficiency (C1-C2 level)intermediate
- German language proficiency (C1-C2 level)intermediate
- Spanish language proficiency (C1-C2 level alternative)intermediate
- English proficiency (minimum B2 level)intermediate
- Advanced Microsoft Excel skillsintermediate
- Microsoft Office suite proficiencyintermediate
- Customer service communicationintermediate
- Order management and processingintermediate
- Backlog monitoring and resolutionintermediate
- Email and chat customer supportintermediate
- Phone-based customer interactionintermediate
- Inventory management for customersintermediate
- Cross-departmental coordinationintermediate
- On-time delivery trackingintermediate
- Process efficiency optimizationintermediate
- Customer relationship managementintermediate
- Sales team supportintermediate
- Data entry accuracyintermediate
- Problem-solving in logisticsintermediate
- Team collaboration skillsintermediate
Required Qualifications
- Proficiency in Italian and German at C1-C2 level (experience)
- Or Spanish and German at C1-C2 level (experience)
- English at minimum B2 level (experience)
- Previous customer service experience (experience)
- Solid Microsoft Office knowledge (experience)
- Intermediate to advanced Excel skills (experience)
- Excellent verbal and written communication (experience)
- Strong coordination abilities (experience)
- Customer-focused mindset (experience)
- Proven team player attitude (experience)
- Experience in order-to-invoice processes (experience)
- Familiarity with sales support roles (experience)
- Ability to handle multilingual inquiries (experience)
- Attention to detail in data handling (experience)
- Resilience in fast-paced environments (experience)
Responsibilities
- Manage the full order-to-invoice process
- Communicate proactively with customers via email
- Provide after-sales support in Italian and German
- Handle occasional phone or chat interactions
- Monitor and manage order backlogs
- Respond to customer requests promptly
- Track and resolve backlog changes
- Coordinate with internal sales teams
- Liaise with logistics departments
- Ensure on-time delivery targets are met
- Manage customer-reserved inventory
- Drive customer satisfaction metrics
- Optimize process efficiency for orders
- Support sales team in relationship building
- Maintain accurate order documentation
- Report on delivery performance
- Handle supplier communications as needed
Benefits
- general: Hybrid work model from Porto office
- general: Competitive salary package
- general: International work environment
- general: Career growth opportunities
- general: Dynamic and rewarding role
- general: Global company stability
- general: Professional development programs
- general: Team collaboration culture
- general: Performance-based incentives
- general: Health insurance coverage
- general: Paid time off and holidays
- general: Flexible working hours
- general: Training in advanced tools
- general: Multilingual team support
- general: Employee wellness programs
- general: Relocation assistance if applicable
- general: Pension and retirement plans
Tags & Categories
Answer 10 quick questions to check your fit for Customer Sales Representative with Italian and German Careers at Arrow Electronics in Porto, Portugal | Apply Now @ Arrow Electronics.
Related Books and Jobs