Role Overview

As a Customer Service Officer at Arrow Electronics in Shenzhen, Guangdong, China, you will be at the heart of delivering exceptional support to both internal teams and valued customers in the dynamic electronics distribution industry. Arrow Electronics, a global leader in electronic components and enterprise computing solutions, relies on professionals like you to ensure seamless operations from order entry to invoice fulfillment. This full-time role in our Upper Hills facility on Huang Gang Road demands a blend of technical savvy, customer empathy, and process expertise. You will handle complex customer discrepancies, interface directly with clients, and recommend actionable solutions to bolster Arrow's market position with key suppliers and partners.

Your days will involve managing the end-to-end Order to Invoice process, including value-added order entries, NCNR setups, and MyArrow account configurations. Beyond routine tasks, you'll support the sales team in planned demand forecasting, quality assurance, and quote-to-order objectives. With Shenzhen's booming tech ecosystem as your backdrop, this position offers a gateway to career growth in one of China's most innovative cities.

Day in the Life

Imagine starting your day at 9 AM in Arrow's state-of-the-art office in Shenzhen's Upper Hills, surrounded by cutting-edge tech and a collaborative team. Your morning kicks off with reviewing inbound customer orders—whether in Excel spreadsheets, PDFs, or faxes—and entering them meticulously into our systems, excluding standard Infosys flows. You'll tackle value-added orders, submit SSRQs for special setups like NCNR or customer-owned parts, and ensure PCPRCE pricing is spot-on for contracts.

By mid-morning, you're on a call with the Inside Sales Team, resolving a complex discrepancy on a high-value order. Drawing from your 2-4 years of experience, you interface directly with the customer, propose a tailored action plan, and loop in sales for approval. Lunchtime brings a quick team huddle over dim sum, discussing the latest Forecast Response reports from e-Compass.

Afternoon dives into escalations: processing RMAs, initiating CARs for quality issues, or sweeping inventories from in-plant stores. You might load SDT quotes, forward PDFs to the Quote Center, or coordinate contract signatures with legal. As the day winds down around 6 PM, you submit customer surveys, address any post-delivery hiccups like wrong carriers, and flag slow-moving inventory origins. It's a balanced mix of independent problem-solving under moderate supervision and teamwork that keeps Arrow's operations humming.

Why Shenzhen, Guangdong?

Shenzhen, Guangdong, stands as China's Silicon Valley, a pulsating metropolis where innovation meets manufacturing prowess. Home to giants like Huawei, Tencent, and DJI, this city of over 17 million boasts the world's busiest port and a skyline pierced by futuristic towers. As Arrow Electronics' hub in Upper Hills on Huang Gang Road, you'll thrive in Futian District's vibrant ecosystem, just minutes from Huaqiangbei—the global epicenter of electronics markets.

Life here blends coastal charm with urban energy: stroll along Dameisha Beach, hike Wutong Mountain, or savor street food in Dongmen Pedestrian Street. Guangdong's economic powerhouse status means unparalleled job stability, with Shenzhen's GDP soaring past $500 billion USD annually. Affordable housing, world-class high-speed rail to Hong Kong, and a youthful, international vibe make it ideal for career starters. English is widely spoken in tech circles, easing your integration. Choosing Shenzhen means positioning yourself at the crossroads of global supply chains, with Arrow offering the perfect launchpad.

Career Growth Path

Arrow Electronics invests in your trajectory. Entry as a Customer Service Officer with a 2-year degree and 2-4 years' experience positions you for rapid ascent. Excel here, and within 1-2 years, advance to Senior Customer Service Specialist, overseeing teams and complex accounts. With demonstrated leadership, step into Inside Sales roles or Supply Chain Analyst positions, leveraging your order-to-invoice mastery.

Long-term, paths diverge to Operations Manager, Account Management, or even regional leadership in Arrow's Asia-Pacific network. We provide formal training, certifications in ERP systems, and mentorship programs. Many alumni have risen to director levels, with internal mobility across China, Singapore, or the US. In Shenzhen's talent-rich environment, your skills will shine, backed by Arrow's global footprint serving 220,000+ customers.

Compensation & Benefits

Earn a competitive salary estimated at $35,000-$55,000 USD annually (adjusted for local equivalents in CNY), reflecting Shenzhen's market rates for skilled roles. Bonuses tied to performance metrics reward your impact on customer satisfaction and sales support. Our benefits package is comprehensive: full medical, dental, vision coverage; generous PTO starting at 15 days; and flexible hours accommodating Shenzhen's fast pace.

Enjoy retirement matching, employee stock plans, tuition aid for advanced certifications, and wellness perks like gym subsidies. On-site perks include meal allowances and transport support, easing your commute in traffic-savvy Shenzhen. Parental leave, volunteer days, and product discounts round out a package designed for work-life harmony and long-term security.

Team & Culture

Arrow's Shenzhen team is a diverse, high-energy group of 200+, blending local talent with international expats. Our Business Support category fosters a collaborative culture rooted in integrity, innovation, and customer obsession—core Arrow values. Expect open-door policies, regular town halls, and fun team-building like Shenzhen bay cruises or escape rooms.

We celebrate wins with shout-outs in team chats and prioritize work-life balance amid Guangdong's lively scene. With moderate supervision, you'll gain autonomy while tapping collective expertise. Arrow's global ethos ensures inclusivity, with English-Mandarin bilingualism bridging cultures. Join us to grow personally and professionally in a supportive, achievement-driven environment.

How to Apply

Ready to elevate your career? Visit Arrow's careers portal, search for Customer Service Officer in Shenzhen, Guangdong, and submit your resume highlighting relevant experience. Tailor your cover letter to our order management focus. Shortlisted candidates enjoy interviews via video or in-person at Upper Hills. We review applications weekly—apply now to join our next cohort!

FAQ Section

Q: What experience is required? A: Typically a 2-year degree plus 2-4 years, or high school with equivalent experience.

Q: Is relocation support offered? A: Yes, for qualified international candidates.

Q: What systems will I use? A: Infosys, MyArrow, PCPRCE, SDT, and more—training provided.

Q: Is Mandarin required? A: Preferred but not mandatory; English proficiency key.

Q: What's the work schedule? A: Full-time, standard 9-6 with flexibility.

Q: Are there growth opportunities? A: Absolutely, with clear paths to senior roles.

Q: What benefits stand out? A: Health coverage, bonuses, PTO, and career development.

Q: Is the role remote? A: No, on-site in Shenzhen's Upper Hills.

Q: How complex are the problems? A: Straightforward to moderately complex, with guidance.