Role Overview

Arrow Electronics, a global leader in electronic components distribution, seeks talented Customer Service Representatives for its Arrow Global Components division in Gdansk, Poland. Located at Aleja Grunwaldzka, this role places you at the heart of a dynamic team supporting worldwide clients. As a Customer Service Representative, you will own the customer backlog from order intake through delivery and invoicing, ensuring seamless experiences for business customers. This position demands strong English communication skills and a customer-first mindset, making it ideal for professionals with 1-2 years of experience in order management, claims handling, or customer service.

The Gdansk team comprises over 80 Customer Service Representatives, supported by 8 team leaders, 2 managers, and 1 director. Despite its size, the atmosphere remains friendly, sociable, and positive—perfect for those who thrive in collaborative environments. You will work closely with Sales, Assets, and Logistics departments to drive on-time delivery, manage reserved inventory, and boost customer satisfaction. This full-time role offers a permanent contract after a 3-month probation period, hybrid work flexibility, and comprehensive benefits in Poland's thriving tech hub.

Day in the Life

Imagine starting your day at Arrow Electronics' modern office on Aleja Grunwaldzka in Gdansk, Poland. You log into your system, review overnight backlog alerts, and prioritize urgent customer requests. Your morning involves processing new orders, communicating via email and phone with international clients and suppliers to confirm details and resolve discrepancies. By mid-morning, you're collaborating with the Sales team on a high-priority backlog change, ensuring inventory reservations align with customer needs.

Lunchtime brings casual chats with colleagues in the sociable team environment. Post-lunch, you handle after-sales service inquiries, manage material returns or claims, and track on-time delivery metrics using Excel. Afternoon meetings with Logistics ensure smooth shipments, while you drive efficiency by streamlining processes. As the day ends, you generate satisfaction reports, celebrate wins with your team, and prepare for tomorrow—all while enjoying Poland's coastal charm outside the office windows. This rhythm blends proactive problem-solving, relationship-building, and measurable impact in a supportive setting.

Why Gdansk, Poland?

Gdansk, Poland, stands as one of Europe's most vibrant coastal cities, blending rich history with modern innovation. Situated along the Baltic Sea, it offers stunning beaches, medieval architecture, and a burgeoning tech scene that attracts global companies like Arrow Electronics. Aleja Grunwaldzka, the office location, pulses with commercial energy, providing easy access to amenities, public transport, and the scenic Motlawa River waterfront.

Poland's Gdansk benefits from low living costs compared to Western Europe, excellent work-life balance, and a highly educated workforce. The city boasts a thriving startup ecosystem, cultural festivals like the Shakespeare Festival, and proximity to Tricity (Gdansk, Sopot, Gdynia) for weekend escapes. For professionals, Gdansk offers EU mobility, competitive salaries, and a welcoming expat community. Arrow's presence here underscores the city's rise as a logistics and distribution hub, with modern infrastructure supporting hybrid work lifestyles. Choosing Gdansk means career growth amid Baltic beauty and Polish hospitality.

Career Growth Path

At Arrow Electronics in Gdansk, Poland, your Customer Service Representative role launches a clear trajectory in a rapidly expanding organization. Start by mastering order-to-invoice processes and backlog management, quickly positioning for Team Leader roles overseeing small pods within the 80+ member team. With proven performance, advance to Manager level, influencing strategy across departments, or specialize in Sales Support or Logistics coordination.

Arrow invests in development through internal training, global rotations, and leadership programs. High performers transition to director-track positions or international assignments. The company's value-added services arm opens doors to supply chain expertise, account management, or even product customization roles. Long-term, alumni advance to regional operations or corporate headquarters. In Gdansk's growing office, career mobility is real—many team leaders began as representatives, thriving in this merit-based culture.

Compensation & Benefits

Arrow Electronics offers competitive compensation for Customer Service Representatives in Gdansk, Poland, estimated at 28,000-38,000 USD annually (based on local market data for similar roles), plus performance incentives. This reflects Poland's strong salary growth in tech services. Beyond base pay, enjoy a permanent contract post-probation, premium medical care, dental coverage, and the MyBenefit System with MultiSport access and vouchers.

The package supports hybrid work, fostering balance in Gdansk's lifestyle-friendly setting. Additional perks include career training, team events, and global stability from Arrow's leadership in electronics distribution. This holistic rewards structure ensures you thrive professionally and personally.

Team & Culture

The Gdansk Customer Service team at Arrow Electronics embodies positivity and collaboration. With 80+ representatives, 8 leaders, 2 managers, and a director, it's large yet intimate—fostering friendships through shared successes and team-building. English fluency unites the diverse group, creating an inclusive space where ideas flow freely. Daily interactions emphasize support, with quick help from colleagues on complex backlogs.

Culture highlights customer obsession, efficiency, and fun. Regular feedback loops, recognition programs, and social events build bonds. Arrow's global ethos promotes work-life integration, evident in hybrid flexibility and friendly vibes. Join a team where accountability meets camaraderie, driving results in a trusted industry network.

How to Apply

Ready to elevate your career with Arrow Electronics in Gdansk, Poland? Our fully remote recruitment process simplifies applying. Visit Arrow's career portal, search for Customer Service Representative in Gdansk, and submit your CV highlighting English C1 proficiency, 1-2 years experience, and relevant skills. Expect prompt virtual interviews assessing communication and scenario-based tasks. Selected candidates receive offers swiftly, with hybrid onboarding at Aleja Grunwaldzka. Don't miss this opportunity—apply now and join a world-class team.

FAQ Section

Q: What English level is required? Minimum C1 spoken and written; additional languages are assets.

Q: Is prior experience mandatory? Yes, 1-2 years in customer service, order management, returns, or claims.

Q: What's the work model? Hybrid (#LI-Hybrid) at Aleja Grunwaldzka, Gdansk.

Q: What benefits stand out? Permanent contract, medical/dental, MyBenefit, MultiSport.

Q: How large is the team? 80+ reps, 8 leaders, 2 managers, 1 director.

Q: Is recruitment remote? Fully remote process.

Q: What's the salary range? Estimated 28,000-38,000 USD yearly.

Q: Career progression? Clear path to team leader, manager, beyond.

Q: MS Office needed? Yes, Excel proficiency a plus.