Role Overview

At Arrow Electronics, the Customer Support Associate II position in Tlaquepaque, Mexico, represents a pivotal entry into the dynamic world of global electronics distribution. This role is not just about answering calls or processing orders; it's about becoming the trusted advisor for customers navigating complex supply chain needs. Arrow Electronics, a Fortune 500 company with a presence in over 100 countries, relies on professionals like you to ensure seamless customer experiences. In Tlaquepaque, located in the bustling state of Jalisco, you'll join a team at the HPE Guad office, supporting internal sales and external clients with precision and empathy.

The core of this position involves providing expert customer service, both internally to sales teams and directly to end customers. Imagine starting your day reviewing inbound order forms, setting up MyArrow accounts, and maintaining the PCPRCE 2 system for accurate contract pricing. Your intermediate Excel skills will shine as you generate reports and track order statuses, ensuring every detail aligns with customer expectations. With 1-3 years of prior customer service experience and fluent English, you'll handle escalations smoothly, coordinating with the Asset team to resolve issues swiftly. This hybrid role offers flexibility while demanding a commitment to excellence in a fast-paced environment.

Arrow values associates who thrive on problem-solving. Whether recommending action plans to sales staff or directly interfacing with clients, your contributions directly impact customer satisfaction and revenue growth. Typically requiring a 2-year degree plus 2-4 years of experience—or equivalent high school background—this position is ideal for those ready to elevate their career in business support.

Day in the Life

A typical day as a Customer Support Associate II at Arrow Electronics in Tlaquepaque begins at 8 AM in the modern HPE Guad office. You log into your workstation, check emails, and review the overnight queue of inbound customer inquiries. Your first task: processing order forms with meticulous attention, entering data into the system while verifying pricing via PCPRCE 2. By 9:30 AM, you're on a call with a frustrated client whose order is delayed—using your fluent English, you escalate to the Asset team, propose solutions, and log the resolution plan.

Mid-morning involves supporting the sales team: generating Excel reports on expedite statuses and setting up a new MyArrow account for a key account. Lunch at noon offers a chance to connect with colleagues over pantry vouchers. Post-lunch, you handle filing, maintain customer records, and respond to internal queries. Afternoons often bring direct customer contacts—coordinating shipments or recommending alternatives amid supply shortages. By 5 PM, you wrap up by updating dashboards and preparing for the next day, leaving with the satisfaction of resolved cases and positive feedback.

This rhythm blends routine tasks like order maintenance with high-impact moments like escalations, all in a collaborative, hybrid setting that fosters work-life balance.

Why Tlaquepaque, Mexico?

Tlaquepaque, in Jalisco, Mexico, is a vibrant suburb of Guadalajara known for its rich cultural heritage, artisan markets, and proximity to major tech hubs. Home to the HPE Guad office, it's a hotspot for electronics and IT professionals. Living here means enjoying lower costs than Mexico City, with monthly salaries stretching further—rent for a modern apartment averages $500 USD, leaving room for Tlaquepaque's famous pottery fairs and mariachi festivals.

Jalisco's innovation ecosystem, fueled by Guadalajara's 'Silicon Valley of Mexico' status, offers networking galore. Arrow's location provides easy access to parks, top-rated tacos, and family-friendly attractions. With excellent public transport and a growing expat community, Tlaquepaque balances professional growth with quality of life—think hiking in nearby Barranca de Oblatos or savoring raicilla tequila on weekends.

Career Growth Path

Arrow Electronics invests in your future. Starting as Customer Support Associate II, excel to Senior Associate within 18 months, then pivot to Sales Support Specialist or Operations Analyst. High performers advance to Customer Success Manager or even regional leadership. Internal training, certifications in supply chain management, and mentorship programs accelerate your trajectory. Many alumni lead global teams, leveraging Arrow's vast opportunities.

Compensation & Benefits

Earning $18,508-$23,065 MXN monthly (approx. $24,000-$30,000 USD yearly), this role offers competitive pay adjusted for experience. Benefits shine: 30 days Christmas bonus, 40% vacation premium on 12 days plus 2 floating, sick leave, holidays, vision/dental, life/health insurance, 10% food vouchers, restaurant perks, 13% savings fund, and growth programs. It's a total package valuing your well-being.

Team & Culture

Arrow's Tlaquepaque team embodies collaboration and innovation. Diverse, English-fluent professionals foster inclusivity through team lunches, hybrid flexibility, and recognition events. Culture emphasizes work-life balance, with #LI-Hybrid supporting remote days. Join a supportive network driving Arrow's mission in electronics distribution.

How to Apply

Ready to join? Visit Arrow's careers portal, search 'Customer Support Associate II Tlaquepaque,' submit your resume highlighting customer service and Excel skills. Include a cover letter in English. Interviews are virtual/phone, followed by in-person. Arrow values quick hires—apply today!

FAQ Section

Q: Is English fluency required? Yes, fluent English is essential for customer interactions.

Q: What education is needed? 2-year degree + 2-4 years exp, or high school + equivalent.

Q: Is this fully remote? No, hybrid at HPE Guad office in Tlaquepaque.

Q: What's the salary range? $18,508-$23,065 MXN monthly.

Q: Are benefits immediate? Yes, upon hire, including insurance and bonuses.

Q: Career advancement possible? Absolutely, with training and promotions.

Q: Excel level required? Intermediate for reports and data.

Q: Shift hours? Standard business hours, some flexibility.

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