IT Service Desk Analyst I Careers at Arrow Electronics in Bangalore, Karnataka, India | Apply Now
Arrow Electronics
IT Service Desk Analyst I Careers at Arrow Electronics in Bangalore, Karnataka, India | Apply Now
Job Description
Role Overview
As an IT Service Desk Analyst I at Arrow Electronics in Bangalore, Karnataka, India, you will be the frontline hero for all IT support needs across our global operations. Arrow Electronics, a Fortune 500 powerhouse in technology distribution and value-added services, relies on dedicated professionals like you to keep our internal teams productive and frustration-free. In this entry-level yet critical role within our Global Engineering Services Center (GESC), you will handle incoming support requests via web tickets, email, and phone, delivering swift resolutions to hardware, software, and network issues. With a focus on customer satisfaction, you will troubleshoot using industry-standard tools, escalate complex problems seamlessly, and contribute to a knowledge-sharing culture that elevates our entire IT ecosystem.
This position demands a blend of technical savvy and interpersonal finesse. Imagine starting your day triaging a high-volume queue of tickets from colleagues worldwide—from resetting passwords in Office 365 to diagnosing connectivity glitches in cloud apps. Your role ensures minimal downtime, fostering an environment where innovation thrives without IT hurdles. At Arrow's SKAV Seethalakshmi facility in Bangalore, you will join a vibrant team supporting thousands of users, gaining exposure to cutting-edge technologies and global processes. This is more than a job; it's your gateway to a thriving career in IT support within one of India's most dynamic tech hubs.
Day in the Life
Your shift as an IT Service Desk Analyst I kicks off at the bustling Arrow Electronics campus in Bangalore, where the energy of Karnataka's Silicon Valley pulses through every interaction. Logging into the service desk portal, you dive into the ticket queue—perhaps a developer in the US needs urgent VPN access, or a sales rep in Europe faces a printer jam. You respond within SLA minutes, employing remote tools to screen-share and resolve, all while documenting every step meticulously.
Mid-morning involves team huddles, where you share insights from overnight escalations and receive coaching on emerging trends like AI-driven ticketing. Lunch at the on-site cafeteria offers a chance to bond with your fun-loving colleagues over South Indian delicacies. Afternoons might see you deep-diving into a recurring Outlook sync issue, consulting knowledge bases, or collaborating via Microsoft Teams with Level 2 engineers. As night shift allowances kick in for later hours, you handle peak global traffic, ensuring 24x7 coverage. Wrapping up, you update metrics on resolution times, feeling the satisfaction of empowered users and a queue cleared for the next shift. It's dynamic, rewarding, and perfectly tuned to Bangalore's fast-paced rhythm.
Why Bangalore, Karnataka?
Bangalore, the undisputed IT capital of India, is a dream destination for tech professionals. Nestled in the lush greenery of Karnataka, this metropolis boasts over 1,500 tech firms, including giants like Infosys and Wipro, making it a hotspot for innovation. Arrow Electronics' GESC here leverages the city's world-class talent pool, pleasant climate, and robust infrastructure. Live in vibrant neighborhoods like Whitefield or Electronic City, just minutes from work, with easy access to international airports and metro connectivity.
Beyond work, Bangalore offers endless perks: trek the misty Western Ghats, savor filter coffee in iconic cafes, or catch live music at indie venues. The city's cosmopolitan vibe, fusion cuisine, and startup ecosystem make it ideal for ambitious minds. With lower living costs than Mumbai or Delhi, your Arrow salary stretches far—affording weekend getaways to Coorg's coffee plantations or Mysore's palaces. Choosing Bangalore means thriving professionally while embracing India's most livable tech city.
Career Growth Path
Arrow Electronics invests heavily in your trajectory. Starting as IT Service Desk Analyst I, excel to advance to Analyst II within 18-24 months, tackling advanced troubleshooting and mentoring juniors. From there, pathways branch to IT Support Specialist, focusing on specialized domains like cybersecurity or cloud ops, or Systems Administrator roles managing infrastructure. High performers enter Arrow's leadership tracks, becoming Service Desk Team Leads or even IT Managers overseeing global teams.
Our robust training—ITIL certifications, AWS basics, soft skills workshops—fuels progression. Many alumni have risen to regional IT directors or transitioned to Arrow's sales engineering arms. With internal mobility across 220+ locations worldwide, Bangalore is your launchpad to Dublin, Denver, or Singapore postings. Performance coaching ensures personalized growth plans, turning entry-level grit into executive impact.
Compensation & Benefits
Earn competitively in Bangalore's market: base salaries range from INR 6-9 lakhs annually, plus lucrative night shift allowances boosting take-home by 20-30%. Total rewards include performance bonuses tied to CSAT scores and ticket metrics. Benefits shine with comprehensive health coverage for family, life insurance, and gratuity. Enjoy 25+ paid leaves, hybrid flexibility post-ramp-up, and transport perks navigating Bangalore traffic.
Professional perks abound: certification reimbursements up to INR 50,000/year, gym memberships, and ESOP opportunities in our growing firm. Community involvement—from STEM workshops to sustainability drives—adds purpose. In a city where tech salaries average lower, Arrow's package positions you for financial security and lavish weekends.
Team & Culture
Arrow's Bangalore GESC team is a tight-knit family of 200+ IT pros, blending fresh grads with seasoned experts. Fun thrives through cricket leagues, Diwali potlucks, and hackathons. Culture emphasizes inclusivity, with women@Arrow networks and LGBTQ+ allies. Leaders foster open doors, valuing feedback that shapes processes. In this supportive ecosystem, your voice matters—from shift rotations to tool upgrades. Global exposure meets local warmth, creating bonds that last beyond shifts.
How to Apply
Ready to join? Visit Arrow's careers portal, search 'IT Service Desk Analyst I Bangalore,' and submit your resume highlighting 3+ years experience. Tailor your cover letter to our 24x7 commitment. Shortlisted candidates face a technical screening, manager chat, and team fit interview—all virtual for convenience. We hire year-round; top talent starts within weeks. Don't delay—elevate your IT career at Arrow today!
FAQ Section
Q: Is night shift mandatory? A: Yes, rotational shifts including nights ensure 24x7 coverage, with premium allowances.
Q: What tools do you use? A: ServiceNow, Microsoft Teams, SCCM, and proprietary Arrow portals.
Q: Degree required? A: Preferred but experience trumps; tech diplomas qualify.
Q: Remote work possible? A: On-site initially for training; hybrid later.
Q: Growth timeline? A: Promotions every 12-24 months based on performance.
Q: Certifications supported? A: Fully reimbursed for ITIL, CompTIA A+.
Q: Team size? A: 20-30 in Service Desk, part of larger GESC.
Q: Relocation aid? A: For exceptional outstation candidates.
Q: Work-life balance? A: 5 days/week rotations, generous PTO.
Q: Global exposure? A: Support users across Americas, EMEA, APAC.
Locations
- Bangalore, Karnataka, India
Salary
600,000 - 900,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service Desk Supportintermediate
- Troubleshooting Applications and Systemsintermediate
- Ticket Management via Web and Emailintermediate
- Customer Service Excellenceintermediate
- Escalation Proceduresintermediate
- Knowledge Base Utilizationintermediate
- Written and Verbal Communicationintermediate
- Cloud Applications Knowledgeintermediate
- IT Service Norms (Response/Resolution Times)intermediate
- Night Shift Adaptabilityintermediate
- 24x7 Operational Supportintermediate
- Professional Demeanorintermediate
- Coaching and Feedback Integrationintermediate
- Network Problem Identificationintermediate
- Product Support Policiesintermediate
- Tact and Diplomacyintermediate
- Analytical Judgmentintermediate
- Team Collaborationintermediate
- Customer Satisfaction Focusintermediate
- Helpdesk Integration Knowledgeintermediate
Required Qualifications
- Minimum 3 years experience in cloud apps or global service delivery (experience)
- Solid knowledge of IT service norms including customer satisfaction metrics (experience)
- Expertise in call closure norms like response and resolution times (experience)
- Excellent written and verbal communication skills (experience)
- Understanding of IT helpdesk integration with other IT functions (experience)
- Experience exercising tact and diplomacy in sensitive situations (experience)
- Aptitude to understand company procedures and make judgments (experience)
- Willingness to work in 24x7 environment (experience)
- Availability for night shifts (experience)
- Bachelor's degree in Computer Science or related field preferred (experience)
- ITIL Foundation certification advantageous (experience)
- Proficiency in English communication (experience)
- Experience with service desk tools like ServiceNow or Remedy (experience)
- Familiarity with Windows, macOS, and Linux troubleshooting (experience)
- Knowledge of Active Directory and Office 365 (experience)
Responsibilities
- Provide accurate solutions to user problems ensuring productivity
- Respond to all web tickets received by Level 1 team via email or portal
- Follow escalation processes for complex issues to higher support tiers
- Maintain professional support image with courtesy and helpfulness
- Enhance support methods through coaching and feedback
- Assist in resolving issues across company sites for knowledge distribution
- Acquire and maintain knowledge of product offerings and support policies
- Serve as first point of contact for IT applications and systems support
- Investigate and identify problems in applications, systems, and networks
- Use diagnostic tools, techniques, and knowledge bases for resolutions
- Log and track incidents to closure with detailed documentation
- Monitor ticket SLAs for response and resolution times
- Collaborate with global teams for seamless support
- Participate in special product-related issue resolutions
- Deliver training sessions on common IT issues
- Update knowledge base with new solutions
- Handle hardware/software requests and basic configurations
Benefits
- general: Training and professional development programs
- general: Performance coaching and feedback
- general: Work with a fun and supportive team environment
- general: Employment at a strong, growing global company
- general: Community involvement and volunteering opportunities
- general: Lucrative night shift allowances
- general: Comprehensive health insurance coverage
- general: Paid time off and flexible leave policies
- general: Retirement savings plans with company match
- general: Employee assistance programs
- general: Wellness and fitness reimbursements
- general: Learning stipends for certifications
- general: Team-building events and social activities
- general: Career mobility across Arrow Electronics globally
- general: Modern office facilities in Bangalore
- general: Transportation allowances
- general: Meal vouchers and cafeteria subsidies
Tags & Categories
Answer 10 quick questions to check your fit for IT Service Desk Analyst I Careers at Arrow Electronics in Bangalore, Karnataka, India | Apply Now @ Arrow Electronics.
Related Books and Jobs
IT Service Desk Analyst I Careers at Arrow Electronics in Bangalore, Karnataka, India | Apply Now
Arrow Electronics
IT Service Desk Analyst I Careers at Arrow Electronics in Bangalore, Karnataka, India | Apply Now
Job Description
Role Overview
As an IT Service Desk Analyst I at Arrow Electronics in Bangalore, Karnataka, India, you will be the frontline hero for all IT support needs across our global operations. Arrow Electronics, a Fortune 500 powerhouse in technology distribution and value-added services, relies on dedicated professionals like you to keep our internal teams productive and frustration-free. In this entry-level yet critical role within our Global Engineering Services Center (GESC), you will handle incoming support requests via web tickets, email, and phone, delivering swift resolutions to hardware, software, and network issues. With a focus on customer satisfaction, you will troubleshoot using industry-standard tools, escalate complex problems seamlessly, and contribute to a knowledge-sharing culture that elevates our entire IT ecosystem.
This position demands a blend of technical savvy and interpersonal finesse. Imagine starting your day triaging a high-volume queue of tickets from colleagues worldwide—from resetting passwords in Office 365 to diagnosing connectivity glitches in cloud apps. Your role ensures minimal downtime, fostering an environment where innovation thrives without IT hurdles. At Arrow's SKAV Seethalakshmi facility in Bangalore, you will join a vibrant team supporting thousands of users, gaining exposure to cutting-edge technologies and global processes. This is more than a job; it's your gateway to a thriving career in IT support within one of India's most dynamic tech hubs.
Day in the Life
Your shift as an IT Service Desk Analyst I kicks off at the bustling Arrow Electronics campus in Bangalore, where the energy of Karnataka's Silicon Valley pulses through every interaction. Logging into the service desk portal, you dive into the ticket queue—perhaps a developer in the US needs urgent VPN access, or a sales rep in Europe faces a printer jam. You respond within SLA minutes, employing remote tools to screen-share and resolve, all while documenting every step meticulously.
Mid-morning involves team huddles, where you share insights from overnight escalations and receive coaching on emerging trends like AI-driven ticketing. Lunch at the on-site cafeteria offers a chance to bond with your fun-loving colleagues over South Indian delicacies. Afternoons might see you deep-diving into a recurring Outlook sync issue, consulting knowledge bases, or collaborating via Microsoft Teams with Level 2 engineers. As night shift allowances kick in for later hours, you handle peak global traffic, ensuring 24x7 coverage. Wrapping up, you update metrics on resolution times, feeling the satisfaction of empowered users and a queue cleared for the next shift. It's dynamic, rewarding, and perfectly tuned to Bangalore's fast-paced rhythm.
Why Bangalore, Karnataka?
Bangalore, the undisputed IT capital of India, is a dream destination for tech professionals. Nestled in the lush greenery of Karnataka, this metropolis boasts over 1,500 tech firms, including giants like Infosys and Wipro, making it a hotspot for innovation. Arrow Electronics' GESC here leverages the city's world-class talent pool, pleasant climate, and robust infrastructure. Live in vibrant neighborhoods like Whitefield or Electronic City, just minutes from work, with easy access to international airports and metro connectivity.
Beyond work, Bangalore offers endless perks: trek the misty Western Ghats, savor filter coffee in iconic cafes, or catch live music at indie venues. The city's cosmopolitan vibe, fusion cuisine, and startup ecosystem make it ideal for ambitious minds. With lower living costs than Mumbai or Delhi, your Arrow salary stretches far—affording weekend getaways to Coorg's coffee plantations or Mysore's palaces. Choosing Bangalore means thriving professionally while embracing India's most livable tech city.
Career Growth Path
Arrow Electronics invests heavily in your trajectory. Starting as IT Service Desk Analyst I, excel to advance to Analyst II within 18-24 months, tackling advanced troubleshooting and mentoring juniors. From there, pathways branch to IT Support Specialist, focusing on specialized domains like cybersecurity or cloud ops, or Systems Administrator roles managing infrastructure. High performers enter Arrow's leadership tracks, becoming Service Desk Team Leads or even IT Managers overseeing global teams.
Our robust training—ITIL certifications, AWS basics, soft skills workshops—fuels progression. Many alumni have risen to regional IT directors or transitioned to Arrow's sales engineering arms. With internal mobility across 220+ locations worldwide, Bangalore is your launchpad to Dublin, Denver, or Singapore postings. Performance coaching ensures personalized growth plans, turning entry-level grit into executive impact.
Compensation & Benefits
Earn competitively in Bangalore's market: base salaries range from INR 6-9 lakhs annually, plus lucrative night shift allowances boosting take-home by 20-30%. Total rewards include performance bonuses tied to CSAT scores and ticket metrics. Benefits shine with comprehensive health coverage for family, life insurance, and gratuity. Enjoy 25+ paid leaves, hybrid flexibility post-ramp-up, and transport perks navigating Bangalore traffic.
Professional perks abound: certification reimbursements up to INR 50,000/year, gym memberships, and ESOP opportunities in our growing firm. Community involvement—from STEM workshops to sustainability drives—adds purpose. In a city where tech salaries average lower, Arrow's package positions you for financial security and lavish weekends.
Team & Culture
Arrow's Bangalore GESC team is a tight-knit family of 200+ IT pros, blending fresh grads with seasoned experts. Fun thrives through cricket leagues, Diwali potlucks, and hackathons. Culture emphasizes inclusivity, with women@Arrow networks and LGBTQ+ allies. Leaders foster open doors, valuing feedback that shapes processes. In this supportive ecosystem, your voice matters—from shift rotations to tool upgrades. Global exposure meets local warmth, creating bonds that last beyond shifts.
How to Apply
Ready to join? Visit Arrow's careers portal, search 'IT Service Desk Analyst I Bangalore,' and submit your resume highlighting 3+ years experience. Tailor your cover letter to our 24x7 commitment. Shortlisted candidates face a technical screening, manager chat, and team fit interview—all virtual for convenience. We hire year-round; top talent starts within weeks. Don't delay—elevate your IT career at Arrow today!
FAQ Section
Q: Is night shift mandatory? A: Yes, rotational shifts including nights ensure 24x7 coverage, with premium allowances.
Q: What tools do you use? A: ServiceNow, Microsoft Teams, SCCM, and proprietary Arrow portals.
Q: Degree required? A: Preferred but experience trumps; tech diplomas qualify.
Q: Remote work possible? A: On-site initially for training; hybrid later.
Q: Growth timeline? A: Promotions every 12-24 months based on performance.
Q: Certifications supported? A: Fully reimbursed for ITIL, CompTIA A+.
Q: Team size? A: 20-30 in Service Desk, part of larger GESC.
Q: Relocation aid? A: For exceptional outstation candidates.
Q: Work-life balance? A: 5 days/week rotations, generous PTO.
Q: Global exposure? A: Support users across Americas, EMEA, APAC.
Locations
- Bangalore, Karnataka, India
Salary
600,000 - 900,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service Desk Supportintermediate
- Troubleshooting Applications and Systemsintermediate
- Ticket Management via Web and Emailintermediate
- Customer Service Excellenceintermediate
- Escalation Proceduresintermediate
- Knowledge Base Utilizationintermediate
- Written and Verbal Communicationintermediate
- Cloud Applications Knowledgeintermediate
- IT Service Norms (Response/Resolution Times)intermediate
- Night Shift Adaptabilityintermediate
- 24x7 Operational Supportintermediate
- Professional Demeanorintermediate
- Coaching and Feedback Integrationintermediate
- Network Problem Identificationintermediate
- Product Support Policiesintermediate
- Tact and Diplomacyintermediate
- Analytical Judgmentintermediate
- Team Collaborationintermediate
- Customer Satisfaction Focusintermediate
- Helpdesk Integration Knowledgeintermediate
Required Qualifications
- Minimum 3 years experience in cloud apps or global service delivery (experience)
- Solid knowledge of IT service norms including customer satisfaction metrics (experience)
- Expertise in call closure norms like response and resolution times (experience)
- Excellent written and verbal communication skills (experience)
- Understanding of IT helpdesk integration with other IT functions (experience)
- Experience exercising tact and diplomacy in sensitive situations (experience)
- Aptitude to understand company procedures and make judgments (experience)
- Willingness to work in 24x7 environment (experience)
- Availability for night shifts (experience)
- Bachelor's degree in Computer Science or related field preferred (experience)
- ITIL Foundation certification advantageous (experience)
- Proficiency in English communication (experience)
- Experience with service desk tools like ServiceNow or Remedy (experience)
- Familiarity with Windows, macOS, and Linux troubleshooting (experience)
- Knowledge of Active Directory and Office 365 (experience)
Responsibilities
- Provide accurate solutions to user problems ensuring productivity
- Respond to all web tickets received by Level 1 team via email or portal
- Follow escalation processes for complex issues to higher support tiers
- Maintain professional support image with courtesy and helpfulness
- Enhance support methods through coaching and feedback
- Assist in resolving issues across company sites for knowledge distribution
- Acquire and maintain knowledge of product offerings and support policies
- Serve as first point of contact for IT applications and systems support
- Investigate and identify problems in applications, systems, and networks
- Use diagnostic tools, techniques, and knowledge bases for resolutions
- Log and track incidents to closure with detailed documentation
- Monitor ticket SLAs for response and resolution times
- Collaborate with global teams for seamless support
- Participate in special product-related issue resolutions
- Deliver training sessions on common IT issues
- Update knowledge base with new solutions
- Handle hardware/software requests and basic configurations
Benefits
- general: Training and professional development programs
- general: Performance coaching and feedback
- general: Work with a fun and supportive team environment
- general: Employment at a strong, growing global company
- general: Community involvement and volunteering opportunities
- general: Lucrative night shift allowances
- general: Comprehensive health insurance coverage
- general: Paid time off and flexible leave policies
- general: Retirement savings plans with company match
- general: Employee assistance programs
- general: Wellness and fitness reimbursements
- general: Learning stipends for certifications
- general: Team-building events and social activities
- general: Career mobility across Arrow Electronics globally
- general: Modern office facilities in Bangalore
- general: Transportation allowances
- general: Meal vouchers and cafeteria subsidies
Tags & Categories
Answer 10 quick questions to check your fit for IT Service Desk Analyst I Careers at Arrow Electronics in Bangalore, Karnataka, India | Apply Now @ Arrow Electronics.
Related Books and Jobs