Quality Inspector Junior - Returns Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Arrow Electronics
Quality Inspector Junior - Returns Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Job Description
Role Overview
Arrow Electronics, a Fortune 154 global powerhouse with $33 billion in 2023 sales, seeks a dedicated Quality Inspector Junior - Returns to join our dynamic team in Tlaquepaque, Mexico. This entry-level position within our Supply Chain Services division plays a pivotal role in maintaining Arrow's reputation for excellence in electronic components distribution. As a Quality Inspector Junior - Returns, you'll be at the forefront of our returns management process, ensuring every product return is handled with precision, speed, and customer satisfaction in mind.
Working from our state-of-the-art HPE Guad office in Tlaquepaque, you'll support over 220,000 technology manufacturers and service providers worldwide. Your primary mission: facilitate seamless product returns and replacements while driving process improvements that enhance operational efficiency. This role demands a keen eye for detail, strong analytical skills, and the ability to thrive in a fast-paced supply chain environment. With Arrow's global network of 228 locations and 22,000 employees, you'll gain exposure to cutting-edge technology solutions across telecommunications, medical devices, industrial automation, and consumer electronics markets.
The position offers a unique entry point into Arrow's world-class operations, where you'll interface with warehouses, sales teams, asset managers, suppliers, and customers daily. Expect to master proprietary systems like Oracle and ETQ, develop expertise in RMA (Return Merchandise Authorization) protocols, and contribute to quality assurance standards that protect Arrow's industry-leading reputation. This is more than a job—it's your launchpad into a thriving career in global supply chain management.
Day in the Life
Imagine starting your day at 8:00 AM in Arrow's modern Tlaquepaque facility, coffee in hand, ready to tackle the influx of customer RMA requests. Your morning begins with reviewing overnight emails and chat messages from global customers reporting defective components or seeking replacements. Using Arrow's sophisticated Warehouse Management System (WMS), you dive into transaction histories, cross-referencing Unity/CORS/DMS order data to validate claims.
By 9:30 AM, you're on a call with a warehouse in Guadalajara resolving a special handling inventory adjustment, simultaneously processing a credit issuance for a satisfied telecommunications client. Lunchtime brings a quick team huddle where you share insights on streamlining vendor return communications. Post-lunch, you investigate a complex quality alert involving medical device components, meticulously reviewing datasheets, QOIs (Quality Opinion Inspections), and supplier documentation.
Afternoons involve multitasking: documenting transactions in Oracle/ETQ, coordinating with sales teams on asset recovery, and identifying process bottlenecks for continuous improvement. As the day winds down around 5:00 PM, you ensure all returns are accurately logged, communications are actioned, and your workspace is prepped for tomorrow's challenges. This rhythm of investigation, collaboration, and resolution defines the rewarding daily life of a Quality Inspector Junior - Returns at Arrow Electronics.
Why Tlaquepaque, Mexico?
Tlaquepaque, nestled in the vibrant state of Jalisco, Mexico, represents the perfect fusion of industrial prowess and cultural richness. Just minutes from Guadalajara's bustling metropolis, Tlaquepaque offers world-class infrastructure ideal for Arrow's high-tech operations. Our HPE Guad office benefits from proximity to major transportation hubs, including Guadalajara International Airport and efficient highway networks connecting to Mexico's key industrial zones.
Beyond logistics, Tlaquepaque captivates with its artisan heritage. World-famous for ceramics, pottery, and handcrafted goods, the city hosts over 500 workshops where traditional techniques meet modern innovation. Stroll through charming cobblestone streets lined with galleries, enjoy authentic mariachi music, and savor Jalisco's renowned cuisine—think birria, tortas ahogadas, and raicilla tequila. The annual Feria de Tlaquepaque draws millions, showcasing the region's cultural heartbeat.
For professionals, Tlaquepaque delivers exceptional quality of life. Affordable housing, excellent private schools, modern shopping centers like Plaza del Sol, and abundant green spaces make family life seamless. The area's tech ecosystem thrives, with Guadalajara positioned as Mexico's Silicon Valley, hosting Intel, IBM, and now Arrow Electronics. Competitive salaries stretch further here, while proximity to family, beaches (Puerto Vallarta is just 4 hours away), and outdoor adventures like Tequila Trail tours create unbeatable work-life balance. Choosing Tlaquepaque means embracing a career at Arrow with authentic Mexican warmth and opportunity.
Career Growth Path
Arrow Electronics invests heavily in talent development, and your Quality Inspector Junior - Returns role serves as a strategic springboard. Within 12-18 months of proven performance, advance to Quality Inspector II, taking ownership of complex RMA investigations and team coordination. From there, pathways diverge excitingly: specialize as RMA Process Analyst, optimizing global returns workflows, or transition into Quality Assurance Specialist roles focusing on supplier audits and compliance.
High performers fast-track to supervisory positions like Returns Team Lead within 2-3 years, managing teams across multiple shifts. Long-term trajectories include Supply Chain Quality Manager, Global RMA Operations Manager, or even Director of Quality Services. Arrow's internal mobility program facilitates cross-functional moves into sales support, vendor management, or technical services. With comprehensive training in Six Sigma, Lean methodologies, and advanced ERP systems, plus tuition reimbursement and certification support (ASQ Certified Quality Inspector), your growth is accelerated. Over 70% of Arrow's leadership began in operational roles like yours—your future leadership potential starts today in Tlaquepaque.
Compensation & Benefits
Earning between $12,850 - $18,000 MXN monthly (approximately $20,560 - $28,800 USD annually), this role offers competitive compensation benchmarked against Jalisco's supply chain market. Actual offers reflect experience, with performance incentives boosting total rewards. Arrow's Mexico benefits package stands unparalleled:
- 30 days Christmas bonus—30% of annual salary
- 40% vacation premium on top of base pay
- 12 vacation days + 2 floating days + sick leave
- Comprehensive healthcare insurance
- Vision and dental assistance
- Life insurance coverage
- 10% monthly food/pantry vouchers
- Restaurant vouchers for team meals
- 13% employer savings fund contribution
- Professional development budget
This total rewards structure positions Arrow as Tlaquepaque's employer of choice, blending financial security with lifestyle enhancement.
Team & Culture
Arrow's Tlaquepaque team embodies collaboration, innovation, and results-orientation. Our 50+ member Supply Chain Services group thrives on cross-functional synergy, celebrating Mexican holidays with posadas, piñatas, and shared meals. Weekly stand-ups foster transparency, while monthly recognitions spotlight top performers. Diversity drives us—30% women in operations roles, multi-generational teams sharing knowledge.
Culture emphasizes work-life harmony: flexible shifts, hybrid options, and wellness programs including gym discounts and mental health support. Leadership practices open-door policies, with mentorship pairing juniors like you with seasoned experts. Arrow's global values—Customer First, Integrity, Innovation—manifest locally through community involvement like Tlaquepaque school sponsorships and environmental initiatives. Join a team where your contributions matter and belonging is genuine.
How to Apply
Ready to launch your Arrow career? Applications take 5 minutes: visit Arrow's careers portal, search 'Quality Inspector Junior Returns Tlaquepaque,' upload your resume highlighting supply chain or customer service experience, and complete our quick skills assessment. Include all work history—temporary roles, contractors, subsidiaries. Selected candidates enjoy phone screens, practical assessments, and team interviews within 2 weeks. #LI-Hybrid #LI-DG1—apply now and transform your future!
FAQ Section
Q: Is English fluency required? Yes, advanced written/verbal English essential for global customer/supplier communications.
Q: What systems will I learn? Oracle, ETQ, WMS, Unity/CORS/DMS—full training provided.
Q: Are shifts flexible? Yes, must be adaptable to business needs including occasional overtime.
Q: What's the dress code? Business casual in modern office environment.
Q: Do you sponsor visas? No, must have legal work authorization in Mexico.
Q: How soon can I advance? Proven performers eligible for promotion within 12 months.
Q: Is parking available? Yes, free onsite parking at HPE Guad facility.
Q: What's the team size? 50+ collaborative Supply Chain Services professionals.
Q: Are benefits immediate? Yes, full package from day one.
Q: Can I work remotely? Hybrid model available after onboarding/probation.
Locations
- Tlaquepaque, Jalisco, Mexico
Salary
20,560 - 28,800 USD / yearly
20,560 - 31,104 USD / yearly
Source: disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Oracle system proficiencyintermediate
- ETQ quality management softwareintermediate
- MS Excel advanced functionsintermediate
- MS Word document creationintermediate
- MS Outlook email managementintermediate
- RMA processing expertiseintermediate
- Supply chain customer supportintermediate
- Basic quality assurance terminologyintermediate
- Warehouse operations coordinationintermediate
- Vendor return managementintermediate
- Inventory transaction analysisintermediate
- WMS transaction history reviewintermediate
- Troubleshooting complex issuesintermediate
- Multitasking under pressureintermediate
- Detail-oriented documentationintermediate
- Cross-departmental communicationintermediate
- Advanced English verbal skillsintermediate
- Advanced English written skillsintermediate
- Process improvement identificationintermediate
- Customer credit issuanceintermediate
Required Qualifications
- Relevant experience with Oracle and ETQ at Arrow Electronics preferred (experience)
- Previous customer support in supply chain environment desirable (experience)
- Knowledge of basic quality terms and standards (experience)
- Proficiency in MS Office suite (Excel, Word, Outlook) (experience)
- Effective communication across warehouse, sales, asset, and customer teams (experience)
- Advanced written and verbal English communication skills (experience)
- Proven experience in detail-oriented tasks (experience)
- Strong troubleshooting skills with adaptability (experience)
- Competent multitasker capable of handling multiple priorities (experience)
- Flexible availability with schedule changes (experience)
- Excellent attendance record (experience)
- High school diploma or equivalent required (experience)
- Experience in electronics components handling preferred (experience)
- Familiarity with RMA processes advantageous (experience)
- Ability to interface with multiple warehouses and suppliers (experience)
Responsibilities
- Facilitate product return and replacement processes
- Provide support to RMA Production Control and Vendor Returns departments
- Conduct RMA research and administrative tasks
- Identify and implement process improvements
- Respond to and process all RMA requests efficiently
- Issue credits to customers accurately
- Investigate customer RMA requests using WMS transaction history
- Review Unity/CORS/DMS order history for investigations
- Analyze inventory adjustments and special handling requirements
- Monitor quality alerts and review QOIs
- Examine datasheets and technical documentation
- Interface with multiple warehouses for issue resolution
- Coordinate with sales, asset management, and suppliers
- Manage internal and external communications via email, chat, and phone
- Document all return transactions accurately in systems
- Maintain detailed records of all RMA activities
- Ensure compliance with quality standards
- Support department goals through proactive problem-solving
- Collaborate on cross-functional teams for returns processing
Benefits
- general: 30 days of Christmas bonus
- general: 40% vacation premium
- general: 12 vacation days annually
- general: 2 floating vacation days
- general: Unlimited sick days
- general: Comprehensive vision assistance
- general: Dental care coverage
- general: Life insurance protection
- general: Healthcare insurance for employees
- general: 10% food and pantry vouchers
- general: Restaurant vouchers for meals
- general: 13% savings fund contribution
- general: Professional growth opportunities
- general: Career development programs
- general: Training and certification support
- general: Hybrid work flexibility where applicable
- general: Employee recognition programs
- general: Team building events
- general: Performance-based incentives
- general: Global mobility opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Quality Inspector Junior - Returns Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now @ Arrow Electronics.
Related Books and Jobs
Quality Inspector Junior - Returns Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Arrow Electronics
Quality Inspector Junior - Returns Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Job Description
Role Overview
Arrow Electronics, a Fortune 154 global powerhouse with $33 billion in 2023 sales, seeks a dedicated Quality Inspector Junior - Returns to join our dynamic team in Tlaquepaque, Mexico. This entry-level position within our Supply Chain Services division plays a pivotal role in maintaining Arrow's reputation for excellence in electronic components distribution. As a Quality Inspector Junior - Returns, you'll be at the forefront of our returns management process, ensuring every product return is handled with precision, speed, and customer satisfaction in mind.
Working from our state-of-the-art HPE Guad office in Tlaquepaque, you'll support over 220,000 technology manufacturers and service providers worldwide. Your primary mission: facilitate seamless product returns and replacements while driving process improvements that enhance operational efficiency. This role demands a keen eye for detail, strong analytical skills, and the ability to thrive in a fast-paced supply chain environment. With Arrow's global network of 228 locations and 22,000 employees, you'll gain exposure to cutting-edge technology solutions across telecommunications, medical devices, industrial automation, and consumer electronics markets.
The position offers a unique entry point into Arrow's world-class operations, where you'll interface with warehouses, sales teams, asset managers, suppliers, and customers daily. Expect to master proprietary systems like Oracle and ETQ, develop expertise in RMA (Return Merchandise Authorization) protocols, and contribute to quality assurance standards that protect Arrow's industry-leading reputation. This is more than a job—it's your launchpad into a thriving career in global supply chain management.
Day in the Life
Imagine starting your day at 8:00 AM in Arrow's modern Tlaquepaque facility, coffee in hand, ready to tackle the influx of customer RMA requests. Your morning begins with reviewing overnight emails and chat messages from global customers reporting defective components or seeking replacements. Using Arrow's sophisticated Warehouse Management System (WMS), you dive into transaction histories, cross-referencing Unity/CORS/DMS order data to validate claims.
By 9:30 AM, you're on a call with a warehouse in Guadalajara resolving a special handling inventory adjustment, simultaneously processing a credit issuance for a satisfied telecommunications client. Lunchtime brings a quick team huddle where you share insights on streamlining vendor return communications. Post-lunch, you investigate a complex quality alert involving medical device components, meticulously reviewing datasheets, QOIs (Quality Opinion Inspections), and supplier documentation.
Afternoons involve multitasking: documenting transactions in Oracle/ETQ, coordinating with sales teams on asset recovery, and identifying process bottlenecks for continuous improvement. As the day winds down around 5:00 PM, you ensure all returns are accurately logged, communications are actioned, and your workspace is prepped for tomorrow's challenges. This rhythm of investigation, collaboration, and resolution defines the rewarding daily life of a Quality Inspector Junior - Returns at Arrow Electronics.
Why Tlaquepaque, Mexico?
Tlaquepaque, nestled in the vibrant state of Jalisco, Mexico, represents the perfect fusion of industrial prowess and cultural richness. Just minutes from Guadalajara's bustling metropolis, Tlaquepaque offers world-class infrastructure ideal for Arrow's high-tech operations. Our HPE Guad office benefits from proximity to major transportation hubs, including Guadalajara International Airport and efficient highway networks connecting to Mexico's key industrial zones.
Beyond logistics, Tlaquepaque captivates with its artisan heritage. World-famous for ceramics, pottery, and handcrafted goods, the city hosts over 500 workshops where traditional techniques meet modern innovation. Stroll through charming cobblestone streets lined with galleries, enjoy authentic mariachi music, and savor Jalisco's renowned cuisine—think birria, tortas ahogadas, and raicilla tequila. The annual Feria de Tlaquepaque draws millions, showcasing the region's cultural heartbeat.
For professionals, Tlaquepaque delivers exceptional quality of life. Affordable housing, excellent private schools, modern shopping centers like Plaza del Sol, and abundant green spaces make family life seamless. The area's tech ecosystem thrives, with Guadalajara positioned as Mexico's Silicon Valley, hosting Intel, IBM, and now Arrow Electronics. Competitive salaries stretch further here, while proximity to family, beaches (Puerto Vallarta is just 4 hours away), and outdoor adventures like Tequila Trail tours create unbeatable work-life balance. Choosing Tlaquepaque means embracing a career at Arrow with authentic Mexican warmth and opportunity.
Career Growth Path
Arrow Electronics invests heavily in talent development, and your Quality Inspector Junior - Returns role serves as a strategic springboard. Within 12-18 months of proven performance, advance to Quality Inspector II, taking ownership of complex RMA investigations and team coordination. From there, pathways diverge excitingly: specialize as RMA Process Analyst, optimizing global returns workflows, or transition into Quality Assurance Specialist roles focusing on supplier audits and compliance.
High performers fast-track to supervisory positions like Returns Team Lead within 2-3 years, managing teams across multiple shifts. Long-term trajectories include Supply Chain Quality Manager, Global RMA Operations Manager, or even Director of Quality Services. Arrow's internal mobility program facilitates cross-functional moves into sales support, vendor management, or technical services. With comprehensive training in Six Sigma, Lean methodologies, and advanced ERP systems, plus tuition reimbursement and certification support (ASQ Certified Quality Inspector), your growth is accelerated. Over 70% of Arrow's leadership began in operational roles like yours—your future leadership potential starts today in Tlaquepaque.
Compensation & Benefits
Earning between $12,850 - $18,000 MXN monthly (approximately $20,560 - $28,800 USD annually), this role offers competitive compensation benchmarked against Jalisco's supply chain market. Actual offers reflect experience, with performance incentives boosting total rewards. Arrow's Mexico benefits package stands unparalleled:
- 30 days Christmas bonus—30% of annual salary
- 40% vacation premium on top of base pay
- 12 vacation days + 2 floating days + sick leave
- Comprehensive healthcare insurance
- Vision and dental assistance
- Life insurance coverage
- 10% monthly food/pantry vouchers
- Restaurant vouchers for team meals
- 13% employer savings fund contribution
- Professional development budget
This total rewards structure positions Arrow as Tlaquepaque's employer of choice, blending financial security with lifestyle enhancement.
Team & Culture
Arrow's Tlaquepaque team embodies collaboration, innovation, and results-orientation. Our 50+ member Supply Chain Services group thrives on cross-functional synergy, celebrating Mexican holidays with posadas, piñatas, and shared meals. Weekly stand-ups foster transparency, while monthly recognitions spotlight top performers. Diversity drives us—30% women in operations roles, multi-generational teams sharing knowledge.
Culture emphasizes work-life harmony: flexible shifts, hybrid options, and wellness programs including gym discounts and mental health support. Leadership practices open-door policies, with mentorship pairing juniors like you with seasoned experts. Arrow's global values—Customer First, Integrity, Innovation—manifest locally through community involvement like Tlaquepaque school sponsorships and environmental initiatives. Join a team where your contributions matter and belonging is genuine.
How to Apply
Ready to launch your Arrow career? Applications take 5 minutes: visit Arrow's careers portal, search 'Quality Inspector Junior Returns Tlaquepaque,' upload your resume highlighting supply chain or customer service experience, and complete our quick skills assessment. Include all work history—temporary roles, contractors, subsidiaries. Selected candidates enjoy phone screens, practical assessments, and team interviews within 2 weeks. #LI-Hybrid #LI-DG1—apply now and transform your future!
FAQ Section
Q: Is English fluency required? Yes, advanced written/verbal English essential for global customer/supplier communications.
Q: What systems will I learn? Oracle, ETQ, WMS, Unity/CORS/DMS—full training provided.
Q: Are shifts flexible? Yes, must be adaptable to business needs including occasional overtime.
Q: What's the dress code? Business casual in modern office environment.
Q: Do you sponsor visas? No, must have legal work authorization in Mexico.
Q: How soon can I advance? Proven performers eligible for promotion within 12 months.
Q: Is parking available? Yes, free onsite parking at HPE Guad facility.
Q: What's the team size? 50+ collaborative Supply Chain Services professionals.
Q: Are benefits immediate? Yes, full package from day one.
Q: Can I work remotely? Hybrid model available after onboarding/probation.
Locations
- Tlaquepaque, Jalisco, Mexico
Salary
20,560 - 28,800 USD / yearly
20,560 - 31,104 USD / yearly
Source: disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Oracle system proficiencyintermediate
- ETQ quality management softwareintermediate
- MS Excel advanced functionsintermediate
- MS Word document creationintermediate
- MS Outlook email managementintermediate
- RMA processing expertiseintermediate
- Supply chain customer supportintermediate
- Basic quality assurance terminologyintermediate
- Warehouse operations coordinationintermediate
- Vendor return managementintermediate
- Inventory transaction analysisintermediate
- WMS transaction history reviewintermediate
- Troubleshooting complex issuesintermediate
- Multitasking under pressureintermediate
- Detail-oriented documentationintermediate
- Cross-departmental communicationintermediate
- Advanced English verbal skillsintermediate
- Advanced English written skillsintermediate
- Process improvement identificationintermediate
- Customer credit issuanceintermediate
Required Qualifications
- Relevant experience with Oracle and ETQ at Arrow Electronics preferred (experience)
- Previous customer support in supply chain environment desirable (experience)
- Knowledge of basic quality terms and standards (experience)
- Proficiency in MS Office suite (Excel, Word, Outlook) (experience)
- Effective communication across warehouse, sales, asset, and customer teams (experience)
- Advanced written and verbal English communication skills (experience)
- Proven experience in detail-oriented tasks (experience)
- Strong troubleshooting skills with adaptability (experience)
- Competent multitasker capable of handling multiple priorities (experience)
- Flexible availability with schedule changes (experience)
- Excellent attendance record (experience)
- High school diploma or equivalent required (experience)
- Experience in electronics components handling preferred (experience)
- Familiarity with RMA processes advantageous (experience)
- Ability to interface with multiple warehouses and suppliers (experience)
Responsibilities
- Facilitate product return and replacement processes
- Provide support to RMA Production Control and Vendor Returns departments
- Conduct RMA research and administrative tasks
- Identify and implement process improvements
- Respond to and process all RMA requests efficiently
- Issue credits to customers accurately
- Investigate customer RMA requests using WMS transaction history
- Review Unity/CORS/DMS order history for investigations
- Analyze inventory adjustments and special handling requirements
- Monitor quality alerts and review QOIs
- Examine datasheets and technical documentation
- Interface with multiple warehouses for issue resolution
- Coordinate with sales, asset management, and suppliers
- Manage internal and external communications via email, chat, and phone
- Document all return transactions accurately in systems
- Maintain detailed records of all RMA activities
- Ensure compliance with quality standards
- Support department goals through proactive problem-solving
- Collaborate on cross-functional teams for returns processing
Benefits
- general: 30 days of Christmas bonus
- general: 40% vacation premium
- general: 12 vacation days annually
- general: 2 floating vacation days
- general: Unlimited sick days
- general: Comprehensive vision assistance
- general: Dental care coverage
- general: Life insurance protection
- general: Healthcare insurance for employees
- general: 10% food and pantry vouchers
- general: Restaurant vouchers for meals
- general: 13% savings fund contribution
- general: Professional growth opportunities
- general: Career development programs
- general: Training and certification support
- general: Hybrid work flexibility where applicable
- general: Employee recognition programs
- general: Team building events
- general: Performance-based incentives
- general: Global mobility opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Quality Inspector Junior - Returns Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now @ Arrow Electronics.
Related Books and Jobs