Sales Operations Associate II Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Arrow Electronics
Sales Operations Associate II Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Job Description
Role Overview
In the dynamic world of electronics distribution, the Sales Operations Associate II at Arrow Electronics in Tlaquepaque, Mexico, plays a pivotal role in ensuring seamless sales support and exceptional customer service. This position is ideal for professionals with 1-3 years of experience who thrive in a hybrid environment, balancing office collaboration with remote flexibility. Located in the bustling HPE Guad office in Tlaquepaque, Jalisco, you'll support indirect sales accounts by processing orders, managing backlogs, resolving discrepancies, and acting as a key liaison between customers, vendors, and internal teams like field sales, engineering, and purchasing.
Arrow Electronics, a global leader in electronics distribution, values efficiency, customer satisfaction, and proactive problem-solving. As a Sales Operations Associate II, you'll handle routine to complex order processing, review purchase orders for accuracy in pricing, freight terms, technical specs, and unique requirements. You'll enter orders into the ERP system, collaborate with shared services to tackle issues, and monitor backlogs to optimize fulfillment while juggling costs, delivery timelines, and vendor stock. Customer service is at the heart of this role—responding swiftly to inquiries on orders, RMAs, invoices, and shipments, all while documenting everything meticulously in Oracle ERP.
Beyond transactions, you'll manage RMAs, service requests, and vendor invoice variances, making decisions on returns based on guidelines. If equipped with quote management experience, you'll align activities with customer strategies. Fluent English is essential for global interactions, complemented by intermediate Excel skills for reporting and analysis. This full-time role offers a hybrid schedule: three days in the vibrant Tlaquepaque office and two days from home, fostering work-life balance in Mexico's thriving tech hub.
Day in the Life
Imagine starting your day in Tlaquepaque's modern HPE Guad office, coffee in hand, diving into your backlog report. You scan open orders, prioritizing based on customer delivery needs and vendor availability. A customer emails about a delayed shipment—you verify status, communicate proactively, and escalate if needed. Mid-morning, you process incoming POs, cross-checking specs and pricing, resolving a freight discrepancy via phone with the client before entering into ERP.
Lunchtime brings team huddles where you liaise with sales reps on upcoming quotes. Post-lunch, an RMA request arrives; you gather facts, approve per policy, and log it seamlessly. Afternoon involves tackling vendor invoice mismatches—researching quantity variances, updating records, and ensuring billing accuracy. As the day winds down, you review service levels against SOWs, anticipating tomorrow's needs. On remote days, this rhythm continues from home, with video calls keeping you connected. It's a blend of analytical precision, customer empathy, and cross-team collaboration, all driving Arrow's operational excellence.
Why Tlaquepaque, Mexico?
Tlaquepaque, in Jalisco, Mexico, is a gem for professionals seeking career growth in tech and distribution. Nestled near Guadalajara, this industrial powerhouse boasts a rich cultural tapestry—famous for pottery, mariachi, and vibrant markets—while hosting multinational hubs like Arrow's office. The area's booming electronics sector, proximity to major highways, and Guadalajara International Airport make it a logistics dream. Affordable living, world-class cuisine, and a warm climate enhance quality of life.
Jalisco's tech ecosystem, with clusters in manufacturing and IT, positions Tlaquepaque as ideal for sales ops roles. Enjoy nearby attractions like Tonala's artisan fairs or Guadalajara's upscale dining. With lower costs than Mexico City, your salary stretches further—think family-friendly neighborhoods, excellent schools, and outdoor adventures in the Sierra Madre foothills. Arrow's presence here taps into Mexico's skilled workforce, offering stability amid economic growth. Hybrid work means savoring Tlaquepaque's charm without full commute burdens.
Career Growth Path
Arrow Electronics invests in talent, paving clear paths from Sales Operations Associate II. Excel here, and advance to Senior Associate, Sales Operations Analyst, or Account Manager within 2-3 years. With ERP/CRM experience, pivot to Business Analyst or Supplier Relations roles. Company-wide programs like tuition reimbursement fuel certifications in supply chain (CSCP) or data analytics.
Mentorship, internal mobility, and leadership tracks lead to Operations Manager or Director levels. Global opportunities span Arrow's network in the Americas, Europe, and Asia. Performance metrics—customer satisfaction scores, order accuracy—drive promotions. Many alumni credit Arrow's growth opportunities for launching decade-long careers in electronics distribution.
Compensation & Benefits
Earn competitively: $18,508.33 - $22,284.92 MXN monthly (approx. $22,210 - $26,742 USD yearly), varying by experience. Target incentives sweeten the deal. Benefits shine: 30 days Christmas bonus, 40% vacation premium on 12 days + 2 floating, sick days, holidays. Health suite includes vision, dental, life, and healthcare insurance. Lifestyle perks: 10% food vouchers, restaurant vouchers, 13% savings fund. Tuition reimbursement and growth programs round out a top-tier package, emphasizing Arrow's employee-first ethos.
Team & Culture
Arrow's Tlaquepaque team embodies collaboration and innovation. Diverse professionals unite around shared goals, fostering inclusivity per EEO policy. Hybrid model builds trust—office days spark creativity, remote ones boost focus. Culture celebrates wins with team lunches, values work-life balance, and encourages feedback. As an equal opportunity employer, Arrow ignores biases in religion, gender, age, orientation, or origin, prioritizing merit.
How to Apply
Ready to elevate your career? Submit your resume detailing all history—including temp, contract, subsidiaries—via Arrow's portal. Highlight Excel, English fluency, ERP experience. Interviews assess scenarios on order resolution, customer service. Selected candidates receive offers with finalized pay ratios. Join Arrow in Tlaquepaque today!
FAQ Section
Q: What is the work arrangement? A: Hybrid: 3 days in office in Tlaquepaque, 2 days work from home.
Q: Is English fluency mandatory? A: Yes, excellent verbal and written English skills are required.
Q: What ERP systems are used? A: Primarily Oracle ERP, with CRM experience preferred.
Q: What's the salary range? A: $18,508.33 - $22,284.92 MXN monthly, based on experience.
Q: Are there growth opportunities? A: Yes, tuition reimbursement and paths to senior roles.
Q: What benefits include vacation? A: 12 days + 2 floating, 40% premium, sick days, holidays.
Q: Is experience with indirect sales needed? A: Primarily indirect sales support; 1-3 years related experience.
Q: How do I handle RMAs? A: Document in ERP, decide per guidelines after fact-gathering.
Q: What's the office location? A: HPE Guad office, Tlaquepaque, Jalisco, Mexico.
Q: Is this full-time? A: Yes, full-time Business Support category.
Locations
- Tlaquepaque, Jalisco, Mexico
Salary
22,210 - 26,742 USD / yearly
22,210 - 28,881 USD / yearly
Source: disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Intermediate Microsoft Excel proficiencyintermediate
- Fluent English verbal and written communicationintermediate
- Order processing and ERP system navigationintermediate
- Customer service and issue resolutionintermediate
- Backlog management and reportingintermediate
- Vendor invoice discrepancy resolutionintermediate
- RMA processing and documentationintermediate
- Liaison between sales, engineering, and suppliersintermediate
- Proactive customer needs anticipationintermediate
- Sales quote managementintermediate
- Oracle ERP system experienceintermediate
- CRM software utilizationintermediate
- Data analysis for order fulfillmentintermediate
- Freight terms and pricing verificationintermediate
- Technical specifications reviewintermediate
- Time management and urgency handlingintermediate
- Cross-functional team collaborationintermediate
- Problem-solving in sales operationsintermediate
- Attention to detail in documentationintermediate
- Multitasking in high-volume environmentsintermediate
Required Qualifications
- 1-3 years of related sales operations experience (experience)
- Intermediate knowledge of Microsoft Excel (experience)
- Excellent verbal and written communication skills (experience)
- Fluency in English required (experience)
- Experience with ERP/CRM systems preferred (experience)
- Familiarity with order processing workflows (experience)
- Understanding of sales support functions (experience)
- Ability to resolve customer and vendor discrepancies (experience)
- Proactive approach to customer service (experience)
- Knowledge of backlog and inventory management (experience)
- Skills in RMA and service request handling (experience)
- Experience in quote management preferred (experience)
- Hybrid work arrangement suitability (experience)
- Strong sense of urgency and timeliness (experience)
- Ability to liaise across departments (experience)
Responsibilities
- Provide day-to-day sales support for assigned indirect sales accounts
- Perform sales support functions to ensure high customer satisfaction
- Act as liaison between Arrow’s internal teams, vendors, and customers
- Demonstrate proactive urgency in addressing customer needs
- Process routine customer orders accurately and timely
- Review POs for accuracy in pricing, freight, specs, and requirements
- Resolve order discrepancies before entry into ERP system
- Enter sales orders and collaborate with shared services on issues
- Manage backlog reports to optimize order fulfillment
- Meet customer service agreements in Statements of Work
- Respond to requests for order info, RMAs, invoices, and shipments
- Document all customer requests in Oracle ERP system
- Decide on RMA acceptance based on guidelines
- Maintain control of open orders, service requests, and RMAs
- Resolve vendor invoice discrepancies for price, quantity, and more
- Manage customer quote activities per strategies
- Balance product cost, delivery, and vendor availability
- Research and resolve billing and claims issues
Benefits
- general: 30 days of Christmas bonus
- general: 40% vacation premium
- general: 12 vacation days plus 2 floating days
- general: Sick days and holidays
- general: Vision assistance
- general: Dental assistance
- general: Life insurance
- general: Healthcare insurance
- general: 10% food/pantry vouchers
- general: Restaurant vouchers
- general: 13% savings fund
- general: Tuition reimbursement
- general: Growth opportunities
- general: Competitive financial compensation plans
- general: Hybrid work: 3 days in office, 2 days remote
- general: Solid benefits package
- general: Professional development programs
Tags & Categories
Answer 10 quick questions to check your fit for Sales Operations Associate II Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now @ Arrow Electronics.
Related Books and Jobs
Sales Operations Associate II Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Arrow Electronics
Sales Operations Associate II Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now
Job Description
Role Overview
In the dynamic world of electronics distribution, the Sales Operations Associate II at Arrow Electronics in Tlaquepaque, Mexico, plays a pivotal role in ensuring seamless sales support and exceptional customer service. This position is ideal for professionals with 1-3 years of experience who thrive in a hybrid environment, balancing office collaboration with remote flexibility. Located in the bustling HPE Guad office in Tlaquepaque, Jalisco, you'll support indirect sales accounts by processing orders, managing backlogs, resolving discrepancies, and acting as a key liaison between customers, vendors, and internal teams like field sales, engineering, and purchasing.
Arrow Electronics, a global leader in electronics distribution, values efficiency, customer satisfaction, and proactive problem-solving. As a Sales Operations Associate II, you'll handle routine to complex order processing, review purchase orders for accuracy in pricing, freight terms, technical specs, and unique requirements. You'll enter orders into the ERP system, collaborate with shared services to tackle issues, and monitor backlogs to optimize fulfillment while juggling costs, delivery timelines, and vendor stock. Customer service is at the heart of this role—responding swiftly to inquiries on orders, RMAs, invoices, and shipments, all while documenting everything meticulously in Oracle ERP.
Beyond transactions, you'll manage RMAs, service requests, and vendor invoice variances, making decisions on returns based on guidelines. If equipped with quote management experience, you'll align activities with customer strategies. Fluent English is essential for global interactions, complemented by intermediate Excel skills for reporting and analysis. This full-time role offers a hybrid schedule: three days in the vibrant Tlaquepaque office and two days from home, fostering work-life balance in Mexico's thriving tech hub.
Day in the Life
Imagine starting your day in Tlaquepaque's modern HPE Guad office, coffee in hand, diving into your backlog report. You scan open orders, prioritizing based on customer delivery needs and vendor availability. A customer emails about a delayed shipment—you verify status, communicate proactively, and escalate if needed. Mid-morning, you process incoming POs, cross-checking specs and pricing, resolving a freight discrepancy via phone with the client before entering into ERP.
Lunchtime brings team huddles where you liaise with sales reps on upcoming quotes. Post-lunch, an RMA request arrives; you gather facts, approve per policy, and log it seamlessly. Afternoon involves tackling vendor invoice mismatches—researching quantity variances, updating records, and ensuring billing accuracy. As the day winds down, you review service levels against SOWs, anticipating tomorrow's needs. On remote days, this rhythm continues from home, with video calls keeping you connected. It's a blend of analytical precision, customer empathy, and cross-team collaboration, all driving Arrow's operational excellence.
Why Tlaquepaque, Mexico?
Tlaquepaque, in Jalisco, Mexico, is a gem for professionals seeking career growth in tech and distribution. Nestled near Guadalajara, this industrial powerhouse boasts a rich cultural tapestry—famous for pottery, mariachi, and vibrant markets—while hosting multinational hubs like Arrow's office. The area's booming electronics sector, proximity to major highways, and Guadalajara International Airport make it a logistics dream. Affordable living, world-class cuisine, and a warm climate enhance quality of life.
Jalisco's tech ecosystem, with clusters in manufacturing and IT, positions Tlaquepaque as ideal for sales ops roles. Enjoy nearby attractions like Tonala's artisan fairs or Guadalajara's upscale dining. With lower costs than Mexico City, your salary stretches further—think family-friendly neighborhoods, excellent schools, and outdoor adventures in the Sierra Madre foothills. Arrow's presence here taps into Mexico's skilled workforce, offering stability amid economic growth. Hybrid work means savoring Tlaquepaque's charm without full commute burdens.
Career Growth Path
Arrow Electronics invests in talent, paving clear paths from Sales Operations Associate II. Excel here, and advance to Senior Associate, Sales Operations Analyst, or Account Manager within 2-3 years. With ERP/CRM experience, pivot to Business Analyst or Supplier Relations roles. Company-wide programs like tuition reimbursement fuel certifications in supply chain (CSCP) or data analytics.
Mentorship, internal mobility, and leadership tracks lead to Operations Manager or Director levels. Global opportunities span Arrow's network in the Americas, Europe, and Asia. Performance metrics—customer satisfaction scores, order accuracy—drive promotions. Many alumni credit Arrow's growth opportunities for launching decade-long careers in electronics distribution.
Compensation & Benefits
Earn competitively: $18,508.33 - $22,284.92 MXN monthly (approx. $22,210 - $26,742 USD yearly), varying by experience. Target incentives sweeten the deal. Benefits shine: 30 days Christmas bonus, 40% vacation premium on 12 days + 2 floating, sick days, holidays. Health suite includes vision, dental, life, and healthcare insurance. Lifestyle perks: 10% food vouchers, restaurant vouchers, 13% savings fund. Tuition reimbursement and growth programs round out a top-tier package, emphasizing Arrow's employee-first ethos.
Team & Culture
Arrow's Tlaquepaque team embodies collaboration and innovation. Diverse professionals unite around shared goals, fostering inclusivity per EEO policy. Hybrid model builds trust—office days spark creativity, remote ones boost focus. Culture celebrates wins with team lunches, values work-life balance, and encourages feedback. As an equal opportunity employer, Arrow ignores biases in religion, gender, age, orientation, or origin, prioritizing merit.
How to Apply
Ready to elevate your career? Submit your resume detailing all history—including temp, contract, subsidiaries—via Arrow's portal. Highlight Excel, English fluency, ERP experience. Interviews assess scenarios on order resolution, customer service. Selected candidates receive offers with finalized pay ratios. Join Arrow in Tlaquepaque today!
FAQ Section
Q: What is the work arrangement? A: Hybrid: 3 days in office in Tlaquepaque, 2 days work from home.
Q: Is English fluency mandatory? A: Yes, excellent verbal and written English skills are required.
Q: What ERP systems are used? A: Primarily Oracle ERP, with CRM experience preferred.
Q: What's the salary range? A: $18,508.33 - $22,284.92 MXN monthly, based on experience.
Q: Are there growth opportunities? A: Yes, tuition reimbursement and paths to senior roles.
Q: What benefits include vacation? A: 12 days + 2 floating, 40% premium, sick days, holidays.
Q: Is experience with indirect sales needed? A: Primarily indirect sales support; 1-3 years related experience.
Q: How do I handle RMAs? A: Document in ERP, decide per guidelines after fact-gathering.
Q: What's the office location? A: HPE Guad office, Tlaquepaque, Jalisco, Mexico.
Q: Is this full-time? A: Yes, full-time Business Support category.
Locations
- Tlaquepaque, Jalisco, Mexico
Salary
22,210 - 26,742 USD / yearly
22,210 - 28,881 USD / yearly
Source: disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Intermediate Microsoft Excel proficiencyintermediate
- Fluent English verbal and written communicationintermediate
- Order processing and ERP system navigationintermediate
- Customer service and issue resolutionintermediate
- Backlog management and reportingintermediate
- Vendor invoice discrepancy resolutionintermediate
- RMA processing and documentationintermediate
- Liaison between sales, engineering, and suppliersintermediate
- Proactive customer needs anticipationintermediate
- Sales quote managementintermediate
- Oracle ERP system experienceintermediate
- CRM software utilizationintermediate
- Data analysis for order fulfillmentintermediate
- Freight terms and pricing verificationintermediate
- Technical specifications reviewintermediate
- Time management and urgency handlingintermediate
- Cross-functional team collaborationintermediate
- Problem-solving in sales operationsintermediate
- Attention to detail in documentationintermediate
- Multitasking in high-volume environmentsintermediate
Required Qualifications
- 1-3 years of related sales operations experience (experience)
- Intermediate knowledge of Microsoft Excel (experience)
- Excellent verbal and written communication skills (experience)
- Fluency in English required (experience)
- Experience with ERP/CRM systems preferred (experience)
- Familiarity with order processing workflows (experience)
- Understanding of sales support functions (experience)
- Ability to resolve customer and vendor discrepancies (experience)
- Proactive approach to customer service (experience)
- Knowledge of backlog and inventory management (experience)
- Skills in RMA and service request handling (experience)
- Experience in quote management preferred (experience)
- Hybrid work arrangement suitability (experience)
- Strong sense of urgency and timeliness (experience)
- Ability to liaise across departments (experience)
Responsibilities
- Provide day-to-day sales support for assigned indirect sales accounts
- Perform sales support functions to ensure high customer satisfaction
- Act as liaison between Arrow’s internal teams, vendors, and customers
- Demonstrate proactive urgency in addressing customer needs
- Process routine customer orders accurately and timely
- Review POs for accuracy in pricing, freight, specs, and requirements
- Resolve order discrepancies before entry into ERP system
- Enter sales orders and collaborate with shared services on issues
- Manage backlog reports to optimize order fulfillment
- Meet customer service agreements in Statements of Work
- Respond to requests for order info, RMAs, invoices, and shipments
- Document all customer requests in Oracle ERP system
- Decide on RMA acceptance based on guidelines
- Maintain control of open orders, service requests, and RMAs
- Resolve vendor invoice discrepancies for price, quantity, and more
- Manage customer quote activities per strategies
- Balance product cost, delivery, and vendor availability
- Research and resolve billing and claims issues
Benefits
- general: 30 days of Christmas bonus
- general: 40% vacation premium
- general: 12 vacation days plus 2 floating days
- general: Sick days and holidays
- general: Vision assistance
- general: Dental assistance
- general: Life insurance
- general: Healthcare insurance
- general: 10% food/pantry vouchers
- general: Restaurant vouchers
- general: 13% savings fund
- general: Tuition reimbursement
- general: Growth opportunities
- general: Competitive financial compensation plans
- general: Hybrid work: 3 days in office, 2 days remote
- general: Solid benefits package
- general: Professional development programs
Tags & Categories
Answer 10 quick questions to check your fit for Sales Operations Associate II Careers at Arrow Electronics in Tlaquepaque, Mexico | Apply Now @ Arrow Electronics.
Related Books and Jobs