Role Overview

Arrow Electronics, a global leader in electronic components distribution and enterprise computing solutions, is expanding its operations in Casablanca, Morocco. We are seeking a dedicated Sales Operations Associate (Italian Speaker) to join our vibrant team at our Boulevard Al Quods location. This back-office role is pivotal in supporting our customer-facing sales and service teams, ensuring seamless operations that drive business growth. As part of Arrow ECS, you'll handle quotation management, price support, order processing, and issue resolution, all while leveraging your advanced Italian language skills to serve key markets.

In this position, you'll collaborate closely with sales colleagues to construct quotes for new customer bids, annual contracts, and specialized needs. Your expertise in data alignment will automate processes, enhancing efficiency across selling and service functions. Maintaining accurate product data—such as stock status, lead times, minimum order quantities (MOQ), and item classifications—will be key to providing robust price support. You'll also ensure smooth order processing by verifying contract prices and cleaning customer part numbers, resolving any discrepancies swiftly to prevent delays.

Arrow Electronics values a customer-oriented approach, and as a Sales Operations Associate, you'll enable your colleagues to build deep relationships with clients by handling backend complexities. Reviewing alerts and holds in our Oracle ERP system, managing backlogs, and processing post-invoice adjustments will keep operations flowing. This role demands accountability, strong communication, and a team-player mindset, making it ideal for those with customer service, order management, or sales experience. Proficiency in MS Office, especially Excel, is essential, and additional languages are a bonus.

Day in the Life

Imagine starting your day in Casablanca's bustling Boulevard Al Quods office, surrounded by a friendly team buzzing with energy. You arrive at 9 AM, grab a coffee, and dive into your inbox. First up: collaborating with a sales rep on a urgent quote for an Italian client facing component shortages. Using Oracle ERP, you pull stock data, calculate lead times, and request special pricing, finalizing the bid within an hour.

By mid-morning, you're uploading bills of material (BOM) for a major annual contract, ensuring all specs like MOQ and classifications are spot-on. Lunchtime brings team chats over Moroccan tagine, sharing laughs in our sociable atmosphere. Post-lunch, you tackle order processing support—verifying prices match quotes and cleaning part numbers to avoid processing snags. An alert pops up in the system; you resolve a data mismatch, apply corrective actions, and log it to prevent repeats.

Afternoon involves backlog management: reviewing holds on Italian-language quotes and clearing them efficiently. You handle a post-invoice adjustment for a client query, coordinating with internal teams seamlessly. As the day winds down around 6 PM, you align data for automation, ensuring tomorrow's sales team can focus purely on customer value. It's dynamic, rewarding work in a positive environment where your contributions directly impact Arrow's growth.

Why Casablanca, Morocco?

Casablanca, Morocco's economic powerhouse, offers an unbeatable blend of vibrant culture, modern infrastructure, and strategic business positioning. As Africa's gateway, it's home to thriving tech and distribution hubs, making it perfect for Arrow Electronics' expansion. Living here means enjoying world-class beaches like Ain Diab, historic sites such as the Hassan II Mosque, and a cosmopolitan lifestyle with international cuisine and nightlife.

The city's strategic location on the Atlantic coast facilitates trade across Europe, Africa, and beyond—ideal for a global player like Arrow. With a growing expat community, excellent healthcare, and affordable living costs (rent for a modern apartment averages $600/month), Casablanca balances work and play. Morocco's stable economy, tax incentives for businesses, and multilingual workforce (French, Arabic, English) enhance career prospects. Arrow's Boulevard Al Quods office sits in a prime business district, close to shopping malls, top schools, and easy airport access. Join us and immerse in Morocco's warmth while advancing your career in a dynamic hub.

Career Growth Path

At Arrow Electronics, your journey as a Sales Operations Associate doesn't stop here. Excel in this role, and progression is swift in our quickly growing environment. Within 1-2 years, advance to Senior Sales Operations Specialist, taking on complex quoting and automation projects. From there, move into Sales Operations Analyst, leveraging data insights for strategic pricing.

With your Italian skills, opportunities in international sales support or account management beckon. Long-term, aim for Sales Operations Manager, overseeing teams across regions, or pivot to Customer Success roles. Arrow invests in training—ERP certifications, Excel mastery, leadership programs—fueling your ascent. Our global network spans 100+ countries, opening doors to relocations in Europe or the US. Many associates have risen to director levels within 5-7 years, thanks to our merit-based culture and international exposure.

Compensation & Benefits

Arrow offers competitive pay reflecting Casablanca's market: estimated $18,000-$25,000 USD annually, based on experience, plus performance bonuses. This full permanent contract includes CNSS social security, CIMR pension, and comprehensive health insurance covering family. Enjoy 25+ paid days off, flexible hours, and remote work options post-onboarding.

Beyond basics, relish a very good working atmosphere with passionate teams, impactful work culture, and dynamic events. Career development is prioritized with training budgets, mentorship, and global mobility. As part of a worldwide leader, gain prestige and stability unmatched in the sector.

Team & Culture

Our Casablanca team is the heart of Arrow ECS—friendly, sociable, and positive. Diverse backgrounds unite in a collaborative spirit, where English and Italian bridge cultures. Daily stand-ups foster openness, while team-building like beach outings build bonds. Leaders champion work-life balance, recognizing achievements with shoutouts and rewards. It's a place where ideas thrive, and every voice matters in our flat hierarchy.

How to Apply

Ready to join? Submit your English resume via our careers portal. Highlight Italian proficiency, relevant experience, and Excel skills. Interviews include a skills assessment and team meet. We're hiring now—don't miss out!

FAQ Section

Q: Is Italian mandatory? Yes, advanced Italian is required for client support.

Q: What's the work schedule? Standard 9-6, Monday-Friday, with flexibility.

Q: Remote work possible? Hybrid after probation; primarily on-site.

Q: Visa support for non-Moroccans? Case-by-case for qualified candidates.

Q: Salary details? Competitive, $18K-$25K USD equivalent, negotiable.

Q: Training provided? Yes, extensive onboarding and ongoing development.

Q: Team size? Growing team of 20+ in Casablanca.

Q: Benefits start date? Immediately upon permanent hire.

Q: Career progression? Clear paths to senior roles and beyond.

Q: Office location perks? Central Boulevard Al Quods, near amenities.