Sales Operations Team Leader Careers at Arrow Electronics in Casablanca, Morocco | Apply Now
Arrow Electronics
Sales Operations Team Leader Careers at Arrow Electronics in Casablanca, Morocco | Apply Now
Job Description
Role Overview
Arrow Electronics stands as a global powerhouse in IT solutions, empowering businesses worldwide to accelerate growth, streamline operations, and embrace digital transformation. With strategic partnerships alongside tech giants like Microsoft and AWS, Arrow delivers cutting-edge cloud solutions that propel organizations into the cloud-first era. In Casablanca, Morocco, the Sales Operations Team Leader role emerges as a pivotal leadership position within the RMA (Return Merchandise Authorization) operations team. This role, situated at the Boulevard Al Quods office, demands a seasoned professional to orchestrate the end-to-end RMA processes, ensuring seamless returns management, unwavering customer satisfaction, and strict adherence to operational excellence.
Far beyond routine oversight, this position embodies strategic team leadership in a high-volume, fast-paced environment. You will champion process innovations that minimize return rates, fortify supplier relationships, and elevate product quality standards. Collaborating across departments—from quality assurance and logistics to sales and supply chain—you'll drive resolutions to complex issues, leveraging data-driven insights to fuel continuous improvement. With Morocco's burgeoning tech ecosystem and Arrow's expansive EMEA footprint, this role offers a launchpad for professionals eager to lead impactful operations in a globally connected arena.
Day in the Life
Imagine starting your day at Arrow's vibrant Casablanca office on Boulevard Al Quods, where the hum of innovation meets the pulse of international commerce. Your morning kicks off with a team huddle, reviewing overnight RMA escalations and aligning on daily priorities. Diving into the ERP system, you scrutinize incoming returns, prioritizing high-value cases that demand swift supplier coordination.
By mid-morning, you're knee-deep in data analysis, pulling trends from dashboards to pinpoint recurring defects—perhaps a batch issue with a key AWS component. A quick call to a supplier in Europe resolves quality concerns, while you coach a team member on negotiation tactics. Lunch brings cross-functional syncs with logistics peers, brainstorming workflow tweaks that shave hours off processing times.
Afternoons often involve customer escalations: calming a frustrated client with a tailored resolution plan, then looping in sales for proactive outreach. As the day winds down, you craft executive reports highlighting KPIs like return rate reductions (your recent initiative dropped them by 15%), and mentor a junior analyst on advanced Excel macros. Ending with process optimization brainstorming, you leave energized, knowing your leadership directly amplifies Arrow's customer-centric mission.
Why Casablanca, Morocco?
Casablanca, Morocco's economic heartbeat, pulses with opportunity at the intersection of Africa, Europe, and the Middle East. As Arrow Electronics' key hub on Boulevard Al Quods, this location offers unparalleled access to dynamic markets while embracing Morocco's rich cultural tapestry. Picture working in a modern office amid the city's blend of French colonial architecture, bustling souks, and Atlantic coastline vibes.
Morocco's strategic positioning fuels Arrow's EMEA dominance, with Casablanca serving as a gateway for cloud solution deployments across continents. The city's tech scene is exploding—home to innovation hubs, call centers for global firms, and a young, multilingual workforce. Beyond business, relish Morocco's world-class cuisine (tagine anyone?), year-round mild climate, and proximity to Europe via short flights. For expats and locals alike, Casablanca delivers work-life balance: beach weekends in nearby Ain Diab, cultural dives in the Hassan II Mosque, and a cost of living that stretches your salary further. Arrow's presence here underscores commitment to regional growth, making it an ideal base for ambitious leaders.
Career Growth Path
At Arrow Electronics, career trajectories soar for high-performers. As Sales Operations Team Leader, you're on a fast track: excel in RMA mastery, and advance to Regional Operations Manager within 2-3 years, overseeing multi-site teams across North Africa. From there, pathways branch to Global Supply Chain Director or Sales Enablement leadership, leveraging Arrow's partnerships with Microsoft and AWS for cloud operations expertise.
Internal mobility shines—many Casablanca leaders hail from entry-level roles, propelled by mentorship programs and leadership tracks. Professional development abounds: certifications in Six Sigma, APICS supply chain, or AWS cloud ops, fully sponsored. Annual reviews chart personalized growth plans, with 70% promotion rate for top performers. In Morocco's evolving market, your impact scales regionally, positioning you for C-suite visibility in Arrow's global network.
Compensation & Benefits
Arrow rewards leadership with competitive packages: base salaries for Sales Operations Team Leaders in Casablanca range from $35,000-$55,000 USD annually (adjusted for local equivalence), plus performance bonuses tied to RMA KPIs. Full permanent contracts include CNSS social security, CIMR health coverage, and supplemental insurance.
Beyond pay, enjoy professional growth stipends, paid training, and international conference access. Wellness perks feature gym subsidies and mental health days, while work-life balance shines with generous PTO (25+ days) and flexible hours. Family support includes childcare allowances, reflecting Morocco's cultural values.
Team & Culture
Arrow's Casablanca team thrives on collaboration, innovation, and inclusivity. Diverse, multilingual squads (English, French, Arabic) mirror Morocco's vibrancy, fostering cross-cultural bonds. Culture emphasizes 'customer obsession'—weekly wins celebrations, hackathons for process ideas, and open-door leadership.
Expect a supportive vibe: mentorship pairings, team-building at Casablanca's beaches, and global town halls. Arrow's values—integrity, excellence, agility—infuse daily life, with recognition programs spotlighting stars. In this high-trust environment, autonomy reigns, empowering you to innovate boldly.
How to Apply
Ready to lead Arrow's RMA excellence in Casablanca? Submit your CV and cover letter via our careers portal, highlighting RMA experience and leadership wins. Shortlisted candidates enjoy interviews with ops leads and a practical case study. Join us—applications reviewed weekly!
FAQ Section
Q: Is relocation support available? A: For exceptional international candidates, Arrow offers visa assistance and settling-in support.
Q: What ERP systems does Arrow use? A: Primarily SAP, with Excel and Power BI for analytics.
Q: Are French or Arabic skills required? A: English is primary; French/Arabic advantageous for local stakeholders.
Q: What's the team size? A: 8-12 direct reports, part of a 50+ ops hub.
Q: Is hybrid work possible? A: Primarily on-site for ops, with flexibility post-onboarding.
Q: What KPIs matter most? A: Return rate reduction, resolution time, customer NPS.
Q: Career progression timeline? A: Promotions every 18-24 months for high performers.
Q: Benefits for families? A: Comprehensive health, childcare aid, family events.
Q: Training opportunities? A: Unlimited access to Arrow University courses.
Q: Notice period for current roles? A: Standard 1-2 months; flexible for mutual fit.
Locations
- Casablanca, Morocco
Salary
35,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team leadership and mentoringintermediate
- RMA process managementintermediate
- Customer relations and escalation handlingintermediate
- Supplier quality managementintermediate
- Data analysis and reportingintermediate
- Process optimization and workflow improvementintermediate
- Cross-functional collaborationintermediate
- ERP systems proficiencyintermediate
- Advanced Excel and data toolsintermediate
- English written and oral communicationintermediate
- Analytical problem-solvingintermediate
- Negotiation skillsintermediate
- Compliance and regulatory knowledgeintermediate
- Quality standards expertiseintermediate
- Project managementintermediate
- Stakeholder managementintermediate
- Trend analysisintermediate
- Performance metrics trackingintermediate
- Interpersonal communicationintermediate
- Multitasking in dynamic environmentsintermediate
Required Qualifications
- Bachelor’s degree in business, supply chain management, or related field (experience)
- 3-5 years of experience in RMA management or similar role (experience)
- Strong leadership and team mentoring skills (experience)
- Excellent communication skills in English (written and oral) (experience)
- Proficiency in ERP systems like SAP or Oracle (experience)
- Advanced skills in data analysis tools (Excel, Tableau, Power BI) (experience)
- Knowledge of industry regulations and quality standards (experience)
- Customer-focused mindset with negotiation expertise (experience)
- Analytical and detail-oriented problem-solving ability (experience)
- Proven ability to manage multiple priorities (experience)
- Experience in returns management lifecycle (experience)
- Cross-functional collaboration experience (experience)
- Familiarity with logistics and supply chain operations (experience)
- High proficiency in Microsoft Office Suite (experience)
- Experience in EMEA or international operations (experience)
Responsibilities
- Guide and mentor the RMA team to achieve high performance standards
- Oversee the complete RMA lifecycle from customer initiation to supplier resolution
- Manage returns, inspections, repairs, replacements, and refunds processes
- Address escalated RMA issues with customers and suppliers
- Track RMA trends and generate detailed performance reports
- Recommend process improvements to reduce return rates
- Ensure compliance with company policies and industry regulations
- Collaborate with quality assurance, logistics, and supply chain teams
- Work with sales and integration center to resolve recurring issues
- Implement workflow enhancements for efficiency
- Enhance customer satisfaction through prompt resolutions
- Monitor supplier quality and negotiate improvements
- Develop and maintain key performance indicators (KPIs)
- Conduct team training and development sessions
- Analyze data to identify root causes of returns
- Lead process optimization projects
- Prepare executive-level reports on RMA metrics
Benefits
- general: Full-time permanent contract with Arrow Electronics
- general: Competitive salary package tailored to experience
- general: Social security coverage through CNSS
- general: Comprehensive health insurance via CIMR
- general: Opportunities for career growth in global IT leader
- general: Dynamic international work environment across EMEA and North America
- general: Professional development programs in cloud and operations
- general: Innovation-driven culture with continuous improvement focus
- general: Collaboration with industry leaders like Microsoft and AWS
- general: Strategic high-impact projects
- general: Team leadership development opportunities
- general: Performance-based incentives
- general: Flexible work arrangements where applicable
- general: Employee wellness programs
- general: Access to global training resources
- general: Mentorship from senior leaders
- general: Annual performance reviews with growth plans
Tags & Categories
Answer 10 quick questions to check your fit for Sales Operations Team Leader Careers at Arrow Electronics in Casablanca, Morocco | Apply Now @ Arrow Electronics.
Related Books and Jobs
Sales Operations Team Leader Careers at Arrow Electronics in Casablanca, Morocco | Apply Now
Arrow Electronics
Sales Operations Team Leader Careers at Arrow Electronics in Casablanca, Morocco | Apply Now
Job Description
Role Overview
Arrow Electronics stands as a global powerhouse in IT solutions, empowering businesses worldwide to accelerate growth, streamline operations, and embrace digital transformation. With strategic partnerships alongside tech giants like Microsoft and AWS, Arrow delivers cutting-edge cloud solutions that propel organizations into the cloud-first era. In Casablanca, Morocco, the Sales Operations Team Leader role emerges as a pivotal leadership position within the RMA (Return Merchandise Authorization) operations team. This role, situated at the Boulevard Al Quods office, demands a seasoned professional to orchestrate the end-to-end RMA processes, ensuring seamless returns management, unwavering customer satisfaction, and strict adherence to operational excellence.
Far beyond routine oversight, this position embodies strategic team leadership in a high-volume, fast-paced environment. You will champion process innovations that minimize return rates, fortify supplier relationships, and elevate product quality standards. Collaborating across departments—from quality assurance and logistics to sales and supply chain—you'll drive resolutions to complex issues, leveraging data-driven insights to fuel continuous improvement. With Morocco's burgeoning tech ecosystem and Arrow's expansive EMEA footprint, this role offers a launchpad for professionals eager to lead impactful operations in a globally connected arena.
Day in the Life
Imagine starting your day at Arrow's vibrant Casablanca office on Boulevard Al Quods, where the hum of innovation meets the pulse of international commerce. Your morning kicks off with a team huddle, reviewing overnight RMA escalations and aligning on daily priorities. Diving into the ERP system, you scrutinize incoming returns, prioritizing high-value cases that demand swift supplier coordination.
By mid-morning, you're knee-deep in data analysis, pulling trends from dashboards to pinpoint recurring defects—perhaps a batch issue with a key AWS component. A quick call to a supplier in Europe resolves quality concerns, while you coach a team member on negotiation tactics. Lunch brings cross-functional syncs with logistics peers, brainstorming workflow tweaks that shave hours off processing times.
Afternoons often involve customer escalations: calming a frustrated client with a tailored resolution plan, then looping in sales for proactive outreach. As the day winds down, you craft executive reports highlighting KPIs like return rate reductions (your recent initiative dropped them by 15%), and mentor a junior analyst on advanced Excel macros. Ending with process optimization brainstorming, you leave energized, knowing your leadership directly amplifies Arrow's customer-centric mission.
Why Casablanca, Morocco?
Casablanca, Morocco's economic heartbeat, pulses with opportunity at the intersection of Africa, Europe, and the Middle East. As Arrow Electronics' key hub on Boulevard Al Quods, this location offers unparalleled access to dynamic markets while embracing Morocco's rich cultural tapestry. Picture working in a modern office amid the city's blend of French colonial architecture, bustling souks, and Atlantic coastline vibes.
Morocco's strategic positioning fuels Arrow's EMEA dominance, with Casablanca serving as a gateway for cloud solution deployments across continents. The city's tech scene is exploding—home to innovation hubs, call centers for global firms, and a young, multilingual workforce. Beyond business, relish Morocco's world-class cuisine (tagine anyone?), year-round mild climate, and proximity to Europe via short flights. For expats and locals alike, Casablanca delivers work-life balance: beach weekends in nearby Ain Diab, cultural dives in the Hassan II Mosque, and a cost of living that stretches your salary further. Arrow's presence here underscores commitment to regional growth, making it an ideal base for ambitious leaders.
Career Growth Path
At Arrow Electronics, career trajectories soar for high-performers. As Sales Operations Team Leader, you're on a fast track: excel in RMA mastery, and advance to Regional Operations Manager within 2-3 years, overseeing multi-site teams across North Africa. From there, pathways branch to Global Supply Chain Director or Sales Enablement leadership, leveraging Arrow's partnerships with Microsoft and AWS for cloud operations expertise.
Internal mobility shines—many Casablanca leaders hail from entry-level roles, propelled by mentorship programs and leadership tracks. Professional development abounds: certifications in Six Sigma, APICS supply chain, or AWS cloud ops, fully sponsored. Annual reviews chart personalized growth plans, with 70% promotion rate for top performers. In Morocco's evolving market, your impact scales regionally, positioning you for C-suite visibility in Arrow's global network.
Compensation & Benefits
Arrow rewards leadership with competitive packages: base salaries for Sales Operations Team Leaders in Casablanca range from $35,000-$55,000 USD annually (adjusted for local equivalence), plus performance bonuses tied to RMA KPIs. Full permanent contracts include CNSS social security, CIMR health coverage, and supplemental insurance.
Beyond pay, enjoy professional growth stipends, paid training, and international conference access. Wellness perks feature gym subsidies and mental health days, while work-life balance shines with generous PTO (25+ days) and flexible hours. Family support includes childcare allowances, reflecting Morocco's cultural values.
Team & Culture
Arrow's Casablanca team thrives on collaboration, innovation, and inclusivity. Diverse, multilingual squads (English, French, Arabic) mirror Morocco's vibrancy, fostering cross-cultural bonds. Culture emphasizes 'customer obsession'—weekly wins celebrations, hackathons for process ideas, and open-door leadership.
Expect a supportive vibe: mentorship pairings, team-building at Casablanca's beaches, and global town halls. Arrow's values—integrity, excellence, agility—infuse daily life, with recognition programs spotlighting stars. In this high-trust environment, autonomy reigns, empowering you to innovate boldly.
How to Apply
Ready to lead Arrow's RMA excellence in Casablanca? Submit your CV and cover letter via our careers portal, highlighting RMA experience and leadership wins. Shortlisted candidates enjoy interviews with ops leads and a practical case study. Join us—applications reviewed weekly!
FAQ Section
Q: Is relocation support available? A: For exceptional international candidates, Arrow offers visa assistance and settling-in support.
Q: What ERP systems does Arrow use? A: Primarily SAP, with Excel and Power BI for analytics.
Q: Are French or Arabic skills required? A: English is primary; French/Arabic advantageous for local stakeholders.
Q: What's the team size? A: 8-12 direct reports, part of a 50+ ops hub.
Q: Is hybrid work possible? A: Primarily on-site for ops, with flexibility post-onboarding.
Q: What KPIs matter most? A: Return rate reduction, resolution time, customer NPS.
Q: Career progression timeline? A: Promotions every 18-24 months for high performers.
Q: Benefits for families? A: Comprehensive health, childcare aid, family events.
Q: Training opportunities? A: Unlimited access to Arrow University courses.
Q: Notice period for current roles? A: Standard 1-2 months; flexible for mutual fit.
Locations
- Casablanca, Morocco
Salary
35,000 - 55,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team leadership and mentoringintermediate
- RMA process managementintermediate
- Customer relations and escalation handlingintermediate
- Supplier quality managementintermediate
- Data analysis and reportingintermediate
- Process optimization and workflow improvementintermediate
- Cross-functional collaborationintermediate
- ERP systems proficiencyintermediate
- Advanced Excel and data toolsintermediate
- English written and oral communicationintermediate
- Analytical problem-solvingintermediate
- Negotiation skillsintermediate
- Compliance and regulatory knowledgeintermediate
- Quality standards expertiseintermediate
- Project managementintermediate
- Stakeholder managementintermediate
- Trend analysisintermediate
- Performance metrics trackingintermediate
- Interpersonal communicationintermediate
- Multitasking in dynamic environmentsintermediate
Required Qualifications
- Bachelor’s degree in business, supply chain management, or related field (experience)
- 3-5 years of experience in RMA management or similar role (experience)
- Strong leadership and team mentoring skills (experience)
- Excellent communication skills in English (written and oral) (experience)
- Proficiency in ERP systems like SAP or Oracle (experience)
- Advanced skills in data analysis tools (Excel, Tableau, Power BI) (experience)
- Knowledge of industry regulations and quality standards (experience)
- Customer-focused mindset with negotiation expertise (experience)
- Analytical and detail-oriented problem-solving ability (experience)
- Proven ability to manage multiple priorities (experience)
- Experience in returns management lifecycle (experience)
- Cross-functional collaboration experience (experience)
- Familiarity with logistics and supply chain operations (experience)
- High proficiency in Microsoft Office Suite (experience)
- Experience in EMEA or international operations (experience)
Responsibilities
- Guide and mentor the RMA team to achieve high performance standards
- Oversee the complete RMA lifecycle from customer initiation to supplier resolution
- Manage returns, inspections, repairs, replacements, and refunds processes
- Address escalated RMA issues with customers and suppliers
- Track RMA trends and generate detailed performance reports
- Recommend process improvements to reduce return rates
- Ensure compliance with company policies and industry regulations
- Collaborate with quality assurance, logistics, and supply chain teams
- Work with sales and integration center to resolve recurring issues
- Implement workflow enhancements for efficiency
- Enhance customer satisfaction through prompt resolutions
- Monitor supplier quality and negotiate improvements
- Develop and maintain key performance indicators (KPIs)
- Conduct team training and development sessions
- Analyze data to identify root causes of returns
- Lead process optimization projects
- Prepare executive-level reports on RMA metrics
Benefits
- general: Full-time permanent contract with Arrow Electronics
- general: Competitive salary package tailored to experience
- general: Social security coverage through CNSS
- general: Comprehensive health insurance via CIMR
- general: Opportunities for career growth in global IT leader
- general: Dynamic international work environment across EMEA and North America
- general: Professional development programs in cloud and operations
- general: Innovation-driven culture with continuous improvement focus
- general: Collaboration with industry leaders like Microsoft and AWS
- general: Strategic high-impact projects
- general: Team leadership development opportunities
- general: Performance-based incentives
- general: Flexible work arrangements where applicable
- general: Employee wellness programs
- general: Access to global training resources
- general: Mentorship from senior leaders
- general: Annual performance reviews with growth plans
Tags & Categories
Answer 10 quick questions to check your fit for Sales Operations Team Leader Careers at Arrow Electronics in Casablanca, Morocco | Apply Now @ Arrow Electronics.
Related Books and Jobs