Technical Support Specialist Level 2 - VMware by Broadcom Careers at Arrow Electronics in New Cairo, Egypt | Apply Now
Arrow Electronics
Technical Support Specialist Level 2 - VMware by Broadcom Careers at Arrow Electronics in New Cairo, Egypt | Apply Now
Job Description
Role Overview
At Arrow Electronics, a Fortune 500 powerhouse headquartered in Centennial, Colorado, we are revolutionizing the world of electronic components distribution and value-added IT services. Our Arrow ECS division stands at the vanguard of internet security and virtualization technologies, empowering businesses worldwide with robust solutions like firewalls, antivirus, virtual infrastructures, and network load balancers. As a Technical Support Specialist Level 2 specializing in VMware by Broadcom, you will be the technical lifeline for our global clientele, diving deep into products such as vSphere, vSAN, Aria Suite, NSX, and VMware Cloud Director. Based in the vibrant Uvenues district of New Cairo, Egypt, this full-time role in Engineering and Technology demands a blend of sharp technical acumen, unwavering customer focus, and a passion for continuous learning in a dynamic, collaborative environment.
Your mission? Deliver top-tier technical support via email, telephone, and remote sessions, troubleshooting complex issues that keep enterprise IT infrastructures humming. From replicating customer environments to mentoring Level 1 engineers, you'll ensure seamless resolutions while contributing to our knowledge-sharing culture. This isn't just a job; it's a launchpad for experts passionate about virtualization, networking, storage, and Linux to thrive in a fast-paced, innovative setting serving everyone from nimble startups to global titans.
Day in the Life
Imagine starting your day in Arrow's state-of-the-art office in Uvenues, New Cairo, grabbing a coffee amid buzzing colleagues exchanging the latest VMware insights. By 9 AM, your queue lights up with a high-priority ticket from a European bank facing vSphere cluster instability. You hop on a remote session, meticulously reviewing logs, replicating the config in your lab, and pinpointing a vSAN networking glitch—all while reassuring the stressed admin on the line.
Mid-morning, you guide a Level 1 teammate through NSX troubleshooting nuances, then document your fix as a crisp knowledge base article for the team. Lunch brings team huddles on Aria Suite updates, fostering that signature Arrow energy of innovation and collaboration. Afternoon escalates to a multi-vendor session with Broadcom engineers, resolving a tricky VMware Cloud Director migration. As shifts flex to accommodate global time zones, you wrap up by analyzing patterns in weekly cases, prepping for certifications, and eyeing tomorrow's challenges. It's intense, rewarding, and perfectly tuned for those who thrive on impact.
Why New Cairo, Egypt?
New Cairo, nestled in Cairo Governorate, Egypt, is a booming tech oasis where ancient wonders meet futuristic ambition. Uvenues, your home base, pulses with upscale living—think trendy cafes, green spaces, and proximity to Cairo International Airport for those global support calls. As Egypt's silicon valley, New Cairo hosts multinationals like Arrow, offering tax incentives, world-class infrastructure, and a cost of living that stretches your salary far. Dive into cultural gems like the Grand Egyptian Museum, savor koshari street food, or unwind on the Nile— all while building a career in a city where English flows freely in tech circles.
Egypt's strategic timezone bridges Europe, Africa, and the Middle East, ideal for 24/7 support. With a young, tech-savvy population and government pushes for digital transformation, opportunities abound. Low taxes, affordable luxury housing in compounds like Uvenues, and vibrant expat communities make it a smart choice for career-driven professionals seeking adventure without compromise.
Career Growth Path
Arrow Electronics invests in your ascent. Start as Level 2 Specialist, mastering Broadcom stack, then advance to Senior Support Engineer within 18-24 months via hands-on cases and funded certifications like VCP-DCV. From there, pivot to Escalation Engineer, leading complex global resolutions, or Technical Account Manager, owning key clients. Ambitious? Our leadership tracks lead to Support Manager or Product Specialist roles, with paths into sales engineering or Arrow's global R&D. Internal mobility spans continents—many Cairo stars relocate to Centennial HQ or Dublin hubs. Annual reviews, mentorship, and skill matrices ensure you're not stagnant; you're soaring.
Compensation & Benefits
Earn competitively in New Cairo's market: estimated $25,000-$38,000 USD annually, benchmarked for Level 2 expertise, with performance bonuses pushing higher. Beyond salary, Arrow delivers comprehensive perks: full health coverage, paid vacations, certification reimbursements, and shift differentials for off-hours. Enjoy wellness stipends, transport allowances, team-building events, and employee stock programs. In Egypt, benefit from tax advantages and housing support in Uvenues, ensuring your package fuels both career and lifestyle.
Team & Culture
Arrow's Cairo team is a melting pot of tech enthusiasts—Egyptians, Europeans, multilingual dynamos united by passion for problem-solving. Expect flat hierarchies, daily stand-ups, hackathons, and a 'fail-fast-learn-faster' ethos. Knowledge sharing isn't optional; it's celebrated via wikis, brown-bag sessions, and global Slack channels. Leaders embody energy, innovation, and collaboration, fostering psychological safety where bold ideas flourish. Socials, sports leagues, and volunteer days build bonds, making Arrow not just a workplace, but a second family in New Cairo's thriving scene.
How to Apply
Ready to elevate global IT? Visit Arrow's careers portal, search 'Technical Support Specialist Level 2 - VMware New Cairo,' and submit your CV highlighting vSphere experience, plus a cover letter showcasing your customer wins. Expect a technical screening, VMware scenario interview, and team meet. We're moving fast—apply today to join the forefront of tech support excellence.
FAQ Section
Q: Is remote work available? Primarily on-site in Uvenues, New Cairo, with occasional flexibility for experienced hires.
Q: What shifts are involved? Full-time with rotations covering global time zones, including evenings/weekends.
Q: Are certifications required? vSphere knowledge essential; we'll support further Broadcom certs.
Q: What's the team size? Dynamic 20+ member support pod, part of larger Arrow ECS.
Q: Foreign languages needed? English mandatory; German/French/Spanish a bonus.
Q: Visa sponsorship? For eligible international talent; prioritize local hires.
Q: Growth to Level 3? Yes, via performance and skills milestones.
Q: What's Uvenues like? Modern business district with amenities, security, easy Cairo access.
Q: Salary negotiable? Based on experience; includes comprehensive benefits.
Q: Training provided? Extensive onboarding, ongoing VMware/Broadcom programs.
Locations
- New Cairo, Cairo Governorate, Egypt
Salary
25,000 - 38,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- VMware vSphere troubleshootingintermediate
- vSAN configuration and supportintermediate
- NSX networking expertiseintermediate
- VMware Cloud Director managementintermediate
- TCP/IP protocol analysisintermediate
- Routing and switching protocolsintermediate
- Linux system administrationintermediate
- Storage technologies (NAS, SAN, RAID)intermediate
- Virtual machine cloning and managementintermediate
- Log analysis and pattern recognitionintermediate
- Customer support via phone and emailintermediate
- Remote session diagnosticsintermediate
- Knowledge base article creationintermediate
- Team collaboration in fast-paced environmentsintermediate
- Escalation engineering coordinationintermediate
- English verbal and written communicationintermediate
- Multilingual support (German, French, Spanish)intermediate
- IT infrastructure troubleshootingintermediate
- Networking topologies understandingintermediate
- CPU, RAM, and disk resource optimizationintermediate
Required Qualifications
- 2-3 years IT customer support experience (experience)
- Excellent English language skills (experience)
- Strong vSphere knowledge (experience)
- Understanding of storage and networking (experience)
- TCP/IP, routing, switching proficiency (experience)
- Virtual machine management expertise (experience)
- Log analysis capabilities (experience)
- Team player with individual problem-solving (experience)
- Adaptability to changing demands (experience)
- Willingness to work outside business hours (experience)
- Experience in busy technical support departments (experience)
- Passion for virtualization, networking, storage, Linux (experience)
- Aptitude for learning new technologies (experience)
- Interpersonal communication in high-stress situations (experience)
- Customer-first service orientation (experience)
Responsibilities
- Provide troubleshooting support via phone, email, remote sessions
- Replicate customer configurations for complex error diagnosis
- Develop and maintain technical skills in VMware products
- Achieve and maintain product accreditations through training
- Host remote support sessions with customers and vendors
- Document all work accurately in support tracking system
- Expand knowledge to vSAN, NSX, VMware Cloud Director
- Assist Level 1 engineers with guidance and techniques
- Deliver superb customer service in sensitive interactions
- Create knowledge-based articles for team and customers
- Collaborate with Escalation Engineers across teams
- Investigate issues with vSphere, vSAN, Aria Suite
- Maintain customer-first focus throughout query lifecycle
- Analyze logs to identify patterns and resolve cases
- Work with global customers on Broadcom technologies
- Embrace knowledge sharing culture
Benefits
- general: Competitive salary package
- general: Full-time employment with Arrow Electronics
- general: Health insurance coverage
- general: Paid time off and holidays
- general: Professional development training programs
- general: VMware product certification support
- general: Career advancement opportunities
- general: Collaborative team environment
- general: Modern office in Uvenues, New Cairo
- general: Flexible shift options including outside hours
- general: Performance-based bonuses
- general: Employee assistance programs
- general: Access to global Arrow resources
- general: Knowledge sharing and mentorship
- general: Work-life balance initiatives
- general: Transportation allowances
- general: Gym membership or wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist Level 2 - VMware by Broadcom Careers at Arrow Electronics in New Cairo, Egypt | Apply Now @ Arrow Electronics.
Related Books and Jobs
Technical Support Specialist Level 2 - VMware by Broadcom Careers at Arrow Electronics in New Cairo, Egypt | Apply Now
Arrow Electronics
Technical Support Specialist Level 2 - VMware by Broadcom Careers at Arrow Electronics in New Cairo, Egypt | Apply Now
Job Description
Role Overview
At Arrow Electronics, a Fortune 500 powerhouse headquartered in Centennial, Colorado, we are revolutionizing the world of electronic components distribution and value-added IT services. Our Arrow ECS division stands at the vanguard of internet security and virtualization technologies, empowering businesses worldwide with robust solutions like firewalls, antivirus, virtual infrastructures, and network load balancers. As a Technical Support Specialist Level 2 specializing in VMware by Broadcom, you will be the technical lifeline for our global clientele, diving deep into products such as vSphere, vSAN, Aria Suite, NSX, and VMware Cloud Director. Based in the vibrant Uvenues district of New Cairo, Egypt, this full-time role in Engineering and Technology demands a blend of sharp technical acumen, unwavering customer focus, and a passion for continuous learning in a dynamic, collaborative environment.
Your mission? Deliver top-tier technical support via email, telephone, and remote sessions, troubleshooting complex issues that keep enterprise IT infrastructures humming. From replicating customer environments to mentoring Level 1 engineers, you'll ensure seamless resolutions while contributing to our knowledge-sharing culture. This isn't just a job; it's a launchpad for experts passionate about virtualization, networking, storage, and Linux to thrive in a fast-paced, innovative setting serving everyone from nimble startups to global titans.
Day in the Life
Imagine starting your day in Arrow's state-of-the-art office in Uvenues, New Cairo, grabbing a coffee amid buzzing colleagues exchanging the latest VMware insights. By 9 AM, your queue lights up with a high-priority ticket from a European bank facing vSphere cluster instability. You hop on a remote session, meticulously reviewing logs, replicating the config in your lab, and pinpointing a vSAN networking glitch—all while reassuring the stressed admin on the line.
Mid-morning, you guide a Level 1 teammate through NSX troubleshooting nuances, then document your fix as a crisp knowledge base article for the team. Lunch brings team huddles on Aria Suite updates, fostering that signature Arrow energy of innovation and collaboration. Afternoon escalates to a multi-vendor session with Broadcom engineers, resolving a tricky VMware Cloud Director migration. As shifts flex to accommodate global time zones, you wrap up by analyzing patterns in weekly cases, prepping for certifications, and eyeing tomorrow's challenges. It's intense, rewarding, and perfectly tuned for those who thrive on impact.
Why New Cairo, Egypt?
New Cairo, nestled in Cairo Governorate, Egypt, is a booming tech oasis where ancient wonders meet futuristic ambition. Uvenues, your home base, pulses with upscale living—think trendy cafes, green spaces, and proximity to Cairo International Airport for those global support calls. As Egypt's silicon valley, New Cairo hosts multinationals like Arrow, offering tax incentives, world-class infrastructure, and a cost of living that stretches your salary far. Dive into cultural gems like the Grand Egyptian Museum, savor koshari street food, or unwind on the Nile— all while building a career in a city where English flows freely in tech circles.
Egypt's strategic timezone bridges Europe, Africa, and the Middle East, ideal for 24/7 support. With a young, tech-savvy population and government pushes for digital transformation, opportunities abound. Low taxes, affordable luxury housing in compounds like Uvenues, and vibrant expat communities make it a smart choice for career-driven professionals seeking adventure without compromise.
Career Growth Path
Arrow Electronics invests in your ascent. Start as Level 2 Specialist, mastering Broadcom stack, then advance to Senior Support Engineer within 18-24 months via hands-on cases and funded certifications like VCP-DCV. From there, pivot to Escalation Engineer, leading complex global resolutions, or Technical Account Manager, owning key clients. Ambitious? Our leadership tracks lead to Support Manager or Product Specialist roles, with paths into sales engineering or Arrow's global R&D. Internal mobility spans continents—many Cairo stars relocate to Centennial HQ or Dublin hubs. Annual reviews, mentorship, and skill matrices ensure you're not stagnant; you're soaring.
Compensation & Benefits
Earn competitively in New Cairo's market: estimated $25,000-$38,000 USD annually, benchmarked for Level 2 expertise, with performance bonuses pushing higher. Beyond salary, Arrow delivers comprehensive perks: full health coverage, paid vacations, certification reimbursements, and shift differentials for off-hours. Enjoy wellness stipends, transport allowances, team-building events, and employee stock programs. In Egypt, benefit from tax advantages and housing support in Uvenues, ensuring your package fuels both career and lifestyle.
Team & Culture
Arrow's Cairo team is a melting pot of tech enthusiasts—Egyptians, Europeans, multilingual dynamos united by passion for problem-solving. Expect flat hierarchies, daily stand-ups, hackathons, and a 'fail-fast-learn-faster' ethos. Knowledge sharing isn't optional; it's celebrated via wikis, brown-bag sessions, and global Slack channels. Leaders embody energy, innovation, and collaboration, fostering psychological safety where bold ideas flourish. Socials, sports leagues, and volunteer days build bonds, making Arrow not just a workplace, but a second family in New Cairo's thriving scene.
How to Apply
Ready to elevate global IT? Visit Arrow's careers portal, search 'Technical Support Specialist Level 2 - VMware New Cairo,' and submit your CV highlighting vSphere experience, plus a cover letter showcasing your customer wins. Expect a technical screening, VMware scenario interview, and team meet. We're moving fast—apply today to join the forefront of tech support excellence.
FAQ Section
Q: Is remote work available? Primarily on-site in Uvenues, New Cairo, with occasional flexibility for experienced hires.
Q: What shifts are involved? Full-time with rotations covering global time zones, including evenings/weekends.
Q: Are certifications required? vSphere knowledge essential; we'll support further Broadcom certs.
Q: What's the team size? Dynamic 20+ member support pod, part of larger Arrow ECS.
Q: Foreign languages needed? English mandatory; German/French/Spanish a bonus.
Q: Visa sponsorship? For eligible international talent; prioritize local hires.
Q: Growth to Level 3? Yes, via performance and skills milestones.
Q: What's Uvenues like? Modern business district with amenities, security, easy Cairo access.
Q: Salary negotiable? Based on experience; includes comprehensive benefits.
Q: Training provided? Extensive onboarding, ongoing VMware/Broadcom programs.
Locations
- New Cairo, Cairo Governorate, Egypt
Salary
25,000 - 38,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- VMware vSphere troubleshootingintermediate
- vSAN configuration and supportintermediate
- NSX networking expertiseintermediate
- VMware Cloud Director managementintermediate
- TCP/IP protocol analysisintermediate
- Routing and switching protocolsintermediate
- Linux system administrationintermediate
- Storage technologies (NAS, SAN, RAID)intermediate
- Virtual machine cloning and managementintermediate
- Log analysis and pattern recognitionintermediate
- Customer support via phone and emailintermediate
- Remote session diagnosticsintermediate
- Knowledge base article creationintermediate
- Team collaboration in fast-paced environmentsintermediate
- Escalation engineering coordinationintermediate
- English verbal and written communicationintermediate
- Multilingual support (German, French, Spanish)intermediate
- IT infrastructure troubleshootingintermediate
- Networking topologies understandingintermediate
- CPU, RAM, and disk resource optimizationintermediate
Required Qualifications
- 2-3 years IT customer support experience (experience)
- Excellent English language skills (experience)
- Strong vSphere knowledge (experience)
- Understanding of storage and networking (experience)
- TCP/IP, routing, switching proficiency (experience)
- Virtual machine management expertise (experience)
- Log analysis capabilities (experience)
- Team player with individual problem-solving (experience)
- Adaptability to changing demands (experience)
- Willingness to work outside business hours (experience)
- Experience in busy technical support departments (experience)
- Passion for virtualization, networking, storage, Linux (experience)
- Aptitude for learning new technologies (experience)
- Interpersonal communication in high-stress situations (experience)
- Customer-first service orientation (experience)
Responsibilities
- Provide troubleshooting support via phone, email, remote sessions
- Replicate customer configurations for complex error diagnosis
- Develop and maintain technical skills in VMware products
- Achieve and maintain product accreditations through training
- Host remote support sessions with customers and vendors
- Document all work accurately in support tracking system
- Expand knowledge to vSAN, NSX, VMware Cloud Director
- Assist Level 1 engineers with guidance and techniques
- Deliver superb customer service in sensitive interactions
- Create knowledge-based articles for team and customers
- Collaborate with Escalation Engineers across teams
- Investigate issues with vSphere, vSAN, Aria Suite
- Maintain customer-first focus throughout query lifecycle
- Analyze logs to identify patterns and resolve cases
- Work with global customers on Broadcom technologies
- Embrace knowledge sharing culture
Benefits
- general: Competitive salary package
- general: Full-time employment with Arrow Electronics
- general: Health insurance coverage
- general: Paid time off and holidays
- general: Professional development training programs
- general: VMware product certification support
- general: Career advancement opportunities
- general: Collaborative team environment
- general: Modern office in Uvenues, New Cairo
- general: Flexible shift options including outside hours
- general: Performance-based bonuses
- general: Employee assistance programs
- general: Access to global Arrow resources
- general: Knowledge sharing and mentorship
- general: Work-life balance initiatives
- general: Transportation allowances
- general: Gym membership or wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist Level 2 - VMware by Broadcom Careers at Arrow Electronics in New Cairo, Egypt | Apply Now @ Arrow Electronics.
Related Books and Jobs