About Symetra Financial

Symetra Financial is a leading insurance and financial services company dedicated to providing innovative solutions in life insurance, retirement planning, and employee benefits. Headquartered in Bellevue, Washington, Symetra has built a reputation for fostering a supportive culture that values employee growth, innovation, and work-life balance. With a focus on customer-centric products and cutting-edge technology, Symetra empowers advisors and employees to deliver exceptional experiences in the competitive insurance landscape.

Role Overview

The Assistant Director, Strategic Solutions role at Symetra Financial offers a dynamic leadership opportunity within the insurance and financial services sector. You will spearhead high-performing technical teams managing enterprise Customer Relationship Management (CRM), Marketing Automation, and Electronic Order Entry (EOE) platforms. This position involves overseeing configuration, data integration from diverse sources, reporting, and analytics across SaaS solutions. As a key player in sales and distribution technology, you will ensure seamless business capabilities that enhance advisor and employee experiences. With a salary range starting at $117,000 and reaching up to $195,100 plus bonuses, this full-time hybrid role in Bellevue, Washington, is ideal for growth-minded leaders passionate about technology-driven transformation in insurance.

Strategic Impact in Insurance Technology

In this role, you will direct all phases of systems life cycle management, from technology selection and vendor contract negotiations to implementation and ongoing production support. Your expertise will drive efficiency in Symetra's core platforms, aligning technical solutions with business needs in life insurance, retirement services, and employee benefits administration.

Key Responsibilities

As Assistant Director, Strategic Solutions, your leadership will span multiple critical areas:

• Lead and develop high-performing teams of Sales Technology Managers, Business System Analysts, Technical Analysts, and Business Analysts.
• Oversee configuration, execution, and continuous improvement of CRM, Marketing Automation, EOE, and related sales platforms.
• Manage data acquisition from internal and external sources into SaaS platforms, including advanced reporting and analytics.
• Direct systems life cycle activities: technology selection, contract negotiation, implementation, and production support.
• Govern technical delivery through project management, change management, testing, training, resource allocation, and budget oversight.

Driving Innovation

You will champion improvements in AI, QA processes, and test automation, ensuring Symetra remains at the forefront of insurance technology trends.

Qualifications & Requirements

Symetra seeks candidates with a proven track record in technical leadership within insurance or finance:

• High School Diploma required; Bachelor's degree or equivalent experience in a related field preferred.
• 9-12 years of industry experience, familiarity with standards, key partners, and core platforms like CRM and Marketing Automation.
• Technically fluent in SQL, Python, and scaled agile practices; bilingual in business and technology.
• Growth-minded leader experienced in team development, transformation, and stakeholder communication.
• Adaptable communicator skilled in navigating senior-level relationships; minimal annual travel required.

Professional Development Commitment

Newly hired people leaders must complete a comprehensive leadership program within the first year, including in-person sessions at Symetra's Bellevue headquarters, fully covered by the company.

Benefits & Perks

Symetra Financial prioritizes employee well-being with tailored benefits:

• Flexible full-time or hybrid telecommuting from Bellevue, WA.
• 401(k) plan with immediate vesting and up to 6% company matching.
• Generous paid time off: vacation, sick time, flex days, and 10 paid holidays.
• Double-impact community giving through company matching.
• Annual bonus program eligibility.

Explore more in Symetra's Benefits Overview.

Career Growth

Symetra invests in your professional journey. Employees praise the company's culture: 'Symetra will spoil you... Failure is seen as integral to learning,' says Kerry S., Sr. Systems Analyst. VP Cris H. notes, 'Invest in yourself... become a student of the business.' Leadership training, AI innovation opportunities, and a supportive environment position you for advancement in insurance tech leadership.

Technology & Innovation Focus

Gain exposure to enterprise SaaS, data analytics, and agile methodologies while contributing to Symetra's life insurance, retirement, and benefits platforms.

Why Join Symetra

Join Symetra for a culture that challenges and supports you in the insurance industry. Lead transformative projects in CRM and sales tech, enjoy premium benefits, and build a lasting career. Symetra's commitment to employee success, hybrid flexibility, and industry-leading compensation makes it a top choice for Assistant Director roles in financial services.

Role FAQs

Q: What is the work arrangement?
A: Flexible full-time or hybrid telecommuting from Bellevue, WA.

Q: Is travel required?
A: Minimal annual travel for people manager roles.

Q: What salary can I expect?
A: $117,000 - $195,100 base, plus annual bonus eligibility.

Q: Are there development opportunities?
A: Yes, mandatory leadership program for new managers, plus ongoing training.

Q: How does Symetra support work-life balance?
A: Comprehensive PTO, 401(k) match, hybrid options, and community giving programs.