About Choice Hotels

Choice Hotels International, Inc. (NYSE: CHH) stands as one of the world's largest lodging franchisors, with over 7,400 hotels and more than 625,000 rooms across 45 countries. As a leader in midscale and extended stay segments and a challenger in upscale, Choice Hotels offers a diverse portfolio of 22 brands, including beloved names like Comfort Inn, Quality Inn, Radisson, Radisson Blu, and Country Inn & Suites. This extensive network meets travelers' needs for every occasion, from economy stays to full-service upper upscale properties. The award-winning Choice Privileges loyalty program enhances guest experiences with easy rewards and personalized perks. At Choice Hotels, our cultural values—Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity—drive loyalty, growth, and the true hospitality spirit. Employees enjoy exclusive hotel discounts across our brands, making it easy to explore and recharge.

Role Overview

Step into the dynamic role of Assistant Front Office Manager at the iconic Radisson Blu Aqua in downtown Chicago. This luxury property, the first Radisson Blu in the United States, features 334 chic guest rooms and 8,000 square feet of premium fitness and spa facilities. Located within walking distance of Millennium Park, the Magnificent Mile, and Navy Pier, it offers an unparalleled urban escape. As Assistant Front Office Manager, you'll create the first impression for guests, supervising front office, bell stand, parking, and concierge areas. You'll drive strategies that align with Choice Hotels' mission, ensuring exceptional service and operational excellence in a high-volume, stylish environment.

Key Responsibilities

In this pivotal leadership position, your responsibilities will shape the guest experience and hotel performance:

• Assist in developing and implementing business strategies aligned with Choice Hotels' vision, values, and goals.
• Manage front office operations and related areas, including bell stand, parking, and concierge services.
• Monitor budgets, analyze reports, and adjust strategies to maximize productivity and financial targets.
• Oversee recruitment, training, performance management, and employee engagement initiatives.
• Ensure 100% guest satisfaction by enforcing service standards, gathering feedback, and fostering a culture of genuine hospitality.

Operational Excellence

From coordinating with Sales, Housekeeping, and other departments to handling billing and compliance, you'll maintain seamless operations that exceed expectations.

Qualifications & Requirements

To thrive as Assistant Front Office Manager, bring the following expertise:

• Proven track record in hotel front office management, preferably in upscale or luxury properties.
• Strong leadership skills with experience in team supervision, recruitment, and development.
• Proficiency in budgeting, forecasting, and data-driven decision-making.
• Exceptional guest service orientation, with a passion for delivering the Radisson Blu experience.
• Alignment with Choice Hotels' cultural values and commitment to employee engagement.

Prior experience in a similar role within the hospitality sector, such as at brands like Comfort Inn or Quality Inn, is highly valued.

Benefits & Perks

Choice Hotels invests in your well-being and future with a comprehensive package:

• Full benefits starting the 1st of the month after 30 days: health, dental, vision, short & long-term disability, and auto insurance.
• Employer-paid accident insurance and HSA contributions.
• 401(k) Retirement Plan for long-term security.
• After 90 days: Paid vacation, sick time, 8 paid holidays, and bereavement leave.
• After 1 year: Paid floating holidays.

Plus, enjoy employee discounts at Choice Hotels brands like Radisson, Comfort Inn, and Quality Inn, perfect for personal travel adventures.

Career Growth

At Choice Hotels, career advancement is a reality. This role offers pathways to Front Office Manager, General Manager positions, and beyond within our global portfolio. Benefit from ongoing training, leadership development, and exposure to upscale brands like Radisson Blu. Our focus on employee engagement ensures you'll have the tools to reach your potential, with opportunities across midscale leaders like Quality Inn and extended-stay innovators.

Why Join Choice Hotels

Join a company that's redefining hospitality with bold innovation and unwavering integrity. Work in a supportive environment where your contributions directly impact guest loyalty and franchise success. At Radisson Blu Aqua, be part of a rich culture of Moment Makers, delivering stylish, iconic service in one of Chicago's most vibrant locations. With Choice Hotels, you'll grow professionally while enjoying perks that extend to your personal life, including discounts at Comfort Inn, Quality Inn, and Radisson properties worldwide.

Role FAQs

What is the work schedule like?

This full-time role involves shifts to cover hotel operations, including evenings, weekends, and holidays as needed in hospitality.

Are there opportunities for advancement?

Yes, Choice Hotels prioritizes internal growth, with clear paths to higher management roles across our 22 brands.

What makes Radisson Blu Aqua special?

As Chicago's premier Radisson Blu, it combines luxury amenities with prime location, offering an exciting environment for hospitality professionals.

Do benefits include hotel discounts?

Absolutely—enjoy exclusive discounts at Choice Hotels properties like Comfort Inn, Quality Inn, and Radisson for you and your family.