Assistant Manager, Guest Experience Careers at Lululemon - Perth, Western Australia

Role Overview

Join Lululemon as an Assistant Manager, Guest Experience at our vibrant Murray Street Mall store in Perth, Western Australia. This full-time role (38 hours/week) is perfect for dynamic leaders passionate about creating exceptional customer experiences, building inclusive teams, and driving retail success. Reporting to the Store Manager, you'll lead from the floor, manage hiring, coaching, and operations while embodying Lululemon's values of innovation, wellness, and community connection. If you thrive in fast-paced retail environments with weekends, evenings, and holidays, this is your chance to grow with a global leader in performance apparel for yoga, running, and training.

Lululemon isn't just about technical fabrics and functional design—it's about transformational products and experiences that help people move, grow, connect, and be well. As Assistant Manager, you'll foster a culture of belonging, ensuring every guest leaves inspired and every team member feels empowered.

Key Responsibilities at Lululemon

In this hands-on leadership role, you'll wear many hats to deliver outstanding results. Here are the core duties:

• Build Inclusive Teams: Create a respectful environment welcoming differences for a supportive, fun experience.
• Floor Leadership: Move dynamically to meet business, team, and guest needs in real-time.
• Team Engagement: Help members understand their impact on store and company success.
• Hiring Mastery: Oversee recruitment, selection, and onboarding for a diverse, high-performing team.
• Coaching Excellence: Train, develop, and provide feedback to close skill gaps using Lululemon programs.
• Performance Management: Conduct check-ins, rewards, documentation, and offboarding as needed.
• Guest Experience Delivery: Lead floor interactions with product education and connection.
• Issue Resolution: Handle escalations and feedback to 'make it right' for guests.
• Operations Oversight: Monitor inventory, shrinkage, merchandising, and deliveries for sell-through success.
• Metrics-Driven Decisions: Track KPIs to assess and improve guest experience and performance.

Expect a varied roster with early mornings, late nights during peaks, and holidays—flexibility is key in retail leadership at Lululemon Perth.

Qualifications & Requirements

To succeed as Assistant Manager, Guest Experience in Perth, bring these essentials:

• Legal Work Authorization: Must be authorized to work in Australia.
• Leadership Experience: 1+ year people management and leadership in operations/projects.
• Schedule Flexibility: Full availability for 38 hours/week, including weekends/holidays.
• Reliable Transport: Ability to commute to Murray Street Mall store.
• Retail Edge (Preferred): 1+ year in retail/sales management, recruiting, or training.
• Education: High school diploma or equivalent.

Nice-to-haves include passion for yoga, fitness, or athletic pursuits, aligning with Lululemon's innovative ethos.

Salary & Benefits

Earn a competitive salary estimated at $55,000-$70,000 USD yearly (local equivalents apply), plus a team-based bonus. Lululemon invests in your whole self:

• Competitive Pay & Bonuses: Base + performance incentives.
• Generous Discounts: Shop Lululemon gear at employee rates.
• Paid Time Off: Recharge with PTO.
• Fitness Perks: Free yoga/fitness classes.
• Parenthood Support: Top-up program for new parents.
• Development: Personal/professional growth programs.
• Inclusive Culture: Equitable, growth-focused environment.
• Community Impact: Positive change for a healthier future.

Note: Benefits may vary by location/eligibility; subject to change.

Why Join Lululemon?

Lululemon Perth is more than a job—it's a movement. We're pioneers in performance apparel, emphasizing stores, people, and community ties. As Assistant Manager, you'll lead in an environment prioritizing equity, inclusion, and growth. Enjoy perks beyond the paycheck, from wellness classes to development opportunities. Our success stems from innovative products and deep connections—join us to build a thriving future in Western Australia's sunny capital. Perth's active lifestyle aligns perfectly with our yoga, running, and training focus. Grow your career while inspiring guests and teammates daily.

Stand out with your passion for people, operations, and wellness. Lululemon values leaders who create belonging and drive results.

How to Apply

Ready to elevate guest experiences at Lululemon Perth? Apply now for Assistant Manager, Guest Experience! Submit your resume highlighting leadership and retail experience. We'll review applications quickly—don't miss this Murray Street Mall opportunity. Interviews may include role-plays on guest scenarios and team management. Join our Perth team today and transform lives through movement and connection.

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