About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $86 billion. In India, PepsiCo has a strong presence with manufacturing facilities, distribution networks, and innovation centers driving growth in the competitive food and beverage sector. The company is committed to sustainable practices, including reducing water usage, advancing regenerative agriculture, and achieving net-zero emissions by 2040. Joining PepsiCo means contributing to a legacy of innovation while enjoying a dynamic, inclusive work environment.

Role Overview

The Associate Manager - WMS DevOps Service role in Hyderabad, Telangana, is pivotal in supporting PepsiCo's global Affordable Warehouse Management System (AWMS) capability. This position focuses on driving change adoption, transition to sustain (T2S), and building enterprise-wide expertise to minimize incidents and enhance service delivery. You will play a key role in delivering the AWMS roadmap across multiple markets, serving as part of the end-to-end IT Center of Excellence for the LEA Reply AWMS template. Hands-on involvement is essential, blending business acumen, technical expertise, stakeholder management, and process optimization to ensure seamless warehouse operations. As a critical Business Impact Level 1 (BIL 1) Application Subject Matter Expert (SME), you will handle incident triaging, escalations, and coordination with vendors and IT teams, including occasional out-of-hours support for this 24/7 operational system integral to PepsiCo's Make, Move, Sell (MMS) portfolio.

Key Responsibilities

In this role, you will own incident resolution for WMS and its integrations, including interfaces with ERP systems like SAP ECC, warehouse automation (e.g., ASRS, autonomous VNAs, conveyors), and hardware such as handheld terminals (HHTs) and printers. You will take core IT functional ownership of the LEA Reply Europe (and potentially LATAM) assignment group in ServiceNow, ensuring incidents and problems meet service level agreements (SLAs). Develop and manage the T2S approach, service plans, and business-as-usual (BAU) management to guarantee service continuity post-deployment. Support AWMS sites and markets with non-vendor defects, business process errors, user issues, and competency gaps. Additionally, maintain a robust ServiceNow knowledge base with articles on best practices, prioritize change requests, and document processes to empower users and reduce vendor dependency through a 'train-the-trainer' model.

Daily Impact

Expect to triage, assign, and resolve incidents, act as an escalation point for critical issues, and partner with local business unit (BU) and operating unit (OU) key users to foster solution ownership and capability building.

Qualifications & Requirements

Candidates should possess 6-7 years of experience with strong warehouse process knowledge, IT service management, and SAP ECC processes. Demonstrable skills in building trust across cultures, managing stakeholders at all levels, and excelling in communication, interpersonal relations, and mentoring are crucial. Proven cross-functional collaboration and vendor influence, combined with an autonomous, self-starting mindset, are essential. Flexibility to dive into technical or functional details and adapt to dynamic environments is key. Ideal candidates bring experience with LEA Reply WMS, SAP ECC usage, warehouse automation integrations, PepsiCo's Supply Planning processes, and tools like Jira, Confluence, ServiceNow, or Azure DevOps (ADO), including leadership-level reporting.

Benefits & Perks

PepsiCo offers a competitive salary estimated between ₹21-33 lakhs per annum for this role, reflecting Food & Beverage sector rates in India with a buffer for top talent. Enjoy comprehensive health insurance, retirement savings plans, and wellness programs promoting physical and mental health. Professional development includes access to global training, leadership programs, and certifications in IT and supply chain domains. Flexible work arrangements, generous paid time off, and employee assistance programs support work-life balance. As part of PepsiCo India, benefit from product perks, team-building events, and opportunities for international exposure.

Career Growth

This role positions you for advancement within PepsiCo's IT and Supply Chain organizations. Success here can lead to Senior Manager positions in WMS, global DevOps leadership, or broader Enterprise Solutions roles. PepsiCo invests in talent through mentorship, stretch assignments, and performance-based promotions. With the company's digital transformation initiatives, you'll gain expertise in cutting-edge technologies, enhancing your career trajectory in the FMCG sector.

Why Join Us

At PepsiCo, you'll work on business-critical systems impacting millions of customers worldwide, in a collaborative culture valuing innovation and inclusivity. Hyderabad's vibrant tech hub offers an ideal base with access to top talent pools and infrastructure. Contribute to sustainable supply chain excellence while enjoying PepsiCo's reputation as an employer of choice, with high employee satisfaction and robust DEI initiatives.

Role FAQs

What is the work schedule like?

Primarily office hours, with occasional out-of-hours support for critical incidents due to the 24/7 nature of WMS.

Is WMS experience mandatory?

LEA Reply experience is ideal but not mandatory; strong warehouse processes and IT service knowledge are required.

What tools will I use?

ServiceNow, Jira, Confluence, ADO, SAP ECC, and warehouse hardware integrations.

Is relocation assistance provided?

PepsiCo offers support for eligible candidates relocating to Hyderabad.

How does this role fit into PepsiCo's global strategy?

It supports the AWMS roadmap for multi-market deployments, enhancing supply chain efficiency and reducing operational risks.