Role Overview

Join Lululemon as an Associate Support Analyst - Educator Help Center in vibrant Vancouver, British Columbia, Canada. This is your chance to be at the heart of Lululemon's innovative technology support team, the Educator Help Centre (EHC). We're a fast-paced, problem-solving crew delivering global technical support to Store Educators, Guest Education Centers, Distribution Centers, and Store Support Centers. Bridge the gap between potential issues and exceptional employee experiences through multi-channel support like online chat, phone, email, in-person, and our internal IT software ServiceNow.

At Lululemon, we set the bar in technical fabrics and functional design for yoga, running, training, and athletic pursuits. Our success stems from innovative products, store emphasis, people commitment, and community connections. As an Associate Support Analyst, you'll empower creative solutions, collaborate with experts, and thrive in a growth-focused, inclusive environment. Enjoy shift flexibility for 24/7 international store support with 18/7 office coverage.

Key Responsibilities at Lululemon

Dive into dynamic duties that keep you agile and stimulated:

• Deliver world-class support via phones, live chat, email, ServiceNow, in-person, and emerging channels.
• Diagnose and resolve tech issues on POS, in-store devices, printers, laptops, PCs, Zoom rooms, and 350+ software apps like Active Directory, Microsoft 365, Zoom, Workday, and X-store.
• Handle level 1 network troubleshooting for stores and corporate offices.
• Manage incident lifecycles in ServiceNow with priority updates and accurate employee communications.
• Collaborate with Service Excellence and cross-functional teams via detailed documentation.
• Fulfill access requests and monitor queues/dashboards for teammate efficiency.
• Maintain Knowledge Base articles and participate in ongoing trainings.
• Engage vendors for hardware, technician visits, and escalations; track trends for major incidents.
• Adhere to SOPs excelling in CSAT, SLAs, MTTR, and Speed to Answer using AI tools like Microsoft Copilot.

Commit to EHC betterment through feedback and teamwork in our fun, adaptive culture.

Qualifications & Requirements

To excel as an Associate Support Analyst at Lululemon:

• Customer service excellence with empathy-centric delivery.
• Effective communication across phone, email, chat, and in-person.
• Prioritization skills for multitasking in fast-moving settings.
• Microsoft 365 familiarity and AI tools experience.
• Shift flexibility for evenings/weekends supporting global teams.
• Quick learning, critical thinking, and teamwork passion.

No advanced degree required—just proven hustle and tech savvy!

Salary & Benefits

Earn a competitive salary range of $55,000 - $70,000 CAD annually based on experience, in Vancouver's thriving market. Lululemon sweetens the deal with top-tier perks:

• Health, dental, vision coverage.
• Generous PTO and parental leave.
• 50% employee discounts on premium apparel.
• Wellness reimbursements for fitness pursuits.
• RRSP matching for financial growth.
• Professional development and trainings.
• Inclusive culture with community impact.
• Fun office perks like snacks and events.

Why Join Lululemon?

Lululemon isn't just apparel—it's a movement for healthier futures. Work in Vancouver at our HQ, connecting with passionate people who value innovation, equity, and growth. The EHC offers variety (350+ apps!) and expertise-building in a collaborative, fun atmosphere. Be agile in our fast-moving tech world, use cutting-edge AI, and contribute to positive change. Your role directly boosts employee success and customer experiences worldwide.

Experience Lululemon's transformative culture: moving well, growing personally, connecting deeply. With emphasis on people and communities, you'll thrive while supporting global stores 24/7.

How to Apply

Ready to elevate your career? Apply now for the Associate Support Analyst - Educator Help Center role at Lululemon in Vancouver, BC. Submit your resume highlighting customer service and tech skills. We review applications quickly—don't miss out on this Vancouver tech support opportunity! Join our innovative team today.