Analista de Sinistros Pleno - Assurant, Barueri

Role Overview

Assurant is seeking a detail-oriented and experienced Analista de Sinistros Pleno (Claims Analyst) to join our team in Barueri, Sao Paulo. In this role, you will be responsible for analyzing and processing insurance claims, ensuring compliance with company policies and regulatory requirements. You will play a critical role in providing excellent customer service by efficiently and accurately handling claims, resolving disputes, and providing clear communication to policyholders. This position requires a strong understanding of claims processes, excellent analytical skills, and the ability to work independently and as part of a team.

As an Analista de Sinistros Pleno, you will generate daily reports, analyze claims processes, approve or reject claims within your authority, conduct negotiations, and maintain control over services provided to policyholders. You will also be responsible for providing information to internal and external clients, identifying potential fraud, and suggesting improvements to claims processes. This is an excellent opportunity to contribute to a global leader in business services and advance your career in the insurance industry.

Day in the Life

Here's a glimpse into a typical day for an Analista de Sinistros Pleno at Assurant:

1. Morning: Start your day by generating daily reports of pending claims processes using the ELITA system. Analyze these reports to understand regulatory needs and prioritize your workload.
2. Claims Analysis: Review new claims, ensuring all necessary documentation is present. Verify policy contractual conditions, validity, and budgets. Request any missing information from policyholders or other relevant parties.
3. Approval/Rejection: Based on your analysis and technical reports, approve or reject claims within your approval authority. Ensure all decisions are made in compliance with company policies and regulatory requirements.
4. Negotiation: Handle incoming complaints and disputes. Analyze the issues, verify the origin, and prepare appropriate responses. Negotiate with policyholders to reach a fair resolution.
5. Customer Communication: Respond to inquiries from internal and external clients regarding claims status, policy information, or other related matters. Provide clear and accurate information in a timely manner.
6. Fraud Detection: Identify potentially fraudulent claims and escalate them to the appropriate auditors for further investigation.
7. Afternoon: Continue processing claims, focusing on complex or high-value cases. Collaborate with other team members to resolve challenging issues.
8. Reporting: Prepare and update reports on claims activity, identifying trends and areas for improvement. Submit these reports to management as required.
9. Process Improvement: Analyze received complaints, evaluating critical and/or recurring cases; suggest actions that minimize the complaint processes to management.
10. Training: Participate in ongoing training programs to enhance your knowledge of claims processes, insurance regulations, and company policies.

Why Barueri, Sao Paulo?

Barueri, located in the greater Sao Paulo metropolitan area, is a vibrant and dynamic city known for its economic strength and high quality of life. As a major business hub, Barueri offers a wide range of career opportunities, especially in the financial services, technology, and insurance industries. The city boasts a modern infrastructure, excellent transportation links, and a diverse cultural scene.

Living in Barueri provides access to a variety of amenities, including top-rated schools, hospitals, shopping malls, and restaurants. The city is also home to numerous parks and green spaces, offering residents ample opportunities for recreation and relaxation. With its thriving economy and excellent quality of life, Barueri is an attractive place to live and work.

Career Path

The Analista de Sinistros Pleno position at Assurant provides a solid foundation for career growth within the company. With experience and demonstrated success, you can advance to senior-level claims analyst roles, team lead positions, or management roles within the claims department. Assurant is committed to providing its employees with opportunities for professional development and advancement.

Assurant offers a variety of training programs, mentorship opportunities, and leadership development initiatives to help employees reach their full potential. The company also encourages employees to pursue certifications and advanced degrees to enhance their skills and knowledge. With a focus on employee growth and development, Assurant provides a supportive and challenging environment where you can build a successful career.

Salary & Benefits

The estimated annual salary range for the Analista de Sinistros Pleno position in Barueri, Sao Paulo is between BRL 70,000 and BRL 100,000. The actual salary will depend on your experience, skills, and qualifications.

In addition to a competitive salary, Assurant offers a comprehensive benefits package that includes:

• Hybrid Work Model: Enjoy a flexible work arrangement with 3 days in the office and 2 days working remotely.
• Home Office Allowance: Receive financial support to set up your home office.
• Medical Assistance: Access quality healthcare through Sulamérica.
• Dental Assistance: Benefit from dental coverage through Careplus.
• Life Insurance: Protect your loved ones with life insurance coverage.
• Private Pension Plan: Save for your retirement with a private pension plan.
• Meal Voucher: Receive a meal voucher to cover your lunch expenses.
• Food Voucher: Get a food voucher to help with your grocery bills.
• Transportation Voucher: Use a transportation voucher to commute to and from work.
• Profit Sharing: Share in the company's success through profit sharing.
• Employee Assistance Program: Access confidential counseling and support services.
• Professional Development: Take advantage of opportunities for training and career advancement.
• Wellness Programs: Participate in wellness programs to promote your health and well-being.
• Gym Membership Discounts: Enjoy discounts on gym memberships.
• Paid Time Off: Accrue paid time off for vacations, holidays, and personal days.

Culture at Assurant

Assurant is a company that values its employees and fosters a culture of collaboration, innovation, and respect. The company is committed to diversity and inclusion, creating a workplace where everyone feels welcome and valued. Assurant encourages employees to share their ideas, take risks, and challenge the status quo.

Assurant also emphasizes work-life balance, providing employees with flexible work arrangements and generous time-off policies. The company is actively involved in the community, supporting various charitable organizations and encouraging employees to volunteer their time and talents. With a strong focus on employee well-being and social responsibility, Assurant is a great place to work.

How to Apply

If you are interested in the Analista de Sinistros Pleno position at Assurant in Barueri, Sao Paulo, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of an Analista de Sinistros Pleno? The key responsibilities include analyzing claims, verifying policy coverage, negotiating settlements, and providing excellent customer service.
2. What qualifications are required for this position? A Bachelor's degree in Business Administration or Engineering, Basic/Intermediate English, and proficiency in MS Office are required.
3. What is the salary range for this role? The estimated annual salary range is between BRL 70,000 and BRL 100,000.
4. What benefits does Assurant offer? Assurant offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) plan, paid time off, and more.
5. Is this a hybrid position? Yes, this position offers a hybrid work model (3x2 - 2 days in office).
6. What is the work culture like at Assurant? Assurant fosters a culture of collaboration, innovation, and respect, with a focus on diversity and inclusion.
7. What are the opportunities for career growth at Assurant? Assurant provides opportunities for professional development and advancement through training programs and mentorship opportunities.
8. How do I apply for this position? You can apply for this position by submitting your resume and cover letter through our online application portal.