Auto Claims Adjuster - Hamilton, ON

Role Overview

Are you a problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where you can leverage your mechanical knowledge and customer service skills? If so, Assurant is looking for an Auto Claims Adjuster to join our growing Vehicle Protection Solutions team in Hamilton, Ontario! As an Auto Claims Adjuster, you will play a crucial role in determining coverage eligibility and adjudicating claims for a variety of vehicle types, including automobiles, recreational vehicles, and powersports. You'll interact directly with customers, clients, and automotive facilities, requiring strong organizational and communication skills. This on-site role offers the potential for flexible work arrangements within our Hamilton facility.

A Day in the Life of an Auto Claims Adjuster

Imagine starting your day by reviewing new claims submitted by repair shops. You meticulously examine the repair estimates, compare them to the vehicle's warranty coverage, and verify the eligibility of each claim. You'll use your automotive knowledge to assess the necessity and reasonableness of the proposed repairs. Next, you might speak with a service advisor at a repair facility to gather additional information about a specific repair. You'll ask clarifying questions, negotiate repair costs, and ensure that the repairs align with industry standards. Throughout the day, you will also respond to inquiries from customers and clients, providing updates on their claims and addressing any concerns they may have. You are responsible for documenting all communications and decisions in our claims management system, ensuring accuracy and completeness.

Why Hamilton?

Hamilton, Ontario, offers a blend of urban amenities and natural beauty. With a thriving arts and culture scene, diverse culinary offerings, and numerous parks and trails, Hamilton provides a high quality of life. Its proximity to Toronto and the Niagara region makes it an ideal location for those seeking both city excitement and outdoor adventures. Choosing a career in Hamilton means joining a growing community with a strong economy and a welcoming atmosphere.

Career Path

At Assurant, we believe in investing in our employees' growth. The Auto Claims Adjuster role is an excellent starting point for a rewarding career within our Vehicle Protection Solutions team. With experience and proven performance, you can advance to positions such as Senior Claims Adjuster, Claims Supervisor, or even roles in claims management or training. We provide ongoing training and development opportunities to help you expand your skills and knowledge, ensuring you have the tools you need to succeed and advance your career.

Salary and Benefits

Assurant offers a competitive salary and benefits package to attract and retain top talent. The salary range for the Auto Claims Adjuster position in Hamilton, Ontario, typically falls between $55,000 and $75,000 per year, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, a 401(k) retirement savings plan with company match, an employee stock purchase plan, life insurance, disability coverage, tuition reimbursement, and an employee assistance program. We are committed to providing our employees with the resources they need to thrive both personally and professionally.

Culture at Assurant

Assurant is a Fortune 500 company with a rich history of providing peace of mind and protection to our customers. We foster a culture of collaboration, innovation, and customer focus. Our employees are passionate about delivering exceptional service and building strong relationships with our clients and customers. We value diversity and inclusion, creating a welcoming and supportive environment where everyone can contribute their unique talents and perspectives. We encourage our employees to take initiative, embrace challenges, and continuously learn and grow. At Assurant, you'll be part of a team that is committed to making a difference in the lives of others.

How to Apply

Are you ready to join the Assurant team as an Auto Claims Adjuster in Hamilton, Ontario? Applying is easy! Simply click on the "Apply Now" button on this page and submit your resume and cover letter. Be sure to highlight your relevant experience in customer service, the automotive industry, and claims adjusting. We carefully review all applications and will contact qualified candidates to schedule an interview. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is the work schedule for this position? The work schedule requires flexibility to work hours between 8:00 am and 5:00 pm EST Monday through Friday, and a rotating 12-8 pm shift throughout the week.
2. Is this a remote position? This position is an on-site role that offers flexibility to work from home at our facility in Hamilton, ON.
3. What kind of experience is required for this role? A minimum of 2 years of customer service and automotive experience (examples: Automotive Technician; Service Advisor, Service Writer, Parts Specialist, etc.) is required.
4. What are the key skills needed for this position? Key skills include claims adjusting, customer service, automotive repair knowledge, policy interpretation, data entry, problem-solving, and communication skills.
5. What kind of training will I receive? You will participate in training programs and quality assessment standards to ensure effectiveness in supporting departmental goals and objectives.
6. What opportunities are there for career advancement? With experience and proven performance, you can advance to positions such as Senior Claims Adjuster, Claims Supervisor, or roles in claims management or training.
7. What is the company culture like at Assurant? Assurant fosters a culture of collaboration, innovation, and customer focus. We value diversity and inclusion, creating a welcoming and supportive environment.
8. What benefits does Assurant offer? Assurant offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, a 401(k) retirement savings plan, an employee stock purchase plan, life insurance, disability coverage, and tuition reimbursement.
9. Do I need a Class A Mechanic License to apply? While a Class A Mechanic License is helpful, it is not required. However, it is considered a plus.
10. What kind of vehicles will I be handling claims for? You will be handling claims for a variety of vehicle types, including automobiles, recreational vehicles, and powersports.