Billing and Collections Specialist at Assurant - Bothell, WA (Remote)

Are you a motivated and customer-focused individual looking for a rewarding career in the financial industry? Assurant is seeking a Billing and Collections Specialist to join our team in Bothell, WA. This is a remote position after an initial training period. If you are passionate about providing exceptional customer service, learning about payment processing and negotiations, and helping people navigate their financial responsibilities, this is the perfect opportunity for you.

Role Overview

As a Billing and Collections Specialist, you will be responsible for locating and contacting former tenants regarding outstanding debts. You will guide them in determining the best course of action pertaining to their debt, negotiate payment arrangements, and process payments. This role requires resilience, strong negotiation skills, and the ability to handle challenging customers with professionalism and empathy. We provide comprehensive paid training on state and federal laws pertaining to collections, as well as innovative techniques on investigation, negotiation, and dispute resolution. Assurant will even pay for you to take the American Collectors Association Exam!

A Day in the Life of a Billing and Collections Specialist

Here’s a glimpse into what your day might look like:

1. Morning: Start your day by reviewing your list of assigned accounts and prioritizing those requiring immediate attention. Check for any new leads or information that may assist in locating debtors.
2. Contacting Debtors: Make outbound calls to former tenants to discuss their outstanding balances. Clearly explain the debt, answer any questions they may have, and explore options for repayment.
3. Negotiating Payment Arrangements: Work with debtors to establish mutually agreeable payment plans that fit their financial situations while adhering to company guidelines. Document all payment arrangements accurately.
4. Payment Processing: Process payments received from debtors through various channels, ensuring accurate posting to their accounts.
5. Dispute Resolution: Investigate and resolve payment disputes or discrepancies, gathering necessary documentation and communicating with relevant parties to reach a fair resolution.
6. Compliance: Ensure all collection activities comply with state and federal laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
7. Documentation: Maintain detailed and accurate records of all interactions, payment arrangements, and collection efforts in the company’s system.
8. Team Collaboration: Participate in team meetings to share insights, discuss challenges, and collaborate on strategies to improve collection effectiveness.
9. Training and Development: Engage in ongoing training and development opportunities to enhance your knowledge of collection techniques, compliance requirements, and company policies.
10. Afternoon: Continue contacting debtors, processing payments, and resolving disputes. Review your progress towards meeting collection targets and adjust your approach as needed.

Why Bothell, Washington?

Bothell, Washington, offers a fantastic quality of life. Located in the Seattle metropolitan area, Bothell combines the charm of a smaller city with the amenities of a major urban center. Here are some reasons why Bothell is a great place to live and work:

• Quality of Life: Bothell offers excellent schools, safe neighborhoods, and numerous parks and recreational opportunities.
• Proximity to Seattle: Enjoy easy access to Seattle's cultural attractions, dining scene, and job market.
• Outdoor Activities: Explore the beautiful Pacific Northwest with hiking, biking, and water sports nearby.
• Growing Community: Bothell is a thriving city with a strong sense of community and ongoing development.
• Convenient Location: Easy access to major highways and transportation options.

Career Path

Assurant is committed to employee growth and development. As a Billing and Collections Specialist, you will have opportunities to advance your career within the company. Potential career paths include:

• Senior Collections Specialist: Take on more complex cases and mentor junior team members.
• Collections Supervisor: Oversee a team of collections specialists and ensure performance goals are met.
• Compliance Officer: Ensure the company's collections practices adhere to all applicable laws and regulations.
• Training Specialist: Develop and deliver training programs for new and existing collections staff.

Salary & Benefits

Assurant offers a competitive salary and benefits package, including:

• Base Pay: $20 per hour plus uncapped commissions.
• Earning Potential: New employees earn an average of $60,000 - $75,000 their first year, with the potential to earn $70,000 - $100,000 in their second year.
• Health and Wellbeing Benefits: Comprehensive health, dental, and vision insurance starting on day 1.
• Retirement Savings: Competitive 401(k) match.
• Paid Time Off: Generous PTO and holiday time off.
• Work/Life Balance: Healthy work/life balance with no late night or weekend hours.
• Training and Development: Ongoing training and growth potential.
• New Hire Bonus: $500 new hire bonus upon completion of the required in-person training period.
• American Collectors Association Exam: Assurant pays for you to take the American Collectors Association Exam.
• Remote Work: Option to work remotely after completing the in-person training period.

Culture at Assurant

Assurant is a global provider of risk management solutions, protecting what matters most to our clients. We are committed to creating a workplace where employees feel valued, respected, and empowered to reach their full potential. Our core values include:

• Integrity: We operate with honesty and transparency in all that we do.
• Customer Focus: We are dedicated to providing exceptional service to our clients and customers.
• Collaboration: We work together as a team to achieve common goals.
• Innovation: We embrace new ideas and technologies to improve our business.
• Inclusion: We value diversity and create a welcoming environment for all employees.

How to Apply

If you are ready to take on these challenges, demonstrate your exceptional skills, and contribute to our team's success in debt collection, we invite you to apply for the Billing and Collections Specialist position. Visit our careers page at Assurant Careers to submit your application.

FAQ

1. What are the requirements for the remote work option? You must reside within a 100-mile straight-line radius of the Bothell, WA office and have internet services with a minimum download speed of 15 Mbps and upload speed of 3 Mbps.
2. What kind of training will I receive? You will receive comprehensive paid training on state and federal laws pertaining to collections, as well as innovative techniques on investigation, negotiation, and dispute resolution.
3. Is there room for growth within the company? Yes, Assurant is committed to employee growth and development, and there are opportunities to advance your career within the company.
4. What is the company culture like? Assurant fosters a culture of integrity, customer focus, collaboration, innovation, and inclusion.
5. What are the working hours? We offer a healthy work/life balance with no late night or weekend hours.
6. What benefits are offered? We offer a comprehensive benefits package, including health insurance, a 401(k) match, and generous paid time off.
7. How is commission structured? Our commission structure is uncapped. Your earning potential is based on your performance.
8. What software will I be using? You will be using state-of-the-art software applications for collections activities.
9. What if I have no prior collections experience? Although collections experience is a plus, it is not required. Assurant provides extensive paid training.
10. Where is the Bothell office located? Our office is located at 21222 30th Drive SE Ste. C2100 Bothell, WA 98021.